Lima, Ohio, United States · On-site
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest a…
Skills: Installation, Maintenance, Troubleshooting, Cable Splicing, Network Repair
Charlotte, North Carolina, United States · Hybrid
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest a…
Skills: Data Governance, Metadata Management, Data Quality Management, Stakeholder Management, Data Stewardship
Monticello, Indiana, United States · On-site
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest a…
Skills: Team Management, Employee Development, Union Relations, Telecom Technical Operations, Contractor Management
Columbia City, Indiana, United States · On-site
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest a…
Skills: Team Management, Telecom Technical Operations, Employee Development, Union Relations, Contractor Management
Pickford Township, Michigan, United States · On-site
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest a…
Skills: Installation, Maintenance, Troubleshooting, Cable Splicing, Fiber Optic Technology
Charlotte, North Carolina, United States · Hybrid
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest a…
Skills: B2B Collections, Account Reconciliation, Customer Relationship Management, Billing Dispute Resolution, Financial Reporting
Charlotte, North Carolina, United States · Hybrid
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest a…
Skills: SAP BRIM, Microsoft Excel, Data Validation, Billing Reconciliation, SQL
Platteville, Wisconsin, United States · On-site
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest a…
Skills: Inside Plant Cabling, Outside Plant Cabling, Switching Equipment Maintenance, Fiber Optic Networking, Copper Networking
Paris, Arkansas, United States · On-site
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest a…
Skills: Installation, Maintenance, Troubleshooting, Cable Splicing, Fiber Optic Technology
Charlotte, North Carolina, United States · Hybrid
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest a…
Skills: Public Relations Strategy, Media Relations, Crisis Communications, Executive Communications, Reputation Management
Alma, Arkansas, United States · On-site
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest a…
Skills: Inside Plant Cabling, Outside Plant Cabling, Switching Equipment Maintenance, Fiber Optic Networking, Copper Networking
Greenville, North Carolina, United States · On-site
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest a…
Skills: Inside Plant Cabling, Outside Plant Cabling, Switching Equipment Maintenance, Fiber Optic Networking, Copper Networking
Lima, Ohio, United States · On-site
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest a…
Skills: Installation, Maintenance, Troubleshooting, Cable Splicing, Fiber Optic Technology
Henderson, North Carolina, United States · On-site
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest a…
Skills: Installation, Maintenance, Troubleshooting, Cable Splicing, Network Repair
Oxford, North Carolina, United States · On-site
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest a…
Skills: Installation, Maintenance, Troubleshooting, Cable Splicing, Network Repair
Napoleon, Ohio, United States · On-site
$64k/yr
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest a…
Skills: Installation, Maintenance, Troubleshooting, Cable Splicing, Fiber Optic Technology
Baldwin City, Kansas, United States · On-site
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest a…
Skills: Inside Plant Cabling, Outside Plant Cabling, Switching Equipment Maintenance, Fiber Optic Networking, Copper Networking
Marysville, Ohio, United States · On-site
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest a…
Skills: Installation, Maintenance, Troubleshooting, Cable Splicing, Fiber Optic Technology
Marysville, Ohio, United States · On-site
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest a…
Skills: Installation, Maintenance, Troubleshooting, Cable Splicing, Fiber Optic Technology
Charlotte, North Carolina, United States · Hybrid
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest a…
Skills: New Logo Acquisition, Consultative Selling, Lead Qualification, Closing Skills, Analytical Problem Solving
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Install, maintain, and troubleshoot high-speed internet, video, and voice networks including associated wiring and equipment. Perform maintenance and repair on outside plant facilities, including climbing poles and working in confined spaces.
Requires a high school diploma, a valid driver's license, and the physical ability to handle heavy equipment and work in various weather conditions. Prior telecom experience and certifications like A+ or Net+ are considered bonus qualifications.
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.
Brightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas.
As a Customer Service Technician, you may be required to work varying shifts that include mandatory overtime, weekends, and holidays.
This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues
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Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belonging are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact to initiate the accommodations process.
For all applicants, please take a moment to review our Privacy Notices:
Bringing fast, reliable fiber internet to homes and businesses across rural and suburban America.
We’re Brightspeed, a fiber internet provider on a mission to bring more connectivity to America. We believe where you choose to call home shouldn’t limit your options—and we’re building the infrastructure to provide millions of homes with fast, reliable internet. So, wherever you’re streaming, gaming or working, you’ll enjoy an uninterrupted experience.
Offices: Charlotte, NC, US
Bringing fast, reliable fiber internet to homes and businesses across rural and suburban America.
We’re Brightspeed, a fiber internet provider on a mission to bring more connectivity to America. We believe where you choose to call home shouldn’t limit your options—and we’re building the infrastructure to provide millions of homes with fast, reliable internet. So, wherever you’re streaming, gaming or working, you’ll enjoy an uninterrupted experience.
Offices: Charlotte, NC, US
