Eaton, Colorado, United States · Hybrid
At BaptistCare, we believe in creating communities where everyone can thrive. For more than 110 years, we have supported people across Australia through care, housing and community services grounded in compassion, dignit…
Skills: Enterprise Service Design, Operating Model Design, Process Harmonisation, Lean Methodology, Systems Thinking
City Of Bunbury, Western Australia, Australia · On-site
$31/hr–$34/hr
Casual opportunities available with flexible shifts to support your work–life balance Based in Margaret River with the chance to enjoy a beautiful regional lifestyle Join a caring team dedicated to helping residents live…
Skills: Person-Centred Care, Personal Care, Mobility Support, Infection Control, Team Collaboration
Eaton, Colorado, United States · Hybrid
Bring clarity to complexity. Strengthen care through consistency. We are seeking a Policy Harmonisation Specialist to play a critical national role in strengthening policy consistency, governance and assurance across our…
Skills: Policy Development, Governance, Regulatory Compliance, Stakeholder Engagement, Technical Writing
Kerang, Victoria, Australia · On-site
You know great service is about more than taking orders and clearing plates. It’s about creating moments people remember. At BaptistCare, mealtimes are the highlight of the day for many residents — and as part of our Fro…
Skills: Customer Service, Food Preparation, Food Safety, Hygiene Standards, Communication Skills
Eaton, Colorado, United States · Hybrid
Expression of Interest for Care Facilitators – Now Open! We are seeking expressions of interest from individuals interested in a career as a Care Facilitator with BaptistCare At Home. Due to continued growth, upcoming op…
Skills: Care Coordination, Service Planning, Case Management, Care Plan Development, Stakeholder Relationship Management
Dubbo Regional Council, New South Wales, Australia · On-site
$45/hr–$55/hr
Casual role based at our Kintyre Lodge Aged Care Home in Dubbo Offering flexible shifts Be part of a forward-thinking organisation that embraces innovative care models and practices, ensuring you are always at the forefr…
Skills: Clinical Leadership, Aged Care Quality Standards, Emergency Response, Time Management, Organisational Skills
Dubbo Regional Council, New South Wales, Australia · On-site
$31/hr–$34/hr
Offering Casual roles based at our Kintyre Lodge Aged Care Home in Dubbo Flexible shifts available: AM & PM | Weekdays & Weekends Make a genuine difference in the lives of residents by providing compassionate and respect…
Skills: Person-centered Care, Medication Assistance, Wound Dressing, Compassionate Care, Active Listening
Tasmania, Australia · On-site
Are you passionate about making a difference in the lives of older Australians? Do you enjoy helping people with everyday activities? Do you want to join a supportive and values-driven organisation? If you answered yes t…
Skills: Household Cleaning, Showering Assistance, Dressing Assistance, Food Preparation, Continence Support
Sydney, New South Wales, Australia · Hybrid
Estimator – Home Modifications 12-month maximum term contract Help make home safer, more accessible and more empowering for older Australians. At BaptistCare, we believe in discovering what’s possible in people’s lives a…
Skills: Cost Estimation, Residential Building, Home Modifications, Compliance, Interpreting Drawings
Bath and North East Somerset, England, United Kingdom · Hybrid
System Capability Specialist – Home Care 12‑Month max term | Part‑time, 3 days per week | At BaptistCare, we believe in discovering what’s possible in people’s lives and empowering them to live well. Our unique Well-Livi…
Skills: Systems Training, Workforce Management, Rostering, Scheduling Optimisation, Stakeholder Management
Wagga Wagga City Council, New South Wales, Australia · On-site
$32/hr–$34/hr
Care Worker – At Home Services Are you passionate about making a difference in the lives of older Australians? Do you enjoy helping people with everyday activities? Do you want to join a supportive and values-driven orga…
Skills: Household Cleaning, Showering Assistance, Dressing Assistance, Food Preparation, Continence Support
Eaton, Colorado, United States · On-site
At BaptistCare, we believe that every decision we make should strengthen the care, safety and outcomes of the people and communities we serve. As we continue to evolve as a unified national organisation, we are seeking a…
Skills: Risk Management, Governance Frameworks, Program Management, Stakeholder Management, Executive Influence
Bath and North East Somerset, England, United Kingdom · Hybrid
Workforce Analytics Specialist – Home Care 12‑Month max term | Full‑time | At BaptistCare, we believe in discovering what’s possible in people’s lives and empowering them to live well. Our unique Well-Living® approach to…
Skills: Data Analysis, Workforce Analytics, Scheduling Optimisation, Business Intelligence, Excel
Goulburn, New South Wales, Australia · On-site
$1k–$1k/wk
Cleaner Are you passionate about making a difference in the lives of older Australians? Do you enjoy cleaning and have commercial cleaning experience? This is a role with the opportunity to assist older Australians in a …
Skills: Commercial Cleaning, Household Cleaning, Communication, Resilience, Patience
Melbourne, Victoria, Australia · On-site
Chaplain 8 week coverage role at BaptistCare Brookview Community Residential Aged Care (Westmeadows) at 0.6 FTE in August – September 2026 Following this initial engagement, there is the opportunity of moving into a Casu…
Skills: Spiritual Care, Pastoral Care, Interpersonal Communication, Leadership, Volunteer Supervision
Forster, New South Wales, Australia · On-site
$26/hr–$28/hr
Catering • Casual positions available • "Make a Positive Impact in the Lives of Our Residents!" $26.51 - $28.62p/h + 12% Super + 25% Casual loading Your Role: BaptistCare Kularoo Centre is looking for Casual Catering sta…
Skills: Food Service, Hygiene Standards, Time Management, Attention To Detail, Kitchen Experience
The Council of the Municipality of Hunters Hill, New South Wales, Australia · On-site
Permanent Fulltime Position Monday to Friday split across the Hunter Hub’s 2 sites (Wallsend and Windale) Make a real difference by leading community-led, place-based initiatives that strengthen connection, empower local…
Skills: Leadership, Community Development, Relationship Building, Case Management, Program Implementation
Blue Mountains City Council, New South Wales, Australia · On-site
Join BaptistCare as a Care Assessment Coordinator • Permanent Part time 24 Hours fortnightly - 2 days a week • Beautiful Blue Mountains location • Live your values, love your work, and lead with purpose at BaptistCare Ar…
Skills: AN-ACC Coordination, Pre-admission Assessments, Clinical Documentation, Staff Leadership, Time Management
Sydney, New South Wales, Australia · On-site
$45/hr–$55/hr
Step into a leadership-focused RN position that values expertise, accountability and heart‑led care Use your experience to support residents and guide a team in a compassionate, values‑driven community Tues - Fri Night s…
Skills: Clinical Judgement, Team Leadership, Person-Centred Care, Aged Care Quality Standards, Patient Advocacy
Morisset, New South Wales, Australia · On-site
$32/hr–$34/hr
Care Worker – At Home Services Are you passionate about making a difference in the lives of older Australians? Do you enjoy helping people with everyday activities? Do you want to join a supportive and values-driven orga…
Skills: Household Cleaning, Showering Assistance, Dressing Assistance, Food Preparation, Continence Support
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Lead national enterprise service design and redesign initiatives to improve quality, safety, and organisational performance. Partner with senior leaders to implement scalable, person-centred service models and uplift organisational capability through coaching and frameworks.
Requires extensive experience leading large-scale service design and operational improvements within complex or regulated environments. A tertiary degree in service design, business, or health is required, with postgraduate certifications in Lean or Design Thinking being highly desirable.
At BaptistCare, we believe in creating communities where everyone can thrive. For more than 110 years, we have supported people across Australia through care, housing and community services grounded in compassion, dignity and respect.
As we continue to grow and evolve, we are looking for an Enterprise Service Design Lead to help shape the future of how we deliver care, improving experiences for the people we serve and the teams who support them.
Reporting to the General Manager, Service Development, Consumer & Community Engagement, the Service Design Lead provides national leadership in enterprise service design, including operating model design, process harmonisation and lean service improvement across a complex, multi-service organisation.
Working closely with senior leaders, you will lead the design and implementation of person centred, scalable service models that improve quality, safety, workforce experience and organisational performance.
You will play a critical role in translating strategy into practical, measurable outcomes , shaping how services are designed, delivered and continuously improved across BaptistCare. This role offers a rare opportunity to shape how care is designed and delivered at scale across one of Australia’s largest purpose led organisations.
This is a national role and can be worked from any our shared service offices across Sydney, Melbourne, Perth and Adelaide with a requirement to travel interstate as needed, so you will need a current Australian driver’s licence and the ability to travel.
This role sits within the Innovation and Quality Division, which partners across BaptistCare to strengthen systems, capability and performance through evidence informed design, governance, research, service development and consumer engagement.
At BaptistCare, we value our employees and foster a positive, inclusive work environment. We offer competitive salaries, tax-free salary packaging up to $18,550*, discounted gym memberships, and novated car leasing. Enjoy work-life balance with flexible arrangements and additional leave options. Benefit from our health and wellbeing initiatives, including free counselling, spiritual support, and nutrition advice. Advance your career with study assistance and access to learning and development programs and courses like LinkedIn Learning!
About You:
You are a confident, credible communicator who can hold the room, simplify complexity, and create momentum across diverse stakeholder groups while staying deeply practical and outcomes focused.
You are a strategic and hands-on leader with the ability to influence at scale and deliver meaningful transformation in complex environments.
You will also bring:
This is an opportunity to contribute to meaningful system wide change within an organisation dedicated to making a positive difference in the lives of individuals and communities.
If you are excited by the opportunity to design and embed improvements that are felt across communities, teams and services nationally, we would love to hear from you.
Apply now and help us create better care, together.
BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.
We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.
That’s what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.
Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. The closing date is subject to change without notice
Successful candidates will be subject to a variety of background checks including a national criminal history check, reference checks and, if applicable, WWCC, NDIS worker screening check and a pre-employment medical.
Recruitment agencies please note: This position is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies refrain from contacting any employees directly as all communications must go through the Talent Acquisition. Unsolicited candidate profiles or CVs from recruitment agencies will not be accepted. Thank you.
Inspired by Jesus to champion care for all.
BaptistCare is a purpose-led care organisation supporting people to live well through aged care, home care, housing and community services. For over 110 years, we’ve been enriching lives through communities of care across Australia. Today, more than 78,000 customers and 12,000 employees, supported by close to 2000 volunteers, are part of our communities of care. Learn more about working with BaptistCare at baptistcare.org.au
Offices: Level Two, 22 Brookhollow Avenue, Baulkham Hills, NSW 2153, AU
Inspired by Jesus to champion care for all.
BaptistCare is a purpose-led care organisation supporting people to live well through aged care, home care, housing and community services. For over 110 years, we’ve been enriching lives through communities of care across Australia. Today, more than 78,000 customers and 12,000 employees, supported by close to 2000 volunteers, are part of our communities of care. Learn more about working with BaptistCare at baptistcare.org.au
Offices: Level Two, 22 Brookhollow Avenue, Baulkham Hills, NSW 2153, AU
