Suzhou, Jiangsu, China · On-site
About the role bioMérieux is looking for a Global Clinical System Engineer based in China to contribute to the global serviceability of our routine and lifecycle management of immunoassay solutions. This role plays a cru…
Skills: Technical Support, Complaint Handling, Investigation Management, CAPA, Product Lifecycle Management
Marcy-l'Étoile, Auvergne-Rhône-Alpes, France · On-site
Entreprise familiale, bioMérieux est un acteur mondial dans le domaine du diagnostic in vitro. Depuis plus de 60 ans, partout dans le monde, nous concevons et développons des solutions diagnostiques innovantes pour améli…
Skills: Clinical Research Management, Strategic Leadership, GCP (Good Clinical Practice), ICH Guidelines, Project Management
Marcy-l'Étoile, Auvergne-Rhône-Alpes, France · On-site
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to …
Skills: Clinical Trial Operations, Strategic Leadership, Team Management, GCP, ICH Guidelines
Combourg, Brittany, France · On-site
Entreprise familiale, bioMérieux est un acteur mondial dans le domaine du diagnostic in vitro. Depuis plus de 60 ans, partout dans le monde, nous concevons et développons des solutions diagnostiques innovantes pour améli…
Skills: Raw Material Weighing, ERP Data Entry, SAP, Good Manufacturing Practices (GMP), Inventory Management
Combourg, Brittany, France · On-site
Entreprise familiale, bioMérieux est un acteur mondial dans le domaine du diagnostic in vitro. Depuis plus de 60 ans, partout dans le monde, nous concevons et développons des solutions diagnostiques innovantes pour améli…
Skills: Production Operation, Sterilization, GMP, Culture Media Preparation, Autoclave Operation
Combourg, Brittany, France · On-site
Entreprise familiale, bioMérieux est un acteur mondial dans le domaine du diagnostic in vitro. Depuis plus de 60 ans, partout dans le monde, nous concevons et développons des solutions diagnostiques innovantes pour améli…
Skills: Ultrasonic Welding, Controlled Atmosphere Zone Operations, Production Traceability, Quality Control, Industrial Safety
Combourg, Brittany, France · On-site
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to …
Skills: Raw Material Preparation, Weighing, ERP Systems, SAP, Good Manufacturing Practices (GMP)
Salt Lake City, Utah, United States · On-site
$81k–$96k/yr
The Sourcing Project Manager II directs the activities related to the sourcing of assigned categories. Oversees and reviews the negotiations and content of key contracts in conjunction with company legal counsel. Develop…
Skills: Sourcing, Contract Negotiation, Supplier Risk Mitigation, Cost Modeling, Capacity Planning
Lombard, Illinois, United States · On-site
$23/hr–$32/hr
At bioMérieux, quality is at the heart of everything we do. As a Quality Control Technician II - Accellix, you will support the Accellix product line by performing laboratory testing, sample preparation, data analysis, a…
Skills: Quality Control Testing, Sample Preparation, Data Analysis, GMP Compliance, Good Documentation Practices
United States · On-site
$88k–$140k/yr
Position Summary The Regional Microbiology Specialist is responsible for the sale of bioMerieux’s Microbiology suite of products in a defined sales region. This involves coordinated activities with other Sales and commer…
Skills: Technical Sales, Account Management, Pipeline Management, Forecasting, Critical Thinking
Lombard, Illinois, United States · On-site
$85k–$120k/yr
At bioMérieux, we are committed to improving public health worldwide through innovative diagnostic solutions. As an Industrialization Engineer – Accellix, you will play a key role in transferring new products and process…
Skills: Process Validation, Manufacturing Engineering, Industrialization, GMP/cGMP, Project Management
United States · On-site
$118k–$160k/yr
Position Summary The Senior Manager, Regional Service is responsible for effectively and efficiently managing a profitable service operation within an assigned geographical area reporting to the Senior Director of Field …
Skills: Field Service Management, Budget Management, Personnel Development, Capacity Planning, Revenue Generation
Salt Lake City, Utah, United States · On-site
Shift Schedule: Monday – Friday 3:00pm – 11:30pm The Materials Handler I will perform work in compliance with all cGMP, ISO, and FDA regulations in addition to company policy and safety guidelines. Responsible for the ph…
Skills: Materials Handling, Inventory Management, Warehouse Management Software, Forklift Operation, cGMP Compliance
Hazelwood, Missouri, United States · On-site
Position Summary The primary purpose of this position is to prepare Vitek susceptibility and identification media and/or sub components, dispensing system setup/verifications, ensuring timely delivery of high quality pro…
Skills: Wet Chemistry, Sterile Techniques, Laboratory Procedures, MS Office, Problem Solving
Seoul, South Korea · On-site
Role Summary: A Customer Support Specialist is responsible for delivering exceptional customer service by managing service requests, troubleshooting known issues remotely, updating customer and system data, and ensuring …
Skills: Electronics Systems Troubleshooting, Customer Service, Case Management, Remote Assistance, Communication Skills
Seoul, South Korea · On-site
Role Summary: The Customer Support Specialist – Application (AS) is responsible for delivering application-level support to customers by ensuring optimal product usage, workflow adherence, and overall customer experience…
Skills: IVD Diagnostic Principles, Technical Support, Customer Relationship Management, Analytical Skills, Korean Language
Hazelwood, Missouri, United States · On-site
$92k–$135k/yr
Associate Staff Scientist The Associate Staff Scientist, Sensor Chemistry is an experienced technical contributor responsible for designing, executing, and analyzing complex experiments that support colorimetric sensor c…
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Taiwan · On-site
Main Responsibilities: Create new revenue opportunities. a) Provide expertise necessary to achieve the clinical close portion of the sale working with Key Account Manager/Distributor. b) Prospect and qualify leads for hi…
Skills: Clinical Implementation, Sales Strategy, Lead Qualification, Product Demonstrations, Client Retention
Salt Lake City, Utah, United States · On-site
A world leader in the field of in vitro diagnostics for more than 60 years, bioMérieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer s…
Skills: Supply Chain Management, Inventory Management, Demand Planning, S&OP Process, Data Analysis
Lombard, Illinois, United States · On-site
$105k–$130k/yr
Manufacturing Systems Engineer Position Summary The Manufacturing Systems Engineer is responsible for supporting and improving digital manufacturing systems used on the production floor. This role focuses on the day-to-d…
Skills: Tulip MES, Digital Workflow Design, Troubleshooting, GMP Compliance, System Validation
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Manage technical support and customer complaints for immunoassay solutions while coordinating investigations with R&D, Manufacturing, and Quality teams. Act as the primary interface between Chinese local teams and global stakeholders to ensure product serviceability and performance.
Requires over 5 years of experience in clinical laboratories or engineering, with at least 3 years in technical support or customer service. Must be fluent in both Mandarin Chinese and professional English with a proven ability to manage complex technical escalations.
About the role
bioMérieux is looking for a Global Clinical System Engineer based in China to contribute to the global serviceability of our routine and lifecycle management of immunoassay solutions.
This role plays a crucial part in securing and supporting products from launch to obsolescence, while addressing China Export market specificities and acting as a strong interface between local Chinese teams (R&D, manufacturing), regional and global stakeholders.
You will be leading and/or be involved in technical support, complaint handling, investigation management, and service projects, contributing to customer satisfaction, continuous improvement (product, service and processes) and long-term product performance in the field.
Your missions
In close collaboration with China-based and global teams (Global Customer Service team) and partners such as , R&D, Manufacturing, Quality, Marketing ,Vigilance, Supply Chain), you will:
Manage technical support requests and customer complaints from subsidiaries and distributors)
Provide technical leadership, coaching, and troubleshooting support to local and regional teams
Coordinate end-to-end technical investigations with Manufacturing, R&D, and Quality
Contribute to Field Actions, audits, and CAPA activities related to technical complaints
Ensure ERP certification and meet quality and service KPI requirements
Support service launches (service in design activities), hypercare phases, and post-launch stabilization. Support Go-To-Market and obsolescence (phase-out) activities
Contribute to service deliverables (documentation, validation) during product development and market launch
Support implementation of service strategies aligned with Marketing, Training, and Global Operations considering China-specific needs
Act as the voice of the field, representing customer and market feedback to China & global teams
Participate in cross-functional and franchise projects as needed
Profile & qualifications
We help make the world a healthier place
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. Our entrepreneurial adventure, begun over a century ago, is driven by an unrelenting commitment to improve public health worldwide. Since 1963, we've been paving the way in the field of in vitro diagnostics and have contributed greatly to improving public health and making the world a healthier place. The solutions that our teams imagine, develop and manufacture are key to enable healthcare professionals and industry players to make confident decisions to improve patient outcome and ensure consumer safety.
Offices: 100, Allée Louis Pasteur, Marcy-l'Étoile, Auvergne-Rhône-Alpes 69280, FR · 376, Chemin de l'orme, Marcy-l'Étoile, Auvergne-Rhône-Alpes 69280, FR · 100 Rodolphe St, Durham, NC 27712, US · 595 Anglum Rd, Hazelwood, MO 63042, US · 5, Rue des Aqueducs, Craponne, Auvergne-Rhone-Alpes 69290, FR
We help make the world a healthier place
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. Our entrepreneurial adventure, begun over a century ago, is driven by an unrelenting commitment to improve public health worldwide. Since 1963, we've been paving the way in the field of in vitro diagnostics and have contributed greatly to improving public health and making the world a healthier place. The solutions that our teams imagine, develop and manufacture are key to enable healthcare professionals and industry players to make confident decisions to improve patient outcome and ensure consumer safety.
Offices: 100, Allée Louis Pasteur, Marcy-l'Étoile, Auvergne-Rhône-Alpes 69280, FR · 376, Chemin de l'orme, Marcy-l'Étoile, Auvergne-Rhône-Alpes 69280, FR · 100 Rodolphe St, Durham, NC 27712, US · 595 Anglum Rd, Hazelwood, MO 63042, US · 5, Rue des Aqueducs, Craponne, Auvergne-Rhone-Alpes 69290, FR
