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Jobs at Berkheimer (Now Hiring) — 2 open

Berkheimer logoBerkheimer

Customer Support Clerk

Wayne Township, Pennsylvania, United States · Hybrid

Entry level

Description For 90 years, Berkheimer Tax Innovations has supported communities across Pennsylvania through reliable tax collection and related services. Serving more than 2,600 clients statewide, we’re proud to be the st…

Skills: Customer Support, Tax Account Processing, In-person Assistance, Phone Support, Data Entry

Berkheimer logoBerkheimer

Inbound Customer Service Representative

Bangor, Pennsylvania, United States · Hybrid

Entry level

Description For 90 years, Berkheimer Tax Innovations has supported communities across Pennsylvania through reliable tax collection and related services. Serving more than 2,600 clients statewide, we’re proud to be the st…

Skills: Customer Service, Problem Solving, Communication, Computer Skills, Keyboarding

Berkheimer logo

Customer Support Clerk

Berkheimer

Wayne Township, Pennsylvania, United States • Hybrid

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Entry level

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  • Full-time
  • high school
  • Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Holidays, Vacation Time
  • Posted 5d ago
  • ~40 hrs/week

Responsibilities

The Customer Support Clerk serves as a primary point of contact for taxpayers, providing assistance via phone and in-person. Responsibilities include processing tax forms, posting payments, and ensuring account accuracy.

Requirements

Candidates must have a High School Diploma or equivalent and basic computer skills. The role requires the ability to handle difficult customer interactions professionally and maintain strong attention to detail.

Full job description

Description

For 90 years, Berkheimer Tax Innovations has supported communities across Pennsylvania through reliable tax collection and related services. Serving more than 2,600 clients statewide, we’re proud to be the state’s largest tax collector.

We are currently seeking Customer Support Clerks to join our team in our McElhattan, PA office. This is a great opportunity for detail-oriented individuals to start and grow their careers with paid training, hands-on support, and ongoing learning.

WHAT YOU'LL DO:

As a Customer Support Clerk, you will serve as a point of contact for taxpayers! Responsibilities include, but are not limited to:

  • In-Person Assistance: Provide face-to-face support by answering questions, assisting with account-related concerns, and helping ensure accounts remain accurate and in good standing.
  • Phone Support: Answer incoming phone calls, responding to questions and providing assistance related to tax accounts, payments, and general inquiries.
  • Tax Account Processing: Process tax forms & post payments to proper accounts.
  • Efficient Work: Complete all tasks in a timely manner while meeting company standards.

DETAILS + WORK ENVIRONMENT:

  • Start date: September 8th, 2026
  • Full-time schedule: Monday - Friday, 8:00 am - 4:00 pm
  • Location: On-site in our McElhattan, PA office
  • Initial training: ~6 months fully in office
  • Flexibility: After initial training, the role transitions to hybrid (office/home), however, additional in-office training rotations will be required (6-8 weeks at a time)

PAY + BENEFITS:

  • Pay Rate: $ 14.00/hour + monthly incentive opportunities!
  • Medical, Dental, Vision & Life Insurance
  • Paid Holidays, Vacation, Sick, and Personal Time
  • Wellness Program including physical, emotional, and financial wellness
  • 401(k) with Profit Sharing
  • Employee Assistance Program
  • Voluntary Benefit Plans
  • FSA & HSA Options
  • Travel Insurance
  • Business casual work environment

Requirements

  • High School Diploma or equivalent
  • 0 - 6 months related experience and/or training
  • Reliable transportation for outside office and tax sit-in travel
  • Basic computer skills
  • Ability to handle difficult customer interactions professionally
  • Strong attention to detail and accuracy
  • Strong problem-solving skills
  • Ability to sit for extended periods while performing duties

ABOUT BERKHEIMER TAX INNOVATIONS

While our advanced systems set the standard in the industry, we know that true success comes from our people—their dedication, teamwork, and commitment to excellence. At Berkheimer, you’ll be part of a team where innovation meets personal service, and where your contributions have a direct impact on communities across the Commonwealth. Check out our real world results at hab-inc.com.

Berkheimer Tax Innovations is an equal opportunity employer and E-Verify employer. All positions require a successful reference check, criminal background check and drug screen.

Related keywords

Tax CollectionCustomer ServiceTax FormsPayment ProcessingAccount ManagementAdministrative SupportClericalTaxpayer AssistanceData AccuracyIn-person SupportPhone SupportHybrid WorkTrainingProfessionalismProblem-solvingComputer Skills

About Berkheimer

LinkedInVisit site

Digital Tax Solutions -- Pennsylvania's Leader in Local Tax Collection & Administration

Industry
Financial Services
Company size
201-500 employees
Founded
1936
Headquarters
Bangor, PA
LinkedIn followers
1,331

Berkheimer pioneered tax collection automation in 1936 and its legacy continues to shine as a leader in tax collection and related services. Through that time, we have maintained constant growth, and we are currently the largest collector in Pennsylvania. Berkheimer is recognized as the leading collector by CPA organizations, DCED, and other collectors throughout the state. Every year, as part of our ongoing evolution, Berkheimer re-invests significant resources into software, technology, and overall process improvement. It’s due to our long history as a technology pioneer in tax collection, that Berkheimer has the best methodologies and systems in the industry. It’s our systems and methodologies that are the benchmark by which the DCED established their Best Practice guidelines. Berkheimer is the Gold Standard. With Berkheimer, you literally have two companies in one… One focused directly on tax collection and service, while another focused on technology. Because Berkheimer OneSource provides technology solutions to a wide range of companies in both the private and public sectors, we can employ levels of technology unmatched by any other collector. Our customers enjoy the benefits of technologies that we could not justify for tax collection alone. This means your collections are FASTER and more ACCURATE than any other collector. We encourage you to come take a tour of our facilities and see what we have to offer!

Offices: 50 N 7th St, Bangor, PA 18013, US

Pennsylvania Act 32 & Act 50 Tax Administration ServicesEarned Income TaxLocal Services TaxBusiness Privilege TaxPer Capita Taxand Real Estate TaxFinanceOffice AdministrationFinancial Services
View all jobs at Berkheimer

About Berkheimer

LinkedInVisit site

Digital Tax Solutions -- Pennsylvania's Leader in Local Tax Collection & Administration

Industry
Financial Services
Company size
201-500 employees
Founded
1936
Headquarters
Bangor, PA
LinkedIn followers
1,331

Berkheimer pioneered tax collection automation in 1936 and its legacy continues to shine as a leader in tax collection and related services. Through that time, we have maintained constant growth, and we are currently the largest collector in Pennsylvania. Berkheimer is recognized as the leading collector by CPA organizations, DCED, and other collectors throughout the state. Every year, as part of our ongoing evolution, Berkheimer re-invests significant resources into software, technology, and overall process improvement. It’s due to our long history as a technology pioneer in tax collection, that Berkheimer has the best methodologies and systems in the industry. It’s our systems and methodologies that are the benchmark by which the DCED established their Best Practice guidelines. Berkheimer is the Gold Standard. With Berkheimer, you literally have two companies in one… One focused directly on tax collection and service, while another focused on technology. Because Berkheimer OneSource provides technology solutions to a wide range of companies in both the private and public sectors, we can employ levels of technology unmatched by any other collector. Our customers enjoy the benefits of technologies that we could not justify for tax collection alone. This means your collections are FASTER and more ACCURATE than any other collector. We encourage you to come take a tour of our facilities and see what we have to offer!

Offices: 50 N 7th St, Bangor, PA 18013, US

Pennsylvania Act 32 & Act 50 Tax Administration ServicesEarned Income TaxLocal Services TaxBusiness Privilege TaxPer Capita Taxand Real Estate TaxFinanceOffice AdministrationFinancial Services
View all jobs at Berkheimer

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