Demonstrate BOLM values in performance of all duties.
Ensure a positive, supportive, and safe environment for guests.
Check in new guests according to BOLM guest policies and procedures; inform guests of policies and expectations.
Engage with guests to encourage them and offer support.
Respond to medical, facility, and other emergencies.
Responsible for keeping the facility safe, clean, and secure.
Understand and follow company confidentiality policies.
Assist with keeping track of inventory.
Give out and keep track of supplies for guests.
Maintain a clean, organized office area and process mail.
Watch cameras regularly to ensure safety.
Prevent theft and vandalism of company property. Immediately address and report issues as they arise.
Facilitate compliance of house rules through shelter guest acceptance, sleeping assignments, collecting samples for urinalysis, and administering breathalyzer.
Respond to and diffuse situations before escalation and handle disputes and altercations appropriately.
Supervise the daily activities of shelter guests.
Hold guests accountable and ensure they are following shelter policies.
Perform daily room and bed inspections and chore compliance.
Answer phones and schedule internal appointments for guests and staff. Notify staff and guests when a visitor arrives.
Accept, receive, and log donations.
Handle inquiries in a professional manner.
Complete daily accurate data entry and reporting. Keep accurate daily records of guest population and activities.
Provide spiritual guidance and prayer when requested.
Complete intakes and exits for guests.
- Accept payments and keep track of receipts.
- Some GSC shifts will be responsible for doing food pick-ups with the van.
Perform other duties as assigned.