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Job Title: Platform Manager - Machine Learning Operations

Location: London/Milton Keynes / Kuala Lumpur, Malaysia

Type: Permanent - Hybrid working, averaging 2/3 days per month in the office

Due to growth, we are hiring for two Platform Manager - ML Ops to join us permanently on a hybrid working basis, one working from the UK and the other in  Kuala Lumpur, Malaysia. With this role, you will be accountable for the reliable, secure and efficient operation of the organisation’s MLOps platform and Machine Learning Operations (MLOps) capabilities.

In this role you will report to the Head of Data Platform and Services, the role ensures platform services meet business needs, are well governed, and enable delivery teams to build, deploy and run data products and ML models at scale.

This role is delivery-focused and works closely with data engineering, analytics, data science, information security and suppliers to embed platform standards, automate controls, and continuously improve stability, cost, and time-to-value. The Platform Manager drives operational excellence, balancing innovation with appropriate risk management and compliance for production data and AI services.

Key Responsibilities

• Own and manage the day-to-day operation of the Databricks Lakehouse Platform and MLOps services, ensuring high availability, performance, security, and user satisfaction.
• Lead platform service management activities, including incident, problem, change, and request processes, while coordinating support and escalation procedures.
• Develop and maintain standardized MLOps frameworks, tooling, and best practices to support the end-to-end machine learning lifecycle.
• Collaborate with Data Engineering and Data Science teams to operationalize ML models through CI/CD, automated testing, deployment, and monitoring capabilities.
• Ensure robust security, compliance, and governance controls across the platform, including access management, data protection, audit readiness, and risk mitigation.
• Own the Databricks platform roadmap, driving continuous improvement, technical standards, cost optimization, and scalable architecture patterns.
• Manage vendor and supplier relationships, overseeing service performance, support activities, release planning, and commercial considerations.
• Act as the primary platform stakeholder interface, providing guidance, training, documentation, and enablement to help teams effectively build and deploy data and AI solution

To be successful in the role, you will have

• Proven experience managing data/analytics platforms and/or MLOps capabilities in a complex enterprise environment.
• Hands-on experience operating Databricks (workspace administration, cluster policies, jobs, Delta Lake, Unity Catalog, access controls, and production support)
• Experience implementing MLOps practices across the model lifecycle (CI/CD, versioning, monitoring, reproducibility)
• Strong stakeholder management; able to translate business outcomes into platform priorities and service commitments.
• Experience working with security, risk, and governance teams to evidence controls for data and AI services
• Experience managing suppliers and delivery partners, including service performance and support processes.

Grow your career and expand your skills and knowledge. At BSI, we offer opportunities to work across industries and across the globe. You’ll benefit from the different perspectives and experiences of your international colleagues, as well as ongoing training and development.

UK Salary Range: £58,500 - £78,000

The advertised salary range reflects the level, scope and responsibilities of the role. Starting salary within that range will be determined based on experience, skills, market considerations and alignment with internal equity principles.

UK -

We offer flexible working, as well as 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.

Malaysia -

We offer flexible working, as well as 16-days annual leave, paid sick leave, bank holidays, group hospitalisation and surgical insurance, life insurance, transport allowance (dependent on role), internet and/or phone allowance, paid maternity leave, paid paternity leave, paid marriage leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle. 

*Please note: BSI are unable to provide visa sponsorship for this vacancy

Together, we are building an organisation that is ready to meet the challenges ahead. Grow your career as you help us shape what comes next.

We exist to have a positive impact. Our people influence international thinking and action on important issues. Our 86,000 customers are based in 193 countries across the globe.

Now we’re taking on society’s biggest challenges. We’re developing standards and guidelines that will help our customers get to net zero, and we’re defining the way new technologies such as AI impact all our lives.

We’re focused on our future – and we’re looking for people who want to grow with us as we take on the challenges of tomorrow. At BSI, you’ll find a workplace where everyone can flourish and thrive, where innovation is encouraged and where learning is part of your everyday. You’ll contribute to work that shapes industries and enhances lives – and you’ll take pride in what you do.

We’re looking for passionate people who want to make a difference in a purpose-led organisation. If that sounds like you, apply now. Together, we can help create a better society and a more sustainable world.

D&I Policy

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.

If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner.

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About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
 
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.