St. Paul, Minnesota, United States · Hybrid
$51k–$70k/yr
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues …
Skills: Customer service, Technical support, Phone communication, Documentation, Problem-solving
Skaneateles, New York, United States · On-site
$68k–$94k/yr
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues …
Skills: Occupational Health Nursing, Case Management, Health Surveillance, Ergonomics, Regulatory Compliance
Round Lake, Illinois, United States · On-site
$128k–$176k/yr
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues …
Skills: Project management, Automation engineering, Manufacturing equipment design, Mechanical CAD, SolidWorks
St. Paul, Minnesota, United States · Remote OK
$80k–$110k/yr
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues …
Skills: Business analytics, Salesforce.com, Power BI, Data visualization, Forecasting
Batesville, Indiana, United States · On-site
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues …
Skills: Plating operations, Machine setup, Machine operation, Surface preparation, Quality inspection
Marsa, South Eastern Region, Malta · On-site
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues …
Skills: Project management, Cross-functional leadership, Financial analysis, Risk management, Budgeting
Sydney, New South Wales, Australia · On-site
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues …
Skills: Quality Management System, Documentation Management, Training Management, Regulatory Compliance, CAPA
Skaneateles, New York, United States · Hybrid
$96k–$132k/yr
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues …
Skills: Secure Software Development Life-cycle, ASP.Net, C#, SQL Server, HTML
Cleveland, Mississippi, United States · On-site
$88k–$110k/yr
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues …
Skills: Manufacturing Management, Steam Sterilization, Budgeting and Forecasting, Staffing and Disciplinary Management, Operational Excellence
Bangalore, Karnataka, India · On-site
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues …
Skills: Software Testing, Test Automation, Verification & Validation, Javascript, Python
Pluvigner, Brittany, France · On-site
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues …
Skills: Technical maintenance, Medical device repair, Field service, Electronics, Electrotechnics
Bangalore, Karnataka, India · On-site
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues …
Skills: AI Testing, Automation Testing, C#, Healthcare Device Integration, HL7 Standards
Deerfield, Illinois, United States · On-site
$152k–$209k/yr
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues …
Skills: Mechanical Engineering, Pharmaceutical facility engineering, Utility systems, cGMP, Capital project management
Gurgaon, Haryana, India · On-site
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues …
Skills: Accounts Payable, Process Intelligence, Data Analytics, Performance Management, Process Mining
Alliston, Ontario, Canada · On-site
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues …
Skills: Manufacturing, Quality assurance, Assembly line operations, Visual inspection, GMP compliance
Round Lake, Illinois, United States · On-site
$96k–$132k/yr
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues …
Skills: Quality Management System, Change control, CAPA, Nonconformance records, Root cause analysis
São Paulo, São Paulo, Brazil · On-site
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues …
Skills: Government Affairs, Public Relations, Market Access, Legislative Analysis, Regulatory Affairs
Sydney, New South Wales, Australia · On-site
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues …
Skills: Mechanical fitting, Hydraulic systems, Pneumatic systems, Electric arc welding, MIG welding
Corpus Christi, Texas, United States · On-site
$80k–$110k/yr
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues …
Skills: Sales, Operating room sales, Relationship building, Account management, Clinical education
Bangalore, Karnataka, India · On-site
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues …
Skills: Test Automation, Software Verification & Validation, Javascript, Python, Selenium
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The Customer Service Specialist manages phone, email, and online interactions to resolve patient and healthcare team inquiries regarding respiratory health devices. They are responsible for troubleshooting, device assignment, warranty processing, and maintaining detailed patient records.
Candidates must have at least 3 years of progressive customer service experience, preferably in the healthcare field, and an associate degree or equivalent work experience. Proficiency in Microsoft Office and experience with billing systems like TIMS or JD Edwards is preferred.
This is where your work makes a difference.
At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.
Here, you will find more than just a job—you will find purpose and pride.
The Customer Service Representative for Hillrom Respiratory Health is responsible for phone, email, and online interactions with patients, caregivers, healthcare teams, sales, and several internal teams to answer and resolve a wide variety of inquiries during the transition from hospital to home, as well as the Home Care environment. The HCCS representative interrogates to determine cause of failure and appropriate course of action. They assign device directly to patient, authorize shipment, return of warranty related issues for all devices and accessories in the Home Respiratory Health portfolio. This includes troubleshooting device and accessory complaints from the patient or caregiver to attempt resolution over the phone. HCCS reps assign devices to patients and are the hub of communication for our patients’ internal needs within Provider and Customer Operations department of Respiratory Health.
Heavy emphasis in phone interaction and detailed documentation in patient permanent record
What You'll Do:
Establish rapid rapport with customers over the phone while maintaining a positive, professional, and empathetic demeanor
Serve as a primary point of contact for customers/patients, account executives, and cross‑functional teams including clinical, financial, reimbursement, operations, and service partners
Accurately assess customer needs and determine appropriate actions in accordance with Hillrom Respiratory Health guidelines
Provide front-line technical phone support for respiratory products and electronic devices, clearly explaining procedures and escalating trends to Quality and R&D as needed
Develop and maintain technical expertise in Respiratory Health devices, portal connectivity products, and ongoing support updates
Correctly identify order types and warranty eligibility to ensure accurate billing, partnering closely with internal billing teams
Utilize multiple systems, investigation techniques, and problem-solving skills to drive first-call resolution with speed and accuracy, while processing accounts, orders, shipping, rentals, returns, and complaints
Manage pre- and post-sales service scenarios using independent judgment, including rotating after-hours phone coverage with occasional evening and weekend support
Associate degree in business or related field, or equivalent work experience
3+ years of progressive experience in a customer service role; healthcare field desirable
Previous experience in the healthcare field, preferred
TIMS, JD Edwards or other third-party billing system experience preferred
Experience with Microsoft Office
Spanish-speaking skills a plus
Candidate must be able to sit/stand in front of computer and be on phone for extended periods of time
Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.
We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $51,200 - $70,400 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Know Your Rights: Workplace Discrimination is Illegal
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
For nearly a century, we have delivered on our commitment to saving and sustaining the lives of patients, working alongside clinicians and providers around the world. We believe every person — regardless of who they are or where they are from — deserves a chance to live a healthy life, free from illness and full of possibility. At the intersection of progress and purpose is where we are redefining what it means to be a global medtech leader. It is where we are relentlessly pursuing healthcare transformation, fueled by our compassion for patients and providers and the challenges they face. It is where bold ideas meet the promise for meaningful change in the world around us. We are there, at every step of the journey, to help clinicians deliver the best care possible.
Offices: 1 Baxter Pkwy, Deerfield, Illinois 60015, US · 25212 IL-120, Round Lake, IL 60073, US · Calle Fernando Aranguren 830, Zapopan, JAL 45145, MX
For nearly a century, we have delivered on our commitment to saving and sustaining the lives of patients, working alongside clinicians and providers around the world. We believe every person — regardless of who they are or where they are from — deserves a chance to live a healthy life, free from illness and full of possibility. At the intersection of progress and purpose is where we are redefining what it means to be a global medtech leader. It is where we are relentlessly pursuing healthcare transformation, fueled by our compassion for patients and providers and the challenges they face. It is where bold ideas meet the promise for meaningful change in the world around us. We are there, at every step of the journey, to help clinicians deliver the best care possible.
Offices: 1 Baxter Pkwy, Deerfield, Illinois 60015, US · 25212 IL-120, Round Lake, IL 60073, US · Calle Fernando Aranguren 830, Zapopan, JAL 45145, MX
