Jobs at Brilliant Computers (Now Hiring) — 21 open — Page 2

IT Network Support (Dispatch) BUL

Juanacatlán, Jalisco, Mexico · On-site

Mid level

Hands & Feet (H&F) Support • Physical onsite assistance to enable remote troubleshooting and remediation. • Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team. • Pro…

Skills: Network Troubleshooting, Rack And Stack, Console Connectivity, Cable Management, Physical Layer Support

IT Network Support (Dispatch) BUL

Brilliant Computers

Juanacatlán, Jalisco, Mexico • On-site

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Mid level

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Contract
professional certificate
Posted 181d ago
~40 hrs/week

Responsibilities

Provide physical onsite support for remote teams, including console connectivity, device rack mounting, and visual verification of network hardware. Perform basic initial configurations and cabling tasks as instructed by the Remote Support Team.

Requirements

Candidates must possess Working at Heights and Medical Fitness certificates. Required tools include a laptop with terminal software, console cables, cable testers, and a labeling machine.

Full job description

Hands & Feet (H&F) Support

• Physical onsite assistance to enable remote troubleshooting and remediation.

• Console connectivity to network devices (switch/router/firewall) as instructed by the Remote

Support Team.

• Providing physical access support to the Remote Support Team (e.g., opening racks, locating

devices/ports, power cycling per instruction).

• Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling

condition).

Network Hands & Feet

Engineer must have basic understanding of network devices sufficient to:

• Identify network equipment types, ports, power supplies, uplinks, and patch panel layouts.

• Follow remote instructions accurately (step-by-step) without deviating from approved

runbooks.

• Perform basic checks: link lights, port mapping verification, cable reseat, label verification.

Network Device Rack & Stack

• Rack mounting/unmounting of network devices per site rules and safety practices.

• Patch and dress cables to basic professional standard (as instructed).

• Coordinate with Remote Support Team for post-install verification.

Basic Configuration

• Perform basic level initial actions (only as instructed by the Remote Support Team), such

as:

o Connecting console and granting remote access session (screen share/terminal access

where applicable).

o Executing clearly provided command steps (copy/paste) when approved.

o Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly

instructed and approved

Requirements:

Working at Heights Training Certificate

Medical Fitness Certificate

Requirements

Required Tools
Laptop (Windows/macOS) with terminal tools (e.g., PuTTY/teams/Anydesk) and with full administrator right.
Console cable (e.g., RJ45-to-USB/Serial as applicable) and required adapters
Spare Patch Cord/Cable (5m) x 2
Basic screwdriver kit (Phillips/flathead/torx as applicable)
Basic cable testing tools for damage identification (e.g., cable tester; other basic testers)
Crimping tool and cutter
RJ45 terminator (surplus)
Labelling Machine

Related keywords

IT Network SupportHands & Feet SupportSwitchRouterFirewallPuTTYAnydeskRJ45Patch PanelVLANManagement IPCable ReseatNetwork HardwareIT ServicesBulawayo

About Brilliant Computers

LinkedIn Visit site

Do Something Brilliant!

Industry: IT Services and IT Consulting
Company size: 2-10 employees
Headquarters: Boca Raton, Florida
LinkedIn followers: 109

Brilliant Computers is an information technology and services company based out of Boca Raton, FL

Offices: 9045 La Fontana Blvd, Suite 227, Boca Raton, Florida 33434, US

Web DesignHardwareSEOComputer

View all jobs at Brilliant Computers

About Brilliant Computers

LinkedIn Visit site

Do Something Brilliant!

Industry: IT Services and IT Consulting
Company size: 2-10 employees
Headquarters: Boca Raton, Florida
LinkedIn followers: 109

Brilliant Computers is an information technology and services company based out of Boca Raton, FL

Offices: 9045 La Fontana Blvd, Suite 227, Boca Raton, Florida 33434, US

Web DesignHardwareSEOComputer

View all jobs at Brilliant Computers

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Jobs at Brilliant Computers (Now Hiring) — 21 open — Page 2

IT Network Support (Dispatch) BUL

IT Network Support (Dispatch) BUL

Tired of cold applications?

Responsibilities

Requirements

Full job description

Requirements

Related keywords

About Brilliant Computers

About Brilliant Computers

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