We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Opportunity Summary

As part of a leading medical technology organization, the IT Business Partner (Commercial) serves as the primary liaison between Japan’s commercial teams and the Technology & Digital Solutions (TDS) organization.

The role is focused on empowering Sales, Marketing, and Commercial Excellence functions with technology solutions that directly support revenue growth, customer engagement, and overall commercial effectiveness.

The IT Business Partner is accountable for managing business demand, translating commercial needs into technology solutions, and driving solution delivery in collaboration with global and regional IT teams. This leader works closely with Japan’s commercial leadership to ensure that IT initiatives advance strategic business priorities and enhance sales productivity, marketing effectiveness, and customer experiences.

Job Responsibilities

The objective of this role is to actively partner with commercial business leaders to understand their strategic priorities and identify ways that technology can drive growth and competitive advantage.

Primary responsibilities will include:

• Strategic Partnership: Serves as the strategic IT business partner to Japan’s commercial organization – including Sales, Marketing, Commercial Excellence, and related teams – ensuring strong alignment between commercial business priorities and enabling technology solutions.
   
• CRM & Omnichannel Enablement: Champions the deployment and optimization of customer-facing platforms such as Customer Relationship Management (CRM) systems (e.g., Salesforce) and omnichannel engagement tools (e.g., digital marketing platforms, content management, Configure-Price-Quote) to enhance sales pipeline management, marketing campaign execution, and multi-channel customer engagement.
   
• Analytics & AI-Driven Insights: Drives the adoption of advanced analytics and AI to enable data-driven decision-making in Sales and Marketing. Leverages Business Intelligence (BI) tools and AI technology to generate actionable commercial insights, improve sales productivity, and inform marketing strategy.
   
• Compliance & Governance: Ensures that all commercial technology initiatives are executed in compliance with corporate policies and healthcare industry regulations, including regulated promotion guidelines, appropriate HCP engagement, and customer data privacy requirements. Implement solutions with governed data and approved content to maintain regulatory and ethical standards in a highly regulated life sciences/medtech environment.
   
• Demand Management & Value Delivery: Owns and manages commercial IT demand intake, including capturing business needs, portfolio planning, requirements gathering, prioritization, and business case development to ensure technology investments are focused on driving revenue growth and customer engagement.
   
• Solution Execution: Translates business and functional requirements from Sales and Marketing into scalable IT solutions, collaborating cross-functionally with global, regional, and local IT teams to deliver integrated commercial technology solutions that leverage global platforms and adhere to enterprise architecture and data governance standards while meeting specific market needs.
   
• Technology Roadmapping: Evaluates the current Sales & Marketing technology landscape and defines the future-state architecture and digital roadmaps to guide the modernization of customer-facing systems in Japan, aligning with global architecture standards and platform strategies.
   
• Measuring Business Impact: Establishes success metrics and value realization plans for commercial IT initiatives, focusing on key performance indicators such as sales growth, lead generation and conversion, marketing ROI, and customer engagement to ensure that technology solutions deliver tangible business outcomes.

Qualifications & Experience

The ideal candidate will bring a combination of strategic leadership, commercial business acumen, and deep technology expertise, with the ability to influence senior stakeholders and deliver impactful solutions for a sales and marketing environment.

Key qualifications include:

Leadership & Personal Attributes:

• Proven ability to influence across organizational boundaries to align global and local commercial stakeholders behind common technology goals.
• Capable of shaping and communicating a compelling long-term vision grounded in innovation and strategic thinking.
• Exceptional ability to distill complex business and technical challenges into clear, actionable insights.
• Demonstrated success leading large-scale change using collaborative, high-impact change management approaches.
• Thrives in matrixed, ambiguous environments; builds alignment across different levels, regions, and cultures.
• Continuously drives improvement and exhibits strong program/project management discipline.
• Exercises sound judgment with a rigorous analytical and problem-solving mindset. High emotional intelligence (including humility, active listening, creativity, and negotiation skills) and a results-oriented, accountable leadership style.

Technical Competencies & Domain Experience:

• Commercial Systems & Integration: Hands-on experience implementing or managing CRM and commercial platforms (such as Salesforce.com or equivalent systems) and digital marketing/omnichannel technologies, with a track record of integrating these systems into broader enterprise architecture to provide unified customer and sales data management.
• Data & Analytics: Strong background in business intelligence, analytics, and digital data management, including experience with tools like Power BI, data warehousing, or AI/ML solutions, to drive customer and market insights and support data-driven sales and marketing strategies.
• Delivery & Operations: Demonstrated success in leading complex IT projects and programs – from planning through execution – using structured program/project management and agile methodologies. Experience in cross-functional business processes and product-centric delivery, ensuring high-quality, timely technology deployments in a global environment.
  
  Experience and knowlege: SFDC, AI

Preferred/Nice-to-Have Skills:

• Familiarity with Customer Data Management and life sciences data sources (e.g., experience working with healthcare provider databases such as Ultmarc data) is advantageous.
• Knowledge of web technologies, Robotic Process Automation (RPA), and emerging AI solutions in a commercial context.
• Exposure to advanced data science techniques and handling large-scale datasets to glean commercial insights is a plus.
• Experience with Microsoft Power Platform (Power Apps, Power Automate) and other productivity tools, as well as familiarity with software development lifecycles (SDLC, Agile) and enterprise architecture principles.
  
  Certifications: SFDC, AI, PMP, Scrum
   

Business Knowledge & Industry Experience:

• 8–10 years of progressive work experience in IT or digital roles (multinational company experience preferred), with a strong emphasis on supporting Sales, Marketing, or Commercial functions. Direct experience in the medical devices, healthcare, or life sciences industry is strongly preferred, as is an understanding of Japan’s market environment and customer engagement practices.
   

Language

• Japanese (fluent); English (business proficient)
   

Education

• Bachelor’s degree in business, technology, or a related field is strongly preferred, with a Master’s degree considered highly desirable.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

JPN Tokyo - Minato-ku

Additional Locations

Work Shift