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Jobs at BFG (Now Hiring) — 6 open

BFG logoBFG

Customer Account Representative (San Bernardino, CA)

San Bernardino, California, United States · On-site

$19/hr–$25/hr

Mid level

The Customer Account Representative provides sales and service support to customers and outside sales representatives within assigned territory, taking proactive measures regarding the order quotation, placement, deliver…

Skills: Customer Service, Inside Sales, Sales Quotations, Order Processing, Upselling

BFG logoBFG

Outside Sales Representative, Grower Division

United States · On-site

Mid level

The Outside Sales Representative – Grower Specialist manages a territory sales plan focused on meeting existing customer needs, developing new customer relationships, and executing on market growth strategies in th…

Skills: Territory Management, B2B Sales, Customer Relationship Management, Market Analysis, Horticulture Knowledge

BFG logoBFG

Customer Account Representative

Fife, Washington, United States · On-site

$19/hr–$25/hr

Mid level

The Customer Account Representative provides sales and service support to customers and outside sales representatives within assigned territory, taking proactive measures regarding the order quotation, placement, deliver…

Skills: Customer Service, Inside Sales, Sales Quotations, Order Processing, Upselling

BFG logoBFG

Greenhouse Technical Sales Manager

United States · On-site

Senior

The Greenhouse Technical Sales Manager is responsible for driving growth of greenhouse structures, environmental systems, and capital equipment sales across BFG Supply Company's professional grower, controlled environmen…

Skills: Technical Sales, Business Development, Project Management, Greenhouse Design, Environmental Control Systems

BFG logoBFG

Senior FP&A Analyst (Nashville, TN area)

United States · Remote OK

Mid level

The FP&A Analyst supports financial planning, forecasting, reporting, and performance analysis for the business. This role partners with finance and cross-functional teams to deliver timely insights, build financial mode…

Skills: Financial Planning & Analysis, Financial Modeling, Budgeting, Forecasting, Variance Analysis

BFG logoBFG

Territory Sales Rep, L&G (Philly/Trenton/Wilmington Area)

United States · On-site

$75k–$95k/yr

Mid level

The Territory Sales Representative - Lawn & Garden Specialist generates sales with new and existing customers by understanding their business, identifying their needs, pitching relevant products, and ensuring they have a…

Skills: Outside Sales, Customer Relationship Management, Territory Management, Market Trend Analysis, Retail Management

BFG logo

Customer Account Representative (San Bernardino, CA)

BFG

San Bernardino, California, United States • On-site

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Mid level

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  • $19/hr–$25/hr
  • Full-time
  • bachelor degree
  • Medical Insurance, Dental Insurance, Vision Insurance, Prescription Drug Insurance, HSA, FSA
  • Posted 14d ago
  • ~40 hrs/week

Responsibilities

Provides sales and service support to customers and outside sales representatives, managing the full order cycle from quotation to payment. Responsibilities include handling inbound queries, assisting walk-in customers, and prospecting for new business opportunities.

Requirements

Requires 2-3 years of experience in customer service or inside sales, with a preference for a bachelor's degree in business. Candidates should possess strong computer skills, specifically in Microsoft Excel, and interpersonal skills for B2B interactions.

Full job description

The Customer Account Representative provides sales and service support to customers and outside sales representatives within assigned territory, taking proactive measures regarding the order quotation, placement, delivery, and payment processes. Assists at the counter with walk-in customers.

Compensation Data: Non-exempt hourly pay, between $19-25/hour, based on experience. Overtime eligible.

Location: San Bernardino, CA 100% onsite

Schedule: M-F, 8am-5pm

Key Responsibilities:

  1. Responds to inbound phone calls, emails, or website queries from customers, evaluates their needs and determines appropriate actions while taking responsibility for a timely response.
  2. Assists at the counter with walk-in customers.
  3. Prepares sales quotations and processes sales orders and customer order pickups, ensuring product availability and location, freight requirement, bill of lading exception, delivery minimum and pricing.
  4. Processes credit card payments prior to releasing order for shipment. Assist customers with product returns and payment credits.
  5. Reviews open order report daily to make sure customers’ orders are shipping and advises customers on delays.
  6. Provides effective follow-up contact with customers. Assesses the customer’s satisfaction with the product and service provided. Works with internal departments to resolve customer issues promptly.
  7. Performs upsell or outreach to customers: Advises customers of complementary product offerings or substitutions, communicates programs and discount opportunities, encourages customers to attend BFG annual EXPO events, and is proactive in securing annual customer orders.
  8. Prospects for new business by phoning potential or inactive customers to understand their needs and provide product solutions.
  9. Participate in ongoing training and workshops and attend networking events to develop and maintain an understanding of industry trends, product knowledge, and network.

What you will need to succeed:

Education & Qualifications:

  • Bachelor's degree in business or related field is preferred.
  • A minimum of 2-3 years of proven experience in customer service or inside sales.

Competencies:

  • A knowledge of product lines and industry experience (Hydro, Grower, Lawn & Garden) preferred.
  • Experience in a wholesale distribution business to business environment is helpful.
  • Interpersonal and customer service skills to ensure positive interactions with customers.
  • Critical thinking skills to diagnose problems and recommend effective solutions.
  • Good organizational skills and the ability to multi-task.
  • Good listening and communication skills.
  • Teamwork skills to collaborate with representatives and coworkers in other departments.
  • Excellent Excel and general computer skills. (Microsoft Excel and Microsoft Word).

Why Join BFG Supply:

  • Medical, Dental, Vision and Prescription Drug Insurance Coverage 
  • HSA or FSA with employer contribution
  • Employer Provided Life Insurance, Short-Term and Long-Term Disability Benefits
  • FMLA, AD&D, Voluntary Benefits, EAP, Teladoc
  • 401(k) Contribution Matching Program
  • Paid Vacation and Holidays

Our Commitment and Difference: 

BFG values ongoing improvement and growth, not only for our individual team, but also for our entire organization. We foster a culture that promotes learning, innovation, development, and the relentless pursuit of excellence in all aspects of our business. We are a fast-growing company, integrating the latest systems and technologies to streamline our internal operations and elevate the total customer experience.

Founded in 1972, BFG Supply has a long history of serving the Green Industry including Professional Grower, Independent Lawn & Garden, Controlled Environment Agriculture and Hydroponic industries. As an established industry leader, BFG provides the highest levels of customer service, the broadest product range, and innovative technology solutions. BFG is a true single source supplier for all your Green Industry needs from watering tools and control solutions to multi-acre fully integrated professional greenhouse structures. In a world full of change you can take comfort in knowing that BFG Supply is focused on caring for your business needs. We look forward to providing the best customer service in the industry and supporting the growth of our customers. 

BFG Supply Company is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

E-Verify: We verify the identity and employment authorization of individuals hired for employment in the United States.

Related keywords

HydroponicsGreenhouse StructuresWholesale DistributionB2BOrder ManagementSales SupportCustomer Account ManagementGreen IndustryLawn & GardenBill of LadingCredit Card ProcessingLead Generation

About BFG

LinkedInVisit site

Supply growth solutions that cultivate valuable partnerships & promote the expansion of horticulture & outdoor living.

Industry
Wholesale
Company size
501-1,000 employees
Founded
1972
Headquarters
Grand Rapids, Michigan
LinkedIn followers
13,594

Our purpose is to supply growth solutions that cultivate valuable partnerships and promote the expansion of horticulture and outdoor living. For over 50 years, BFG has supplied the Green Industry with the broadest product range and premier customer service. Our robust national distribution network, including 19 warehouses along with our own fleet, supports customers in all 50 states and regions of Canada. Our extensive partnerships with over 1,000 leading manufacturers, allow us to offer 100,000+ skus to meet every customer’s needs. 1.4+ million sq ft of warehouse space 100,000+ products available for order 30,000+ products stocked in warehouses 10,000+ customers 1,000+ vendor partners 150+ sales reps 17 locations (warehouse and manufacturing)

Offices: 4660 E Paris Ave SE, Grand Rapids, Michigan 49512, US · 460 Nixon Rd, Suite 140, Cheswick, Pennsylvania 15024, US · 1144 River St., Kalamazoo, MI 49048, US · 711 Vandalia St, St Paul, Minnesota 55114, US · 3065 Chastain Meadows Pkwy, Marietta, Georgia 30066, US

GreenhouseNurserySuppliesHorticultureWholesaleand Lawn and GardenHome and GardenHorticulture
View all jobs at BFG

About BFG

LinkedInVisit site

Supply growth solutions that cultivate valuable partnerships & promote the expansion of horticulture & outdoor living.

Industry
Wholesale
Company size
501-1,000 employees
Founded
1972
Headquarters
Grand Rapids, Michigan
LinkedIn followers
13,594

Our purpose is to supply growth solutions that cultivate valuable partnerships and promote the expansion of horticulture and outdoor living. For over 50 years, BFG has supplied the Green Industry with the broadest product range and premier customer service. Our robust national distribution network, including 19 warehouses along with our own fleet, supports customers in all 50 states and regions of Canada. Our extensive partnerships with over 1,000 leading manufacturers, allow us to offer 100,000+ skus to meet every customer’s needs. 1.4+ million sq ft of warehouse space 100,000+ products available for order 30,000+ products stocked in warehouses 10,000+ customers 1,000+ vendor partners 150+ sales reps 17 locations (warehouse and manufacturing)

Offices: 4660 E Paris Ave SE, Grand Rapids, Michigan 49512, US · 460 Nixon Rd, Suite 140, Cheswick, Pennsylvania 15024, US · 1144 River St., Kalamazoo, MI 49048, US · 711 Vandalia St, St Paul, Minnesota 55114, US · 3065 Chastain Meadows Pkwy, Marietta, Georgia 30066, US

GreenhouseNurserySuppliesHorticultureWholesaleand Lawn and GardenHome and GardenHorticulture
View all jobs at BFG

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