Goodlettsville, Tennessee, United States · Remote OK
$17/hr–$21/hr
Job DetailsJob Location: GOODLETTSVILLE, TN 37072Salary Range: $17.00 - $21.93 HourlyCustomer Service Representative I (CSR1) – General Consideration Office Location: 304 Northcreek Blvd., Goodlettsville, TN 37072 …
Skills: Interpersonal Communication, Professionalism, Customer Service, Self-Management, Productivity
Goodlettsville, Tennessee, United States • Remote OK
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Handle inbound and outbound customer service calls related to client accounts while accurately documenting all interactions. Maintain quality standards and ensure compliance with company and client policies.
Candidates must be able to pass a federal background check and possess a high-speed internet connection with an ethernet cable. Ability to work 40 hours per week and commute to headquarters for onboarding is required.
Job DetailsJob Location: GOODLETTSVILLE, TN 37072Salary Range: $17.00 - $21.93 HourlyCustomer Service Representative I (CSR1) – General Consideration
Office Location: 304 Northcreek Blvd., Goodlettsville, TN 37072
Position Location: Remote (Applicants must live within 75 miles of Goodlettsville, TN.)
Compensation: Competitive hourly pay plus a Health & Welfare Benefit (where applicable). Current anticipated compensation is $21.93/hour ($17.00/hour base pay + $4.93/hour Health & Welfare Benefit). Final compensation will be confirmed when positions become available and may be higher.
This is a General Consideration posting. While we are not currently hiring for this position, we anticipate future opportunities and are accepting applications from qualified candidates who would like to be considered as openings become available.
If you're interested in joining an award-winning team that values respect, teamwork, and work-life balance, we'd love to hear from you.
Automated Collection Services, Inc. (ACSI) is committed to continuous improvement for the benefit of our clients, employees, and community. We foster a culture built on Fairness, Friendliness, Dignity, and Respect (FFDR) and strive to provide exceptional service while supporting the growth and success of our employees.
As opportunities become available, Customer Service Representatives will be responsible for:
Handling inbound and outbound customer service calls related to client accounts.
Accurately documenting all customer interactions.
Maintaining quality standards and ensuring data accuracy.
Tracking required account information and system documentation.
Following all company and client policies, procedures, and compliance requirements.
Why Consider ACSI?
Named one of The Tennessean's Top Workplaces every year from 2014–2026.
We believe in treating employees, customers, and partners with Fairness, Friendliness, Dignity, and Respect.
Our corporate headquarters has been newly remodeled and is conveniently located just outside Nashville.
Competitive hourly pay
Health & Welfare benefit
Remote work opportunity
Paid training
Medical, dental, and vision insurance
401(k) eligibility after 90 days
Health Savings Account (HSA)
Life, disability, accident, and critical illness insurance
11 paid holidays
Paid sick time (accrues from day one)
Unpaid time off (accrues from day one)
Paid vacation beginning after one year of employment
Benefits are subject to eligibility and company policy.
Interested in Future Opportunities?
Submit your application today to be considered for future Customer Service Representative openings. As hiring needs arise, qualified applicants from this talent pool may be contacted regarding available positions.
Ability to pass a federal background check and obtain federal clearance.
Ability to work 40 hours a week.
Ability to commute to ACSI Head Quarters to complete employment onboarding items and on a case-by case basis, if needed.
Strong interpersonal and communication abilities.
High integrity and professionalism with the ability to maintain a customer service demeanor in all situations.
Self-managed and focused to maintain high levels of productivity in a work-from-home environment.
Ability to follow all rules, guidelines, policies, and procedures in all situations.
Ability to read, write, and speak English fluently.
High speed internet connection with the ability to connect to your client assigned system utilizing a connection via ethernet cable
The Federal Communications Commission (FCC) set the standard for broadband internet at 25 Mbps for download speeds, and 3 Mbps for upload. To be considered “high speed” your download speed should be higher than the 25 Mbps standard, ranging anywhere from 100 to 1,000 Mbps
Home office with ZERO background noise and ZERO distractions
It should be noted that in the event there are attendance issues, compliance issues or internet issues, remote work may be suspended and work within the office may be required.
ACSI provides total recovery management services to the higher education, healthcare, government, and financial markets.
Since 1988, ACSI has served regional and national clients as debt collection specialists focused on four primary market verticals: higher education, healthcare, government, and the financial sectors. At ACSI, we stake our reputation on our people because ACSI is all about people: our own and our clients’. The other characteristics that define our company and our relationships with our clients — philosophy, principles, attitude, approach, performance, culture, and commitment — flow from our focus on people. ACSI has an “A+” Better Business Bureau rating. We were voted #6 in “Best Places to Work in Tennessee” in 2014. In 2013, we were recognized by Inc. 5000 as one of the fastest growing, privately held companies in the nation; we were also recognized by a national industry entity, insideARM, as one of the top 35 collection agencies in the nation for “best places to work” as voted by our employees in 2013. In Tennessee, we are ranked number 41 out of the top 100 businesses operating within the state. We are also active members and participants in local and nationwide professional affiliations, including the American Collectors Association (ACA) International. EEO/M/F/Vets/Disability/Sexual Orientation We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing. A criminal background check is conducted on all potential employees of ACSI.
Offices: 304 Northcreek Blvd, Goodlettsville, Tennessee 37072, US
View all jobs at Automated Collection Services, Inc.ACSI provides total recovery management services to the higher education, healthcare, government, and financial markets.
Since 1988, ACSI has served regional and national clients as debt collection specialists focused on four primary market verticals: higher education, healthcare, government, and the financial sectors. At ACSI, we stake our reputation on our people because ACSI is all about people: our own and our clients’. The other characteristics that define our company and our relationships with our clients — philosophy, principles, attitude, approach, performance, culture, and commitment — flow from our focus on people. ACSI has an “A+” Better Business Bureau rating. We were voted #6 in “Best Places to Work in Tennessee” in 2014. In 2013, we were recognized by Inc. 5000 as one of the fastest growing, privately held companies in the nation; we were also recognized by a national industry entity, insideARM, as one of the top 35 collection agencies in the nation for “best places to work” as voted by our employees in 2013. In Tennessee, we are ranked number 41 out of the top 100 businesses operating within the state. We are also active members and participants in local and nationwide professional affiliations, including the American Collectors Association (ACA) International. EEO/M/F/Vets/Disability/Sexual Orientation We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing. A criminal background check is conducted on all potential employees of ACSI.
Offices: 304 Northcreek Blvd, Goodlettsville, Tennessee 37072, US
View all jobs at Automated Collection Services, Inc.