London, England, United Kingdom · Remote OK
📍 About Second Nature We’re here to help people take control of their health. By bringing together behavioural science, technology, and incredible people, our grand mission is to eradicate the global epidemic of chronic…
Skills: Team Leadership, Remote Management, Performance Coaching, KPI Monitoring, Customer Support Management
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Lead and motivate a remote team of 10-15 customer support associates to achieve engagement and conversion targets. Monitor KPIs, provide coaching, and drive continuous process improvements to enhance member experiences.
Requires experience managing remote customer support teams in fast-paced environments with a proven ability to coach for quality and conversion. Proficiency in customer service software, Google Suite, and strong analytical skills are essential.
We’re here to help people take control of their health. By bringing together behavioural science, technology, and incredible people, our grand mission is to eradicate the global epidemic of chronic lifestyle diseases once and for all.
Our digital habit change programme, delivered digitally through mobile and web apps – helps people to improve their lifestyle, lose weight, and ultimately reduce their risk for conditions such as type 2 diabetes.
We’re looking for a high‑energy, motivational Customer Support Calls Manager to lead our team of 10–15 remote customer support associates.
This role is all about balancing performance and quality: keeping the team engaged, focused, and motivated while delivering exceptional member experiences. You’ll run call campaigns linked to engagement and milestone goals, track performance closely, and ensure that quality outcomes are achieved alongside ambitious performance targets.
You’ll be hands‑on in coaching, developing, and recognising your team, ensuring that achievements are celebrated, personal growth is supported, and team wellbeing is always prioritised.
🛠️ What You’ll Be DoingMake losing weight feel Second Nature.
Make losing weight feel Second Nature. Our app uses behavioural science to retrain your mind to make healthy choices automatically, so these stick in the long run
Offices: 58 Wood Lane, London, England W12 7RZ, GB
Make losing weight feel Second Nature.
Make losing weight feel Second Nature. Our app uses behavioural science to retrain your mind to make healthy choices automatically, so these stick in the long run
Offices: 58 Wood Lane, London, England W12 7RZ, GB
