Bilingual Senior Service Operations Process Specialist
Mississauga, Ontario, Canada · On-site
Senior
As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global le…
Skills: Bilingual English and French, Service Operations, Process Optimization, SAP, ServiceMax
Associate Territory Manager - Washington DC/Baltimore
Washington, District of Columbia, United States · Remote OK
$68k–$120k/yr
Entry level
We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination …
We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination …
Skills: Systems Architecture, Requirements Management, Design Control, System Integration, Verification and Validation
We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination …
We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination …
We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination …
Skills: Oral and Written Communication, Teambuilding, Independent Thinking, Decision Making, Machine Design
Account Executive, Dispensing - Los Angeles (Field)
Irvine, California, United States · Remote OK
$203k–$335k/yr
Mid level
We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination …
Skills: Medical Equipment Sales, Capital Sales, Pipeline Management, Solution Sales Process, Relationship Management
We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination …
Skills: Supplier Quality Management, Root Cause Analysis, CAPA, ISO 13485, GMP Auditing
We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination …
Skills: Design Controls, Risk Management, Process Validation, Root Cause Analysis, Measurement Systems Analysis
We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination …
Skills: Supplier Quality Management, Root Cause Analysis, CAPA, Quality Auditing, ISO 13485
We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination …
Skills: Shipment Planning, Customs Clearance, Export Documentation, Inventory Reconciliation, JDE
Franklin Lakes, New Jersey, United States · Remote Solely
$125k–$200k/yr
Mid level
We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination …
Skills: Medical Device Sales, Negotiation, Communication, Presentation Skills, Account Segmentation
Medical Device Field Service (Entry Level) Minneapolis MN
Glencoe, Maryland, United States · Remote OK
$27/hr–$43/hr
Entry level
As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global le…
We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination …
We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination …
We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination …
We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination …
Skills: Intercompany Accounting, ERP Systems, US GAAP, IFRS, SAP
As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global le…
We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination …
Argyroupoli, Macedonia and Thrace, Greece · On-site
$38k–$61k/yr
Mid level
We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination …
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Full-time
bachelor degree
Posted 15d ago
~40 hrs/week
Responsibilities
The role focuses on coordinating and standardizing service operations processes to optimize delivery and operational excellence across Canada. Key duties include managing CRM/ERP systems, overseeing service pricing, and driving continuous improvement initiatives to enhance customer experience.
Requirements
Candidates must be bilingual in English and French and possess a university or college degree. A minimum of 5 years of experience in instrument inventory management and service pricing optimization is required.
Full job description
As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.


We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.



Job Description
The BilingualSenior Service Operations Process Specialist is responsible for driving the coordination, standardization, and continuous improvement of Service Operations processes supporting the Advanced Diagnostics & Biosciences business across Canada. This role serves as a key operational leader and subject matter expert, partnering closely with Service Operations, Commercial teams, and global stakeholders to optimize service delivery, enhance process governance, and ensure operational excellence. The incumbent plays a critical role in aligning regional and global initiatives, improving business performance through process optimization, and delivering a seamless, high-quality customer experience.
Job Responsibilities:
Serve as the primary point of contact and subject matter expert for service operations processes.
Coordinate and support Service Operations activities to ensure alignment with business priorities, service level expectations, and operational standards.
Drive continuous improvement initiatives to enhance customer experience, operational efficiency, and commercial effectiveness.
Develop, implement, and maintain standardized service processes and SOPs to support consistency, onboarding, and scalability.
Manage the release, enhancement, and ongoing optimization of ServiceMax, SAP, and CRM systems, including user acceptance testing (UAT), documentation, and end-user communication.
Ensure timely and accurate execution of revenue-related activities, including billing, inventory counts, and installation revenue recognition.
Ensure data integrity and alignment of service agreement data between SAP and ServiceMax.
Serve as the Canadian lead for Service Plan Attach Metrics by monitoring performance, identifying improvement opportunities, and providing monthly reporting to the Canadian leadership team.
Manage service pricing for labour, travel, and spare parts.
Develop and maintain training materials; support onboarding and cross-training of Service Operations associates.
Support field service auditing processes to ensure compliance and accuracy.
Education and Experience required:
University Degree or College Diploma.
5+ years of experience in instrument inventory management and tracking, ensuring accurate visibility and availability of assets to support Field Service, Sales and Marketing teams in the successful and seamless execution of commercial opportunities.
Demonstrated experience managing and optimizing service pricing strategies for labor, travel, spare parts, and service-related offerings, including price analysis, maintenance, and implementation to support profitability and business objectives.
Proven ability to maintain data integrity, optimize inventory processes, and coordinate cross-functionally to drive operational efficiency and enhance customer responsiveness.
Knowledge and Skills required:
Bilingual fluency in English and French (read, speak, write) required to communicate with colleagues and customers.
Strong proficiency and knowledge of Microsoft Office applications (Word, PowerPoint, OneNote, Outlook). Advanced proficiency with Excel (pivot tables, VLOOKUP, SUMIF, etc.).
Experience working with ERP and CRM systems such as SAP, ServiceMax.
Must possess prior experience identifying inefficiencies in processes and proposing solutions to optimize them.
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
.
Primary Work Location
CAN Mississauga - Derry Road West
Additional Locations
Work Shift
Related keywords
Service OperationsAdvanced DiagnosticsBiosciencesSAPServiceMaxCRMSOPUATInventory ManagementPricing AnalysisRevenue RecognitionOperational ExcellenceBilingualFrenchEnglishMicrosoft Office
BD is the world's largest manufacturer and seller of medical equipment.
Industry
Medical Equipment Manufacturing
Company size
501-1,000 employees
Headquarters
纽约
LinkedIn followers
5,896
BD is one of the world's largest medical technology companies that produce and sell medical equipment, medical systems and reagents, dedicated to improving human health around the world.
BD focuses on improving drug treatment, improving the quality and speed of diagnosis of infectious diseases, and promoting the research and discovery of new drugs and vaccines.
BD has strong research and development capabilities to fight many of the world's most intractable diseases.
Founded in New York in 1897, the company is headquartered in Franklin Lake, New Jersey, USA and employs more than 25000 people in about 50 countries around the world.
The company's clients include medical institutions, life sciences research institutes, clinical laboratories, industrial units and the general public.
BD is the world's largest manufacturer and seller of medical equipment.
Industry
Medical Equipment Manufacturing
Company size
501-1,000 employees
Headquarters
纽约
LinkedIn followers
5,896
BD is one of the world's largest medical technology companies that produce and sell medical equipment, medical systems and reagents, dedicated to improving human health around the world.
BD focuses on improving drug treatment, improving the quality and speed of diagnosis of infectious diseases, and promoting the research and discovery of new drugs and vaccines.
BD has strong research and development capabilities to fight many of the world's most intractable diseases.
Founded in New York in 1897, the company is headquartered in Franklin Lake, New Jersey, USA and employs more than 25000 people in about 50 countries around the world.
The company's clients include medical institutions, life sciences research institutes, clinical laboratories, industrial units and the general public.