Warsaw, Masovian Voivodeship, Poland · Hybrid
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Skills: Fluent English, Fluent German, Office Management Tools, Diary Systems, Database Management
South Africa · Hybrid
We exist to create positive change for people and the planet. Join us and make a difference too! Role: Medical Devices Tutor Location: South Africa Contract: Home-based with travel Do you have industry experience in Medi…
Skills: Medical Device Training, ISO 13485, ISO 14971, Training Needs Analysis, Instructional Design
United Kingdom · Remote OK
We exist to create positive change for people and the planet. Join us and make a difference too! Senior Policy Manager UK – homebased, travel required (up to ~20% of the time) About the role BSI Regulatory Services is ev…
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Herstelling, Demerara-Mahaica, Guyana · Hybrid
$28k–$33k/yr
We exist to create positive change for people and the planet. Join us and make a difference too! Job Title: Collections Specialist Location: Milton Keynes/London - Majority remote working with ad hoc office requirements …
Skills: Credit Control, Collections, Negotiation, SAP, Excel
New Delhi, Delhi, India · Hybrid
We exist to create positive change for people and the planet. Join us and make a difference too! Job Title: HR Generalist Location: New Delhi About the role We are looking for an experienced and people-focused HR General…
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United States · Remote Solely
We exist to create positive change for people and the planet. Join us and make a difference too! AAS000 About Us BSI is a business improvement and standards company and for over a century BSI has been recognized for havi…
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Kolkata, West Bengal, India · On-site
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Germany · Remote OK
$84k–$90k/yr
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Milton Keynes, England, United Kingdom · Hybrid
$31k–$35k/yr
We exist to create positive change for people and the planet. Join us and make a difference too! Job Title: Senior Billing Specialist Location: Milton Keynes, Hybrid working with 2 days in the office per week Type: Perma…
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France · Remote OK
We exist to create positive change for people and the planet. Join us and make a difference too! Role Purpose The System Certification & Training Sales manager, Southern Europe, is responsible for driving revenue growth,…
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Germany · Hybrid
$56k/yr
We exist to create positive change for people and the planet. Join us and make a difference too! Location: Germany The base salary for this position starts from 56 000 Euro gross annually The role: You'll be auditing our…
Skills: ISO 27001 Auditing, ISO 22301 Auditing, English Fluency, German Fluency, Communication Skills
Poland · Hybrid
We exist to create positive change for people and the planet. Join us and make a difference too! Client Support Intern (Warsaw) Key Responsibilities & Accountabilities: This is a back-office supporting role - activities …
Skills: English Fluency, Polish Fluency, Attention To Detail, Customer Communication, Data Entry
Yokohama, Japan · Hybrid
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Seoul, South Korea · On-site
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Paris, Ile-de-France, France · Hybrid
$47k/yr
We exist to create positive change for people and the planet. Join us and make a difference too! Location: Hybrid- France, with travel required; preferably based in the Paris area. About the Role As a Business Developmen…
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France · Remote OK
We exist to create positive change for people and the planet. Join us and make a difference too! Overview / Purpose of the position The internal and supplier assurance (ISA) business partners with clients to build trust …
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Shenzhen, Guangdong Province, China · On-site
We exist to create positive change for people and the planet. Join us and make a difference too! 作为公司的讲师，开展网络安全技术、人工智能相关的培训交付工作。与BSI客户紧密合作，帮助他们通过学习BSI的专业课程来提升绩效。 工作职责： 开展与网络安全和合规性相关的在线/内部/公开培训。 开展各类网络安全评估，例如：合规差距分析，以确保符合…
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France · Hybrid
We exist to create positive change for people and the planet. Join us and make a difference too! Job Title: Billing Specialist - French Speaking (9 Month Maternity cover) Location: UK (Hybrid) The base salary for this po…
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Singapore, Singapore · On-site
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United Kingdom · Remote OK
We exist to create positive change for people and the planet. Join us and make a difference too! EMEA Commercial Operations Director (Medical Devices, Regulatory Services) Location: Home Based – EMEA About the role Are y…
Skills: Commercial Leadership, Sales Management, Business Development, Strategic Planning, Revenue Growth
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The role involves managing inbound and outbound calls to book and reschedule assessment visits while maintaining brand quality guidelines. The advisor coordinates with Service Delivery Managers to optimize diary availability and provides planning solutions for new client applications.
Candidates must be fluent in both English and German and proficient in using computerised office management tools and spreadsheets. Strong communication, negotiation, and problem-solving skills are required to handle client interactions and tight deadlines.
We exist to create positive change for people and the planet. Join us and make a difference too!
Location: Warsaw (hybrid)
Salary: 10 000 PLN gross
Purpose of the position:
To deliver the ethos of Making Excellence a Habit through provision of a proactive and effective assessment visit planning and booking, serving both internal and external new and/ or existing customers and to contribute to overall delivery of CE days target.
Key responsibilities:
Handle all calls (inbound and outbound) to book or reschedule visits in an effective manner to ensure that the BSI brand “Tone of Voice” and quality guidelines are maintained at all times.
Take ownership of availability for specific external delivery teams and work with Service Delivery Managers to utilise all diary availability.
Works with computerised office management tools, including computer diary systems, databases and spreadsheets.
Ability to cope with pressure and meet tight deadlines.
Build effective rapport with the customer to provide short and long term planning solutions for new application including booking all stages of the application with the client and identify and assign a local client manager to ensure an excellent customer experience.
Highlight any reports of clients at risk of cancelling their registration and take ownership for their resolution, escalating to line management when necessary.
Skills:
Fluent English and German.
Works with computerised office management tools, including computer diary systems, databases and spreadsheets.
Ability to cope with pressure and meet tight deadlines.
Problem solving and coordination skills.
Ability to manage conflicting situations on the telephone and negotiate resolution to find the best solutions.
Strong customer focus.
Clear, concise and approachable speech, with excellent listening skills, and the flexibility to respond to callers in a manner appropriate to their status and expertise.
Meticulous attention to detail.
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About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
We are a business improvement and standards company that partners with more than 77,500 clients globally across multiple industry sectors. BSI provides organizations with the confidence to grow by working with them to tackle society’s critical issues – from climate change to building trust in AI and everything in between - to accelerate progress towards a fair society and a sustainable world. For over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments to deliver on its purpose by helping its clients fulfil theirs.
Offices: The Acre, 90 Long Acre, London, WC2E 9RA, GB · Kitemark Court, Davy Avenue, Milton Keynes, United Kingdom MK5 8PP, GB · 12950 Worldgate Drive, Suite 800, Herndon, VA 20170, US · Quarry Bay, King's Rd, 979號太古坊康橋大廈23樓, Island East, Hong Kong N/A, HK · 19 Rue Alphonse de Neuville, Paris, IdF 75017, FR
We are a business improvement and standards company that partners with more than 77,500 clients globally across multiple industry sectors. BSI provides organizations with the confidence to grow by working with them to tackle society’s critical issues – from climate change to building trust in AI and everything in between - to accelerate progress towards a fair society and a sustainable world. For over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments to deliver on its purpose by helping its clients fulfil theirs.
Offices: The Acre, 90 Long Acre, London, WC2E 9RA, GB · Kitemark Court, Davy Avenue, Milton Keynes, United Kingdom MK5 8PP, GB · 12950 Worldgate Drive, Suite 800, Herndon, VA 20170, US · Quarry Bay, King's Rd, 979號太古坊康橋大廈23樓, Island East, Hong Kong N/A, HK · 19 Rue Alphonse de Neuville, Paris, IdF 75017, FR
