London, England, United Kingdom · Hybrid
About this role Managing Director - Global Head of Digital Client Experience Location: LDN or NY About the Role We’re looking for a proven, tech-focused Client Success leader to build, scale and optimize a high-performin…
Skills: Client Success Leadership, Digital Transformation, AI Implementation, Customer Experience Strategy, CRM Management
Tokyo, Japan · Hybrid
About this role Business: Client Business Within the Client Business group, we pride ourselves on creating, communicating and delivering investment solutions for clients worldwide. To that end, we have teams of professio…
Skills: Relationship Management, Client Service, Financial Analysis, Communication Skills, Analytical Thinking
Mumbai City, Maharashtra, India · Hybrid
About this role About Global Fixed Income Team BlackRock’s active fixed income portfolio strategies stretch across a range of investment styles and segments of the fixed income universe. The breadth and depth of our plat…
Skills: HTML, CSS, JavaScript, React, Angular
Edinburgh, Scotland, United Kingdom · Hybrid
About this role About BlackRock Elevate your career by joining the world's largest asset manager! Would you thrive in an environment that fosters positive relationships and recognizes outstanding performance? We know how…
Skills: Program Management, Project Management, Operating Model Design, Stakeholder Management, Change Management
San Francisco, California, United States · Hybrid
$200k–$270k/yr
About this role The Team: The Digital Wealth organization at BlackRock is a forward-looking, globally connected team at the center of the firm’s most high-impact priorities. We are architects of growth, working across fu…
Skills: Retail Brokerage Expertise, Strategic Partnership Development, Relationship Management, Digital Wealth Ecosystem Knowledge, Commercial Negotiation
New York, New York, United States · Hybrid
$155k–$210k/yr
About this role Business overview BlackRock’s Financial Institutions Group (FIG) develops and fosters connectivity and drives business outcomes with insurance companies by leveraging insurance expertise, a global platfor…
Skills: Relationship Management, Insurance Industry Expertise, Asset Management, Fixed Income, Equity Markets
Gurugram, Haryana, India · Hybrid
About this role Role – Vice President AQE APG –QA is a globally distributed team supporting Quality Engineering initiatives for Apps on the Aladdin. The Testing team employs use of industry-leading tools to support the t…
Skills: Quality Engineering, Test Automation, AI-Driven Testing, Selenium, Playwright
Taipei, Taiwan · Hybrid
About this role BlackRock's Fundamental Equities Taiwan team is seeking a seasoned Research Analyst with primary responsibility for conducting independent Taiwan-focused research. The role will be based in Taipei and wil…
Skills: Fundamental Research, Financial Analysis, Financial Modeling, Valuation, DCF
New York, New York, United States · Hybrid
$116k–$155k/yr
About this role Introduction to Multi-Asset Strategies & Solutions The Multi-Asset Strategies & Solutions (MASS) team is the investment group at the heart of BlackRock's portfolio construction, asset allocation, and acti…
Skills: Portfolio Management, Investment Implementation, Cash & Liquidity Management, Compliance Monitoring, Project Management
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · Hybrid
About this role As a member of the APAC Investments Advisory Compliance Team - this individual will work closely with their regional and global compliance counterparts to enhance and ensure a globally consistent Investme…
Skills: Investment Advisory Compliance, Regulatory Advice, Public Markets, Equities, Fixed Income
Mumbai City, Maharashtra, India · Hybrid
About this role HPS Investment Partners, a part of BlackRock, is a leading global, credit-focused alternative investment manager that seeks to provide creative capital solutions and generate attractive risk-adjusted retu…
Skills: Fund Accounting, NAV Calculation, GAAP Financial Statements, Capital Call Calculations, Internal Controls
Philadelphia, Pennsylvania, United States · Hybrid
$100k–$135k/yr
About this role About this role: This role will be part of the newly formed Cash Client Experience function, within the broader Global Cash Management Product and Platform (GPP) organization. As BlackRock continues to gr…
Skills: Client Service, Problem Solving, Analytical Skills, Microsoft Excel, Microsoft PowerPoint
Mumbai City, Maharashtra, India · Hybrid
About this role HPS Investment Partners, a part of BlackRock, is a leading global, credit-focused alternative investment manager that seeks to provide creative capital solutions and generate attractive risk-adjusted retu…
Skills: Financial Reporting, Regulatory Reporting, US GAAP, Investment Company Reporting, Microsoft Excel
Taipei, Taiwan · Hybrid
About this role About the Department APAC Institutional Client Business (ICB) is responsible for understanding the overall strategic, investment and risk management needs of the largest Institutions and translating these…
Skills: Asset-Liability Management, Strategic Asset Allocation, Capital Management, Client Relationship Management, Business Development
Ciudad de México, Mexico · Hybrid
About this role What team will you be on? The Portfolio Management Group (PMG) is the investment group that encompasses BlackRock’s Fixed Income, Fundamental Equities, Systematic Investments, Multi-Asset Strategies & Sol…
Skills: Business Development, Investment Strategy, Financial Analysis, Client Relationship Management, Spanish Proficiency
Gurugram, Haryana, India · Hybrid
About this role Background: BlackRock is recruiting for Associate role in their HR Payroll team. This role will partner closely with local HR teams and global stakeholders across Payroll, HR Operations and Finance in a f…
Skills: Payroll Processing, Compliance, Tax Filing, Social Security Obligations, Payroll Audit
Hong Kong, China · Hybrid
About this role About Preqin This role sits within Preqin, a part of BlackRock. Preqin plays a key role in how we are revolutionizing private markets data and technology for clients globally, complementing our existing A…
Skills: Client Engagement, Data Validation, Financial Data Services, Alternative Assets, Relationship Management
Shanghai, Shanghai, China · Hybrid
About this role About BlackRock CCB Wealth Management Limited: BlackRock’s purpose is to help more and more people experience financial well-being and the firm has a long history of investing in and serving investors in …
Skills: Project Management, Problem Solving, Data Analysis, Interpersonal Communication, Product Design
San Francisco, California, United States · Hybrid
$110k–$150k/yr
About this role BlackRock Overview: BlackRock is a global leader in investment management, risk management and advisory services for institutional and retail clients. As of June 30, 2026, BlackRock’s AUM was $15+ trillio…
Skills: Institutional Investment, Consultant Relations, Relationship Management, Sales, Client Servicing
Sausalito, California, United States · Hybrid
$105k–$155k/yr
About this role Team Overview BlackRock SMA Solutions helps clients customize portfolios for unique tax, values-alignment, or investment exposures across direct indexing, fixed income, active equity, and multi-asset. We …
Skills: Portfolio Construction, Quantitative Analysis, Excel, Python, SQL
London, England, United Kingdom • Hybrid
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Design and execute a global digital client success strategy that balances automation with personalization to drive retention and expansion. Lead a high-performing global team and partner with cross-functional stakeholders to optimize the end-to-end client lifecycle.
Requires over 15 years of progressive leadership experience in Client Success or Customer Operations within SaaS or financial technology. Must have a proven track record of scaling digital engagement models and leveraging AI and automation for thousands of global clients.
Managing Director - Global Head of Digital Client Experience
Location: LDN or NY
We’re looking for a proven, tech-focused Client Success leader to build, scale and optimize a high-performing team. A strategic operator who thrives in fast-paced, high-volume environments. This person needs to be a transformation expert with a start-up mindset to build and execute a strategy delivering client success excellence to thousands of clients across the globe while enabling our future growth to be delivered at scale. This leader will have experience in building global teams, expert knowledge on leveraging technology, automation, AI and data-driven insights to drive client adoption, retention, and expansion. They must be a leader in leveraging AI techniques to solve scale challenges. As a senior leader, you will drive alignment across executive stakeholders, represent the voice of the client at the leadership table, and ensure client success is a growth engine for the business. You will balance strategic vision with operational excellence, leading through influence and building a culture of client-centricity across Preqin to build and scale a multi-tier Digital Client Success organization, blending digital/tech-touch programs while fostering a culture of accountability, innovation and continuous improvement.
As the Global Head of Digital Client Experience, you will design and execute a client success strategy that balances personalization with automation, ensuring our clients achieve measurable value at scale. You will partner with client services, product, marketing, and sales teams to deliver outcomes that deepen client relationships and drive long-term growth.
Responsibilities include:
Strategy & Vision:
Operational Excellence:
Customer Experience:
Metrics & Insights:
Cross-Functional Collaboration:
Thought Leadership:
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
Guidance on AI use for candidates
At BlackRock, AI has long been part of how we work – enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
Global asset manager. Technology provider. Helping more and more people experience financial well-being.
BlackRock is a global asset manager and technology provider dedicated to helping more and more people experience financial well-being. We help millions of people invest to build savings that serve them throughout their lives. We always start with our clients’ needs and look to offer them more quality choices for how and where to invest their money. Our global investments platform offers our clients access to the world’s markets while making investing easier and more affordable. And with offices in more than 40 countries, our global expertise helps them navigate changing markets to stay ahead of the curve. Follow us for global insights shaping the economy, conversations about financial well-being and more information on culture and careers at BlackRock. https://bit.ly/3n6Fxdy
Offices: 50 Hudson Yards, New York, NY 10001, US · 1 Semple Street, Edinburgh, Scotland EH3 8BL, GB · 20 Anson Rd, Singapore, Singapore 079912, SG · 12 Throgmorton Avenue, London, England EC2N 2DL, GB · 400 Howard St, San Francisco, CA 94105, US
Global asset manager. Technology provider. Helping more and more people experience financial well-being.
BlackRock is a global asset manager and technology provider dedicated to helping more and more people experience financial well-being. We help millions of people invest to build savings that serve them throughout their lives. We always start with our clients’ needs and look to offer them more quality choices for how and where to invest their money. Our global investments platform offers our clients access to the world’s markets while making investing easier and more affordable. And with offices in more than 40 countries, our global expertise helps them navigate changing markets to stay ahead of the curve. Follow us for global insights shaping the economy, conversations about financial well-being and more information on culture and careers at BlackRock. https://bit.ly/3n6Fxdy
Offices: 50 Hudson Yards, New York, NY 10001, US · 1 Semple Street, Edinburgh, Scotland EH3 8BL, GB · 20 Anson Rd, Singapore, Singapore 079912, SG · 12 Throgmorton Avenue, London, England EC2N 2DL, GB · 400 Howard St, San Francisco, CA 94105, US
