Commercial Collection Representative
$20.00–$26.00 per hour + Lucrative Performance-Based Bonus Plan
Build a Career Where Your Effort Directly Determines Your Success
Biehl & Biehl, Inc. is seeking a motivated, articulate, and highly conscientious professional to join our team as a Commercial Collection Representative.
This is not a traditional call-center position. Our representatives manage portfolios of commercial accounts and communicate directly with businesses, executives, accounting departments, attorneys, and other decision-makers to resolve outstanding financial obligations on behalf of our clients.
The right person is confident, persistent, organized, competitive, and professional. You must be comfortable initiating difficult conversations, asking direct questions, overcoming objections, negotiating payment arrangements, and maintaining control of a conversation while treating people professionally.
Previous collection experience is valuable, but character, work ethic, communication ability, and a willingness to learn are equally important. Paid training is provided.
What You Will Do
- Manage and actively work a portfolio of commercial collection accounts.
- Make consistent outbound calls to businesses and decision-makers.
- Conduct meaningful conversations designed to move accounts toward resolution.
- Negotiate payment in full, settlements, and approved payment arrangements.
- Investigate businesses and locate responsible parties using professional research tools.
- Analyze invoices, contracts, payment histories, documentation, and disputes.
- Communicate professionally by telephone and email with debtors, clients, and attorneys.
- Maintain detailed and accurate account documentation.
- Manage follow-ups and deadlines without requiring constant supervision.
- Work toward individual and team performance goals.
The Person We Are Looking For
Conscientious: You follow instructions, pay attention to detail, honor deadlines, and take responsibility for the quality of your work.
Persistent: You do not become discouraged because someone says “no” or fails to return a call. You remain professional, adjust your approach, and continue working toward a resolution.
A Strong Communicator: You speak clearly and confidently, listen carefully, ask intelligent questions, and communicate with purpose.
Accountable: You take ownership of your portfolio, follow-ups, results, and professional development.
Organized: You can manage numerous accounts, deadlines, commitments, and disputes without allowing important matters to fall through the cracks.
Competitive and Resilient: You are motivated by measurable goals and can handle resistance and difficult conversations without losing your professionalism.
Qualifications
- Strong verbal and written communication skills.
- Professional and confident telephone presence.
- Strong organizational and time-management skills.
- Comfortable working in a performance-driven environment with measurable expectations.
- Ability to work independently while contributing to a team.
- Basic computer proficiency and ability to learn account-management systems.
- Experience in collections, sales, negotiation, customer service, or account management is preferred but not required.
- A willingness to be coached, learn our processes, and continuously improve is essential.
Compensation and Benefits
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$20.00–$26.00 per hour, depending on experience and qualifications.
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Lucrative performance-based bonus plan with significant earning potential.
- Paid training.
- 401(k) with company matching.
- Blue Cross Blue Shield health insurance coverage.
- Full-time position in a professional office environment.
What Success Looks Like Here
Success is not measured by simply showing up or making calls for the sake of generating activity. It is measured by your ability to work consistently and intelligently—to make meaningful contacts, ask the right questions, follow through on commitments, communicate effectively, and produce results.
We provide the training, tools, accounts, and opportunity. What you do with that opportunity depends largely on your discipline, consistency, and willingness to perform.
If you are looking for a position where initiative is valued, performance is rewarded, and your earning potential can grow with your ability, we encourage you to apply.
Biehl & Biehl, Inc. is an Equal Opportunity Employer.
