Sydney, New South Wales, Australia · Hybrid
Company Description Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressiv…
Skills: People & Culture Leadership, Strategic Business Partnership, Executive Coaching, Organisational Transformation, Workforce Planning
Melbourne, Victoria, Australia · Hybrid
Company Description Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressiv…
Skills: People & Culture Leadership, Strategic Business Partnership, Executive Coaching, Organisational Transformation, Workforce Planning
Melbourne, Victoria, Australia · Hybrid
Company Description Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressiv…
Skills: Dispute Resolution, Complaint Handling, General Insurance, Alternative Dispute Resolution, Investigation
Melbourne, Victoria, Australia · Hybrid
Company Description Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressiv…
Skills: Dispute Resolution, Complaint Handling, General Insurance, Investigation, Plain English Writing
Sydney, New South Wales, Australia · Hybrid
Company Description Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressiv…
Skills: Dispute Resolution, Complaint Handling, Investigation, Plain English Writing, Negotiation
Melbourne, Victoria, Australia · Hybrid
Company Description Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressiv…
Skills: Dispute Resolution, Complaint Handling, General Insurance, Investigation, Plain English Writing
Sydney, New South Wales, Australia · Hybrid
Company Description Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressiv…
Skills: Security Architecture, Enterprise Architecture, Digital Transformation, Solution Design, Cloud Platforms
Melbourne, Victoria, Australia · Hybrid
Company Description Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressiv…
Skills: Security Architecture, Enterprise Architecture, Digital Transformation, Solution Design, Cloud Platforms
Sydney, New South Wales, Australia · Hybrid
Company Description Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressiv…
Skills: Application Security, DevSecOps, Threat Modelling, Secure SDLC, Penetration Testing
Melbourne, Victoria, Australia · Hybrid
Company Description Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressiv…
Skills: Application Security, DevSecOps, Threat Modelling, Secure SDLC, Penetration Testing
Sydney, New South Wales, Australia · Hybrid
Company Description Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressiv…
Skills: Cyber Risk Management, Solution Architecture, Governance Frameworks, Threat Evaluation, Compliance Mapping
Melbourne, Victoria, Australia · Hybrid
Company Description Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressiv…
Skills: Cyber Risk Management, Technology Governance, Solution Architecture, Threat Evaluation, Compliance Frameworks
Sydney, New South Wales, Australia · Hybrid
Company Description Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressiv…
Skills: IAM Solution Design, CIAM, Microsoft Entra ID, Azure AD B2C, OAuth2
Melbourne, Victoria, Australia · Hybrid
Company Description Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressiv…
Skills: Identity And Access Management, CIAM, Microsoft Entra ID, Azure AD B2C, OAuth2
Sydney, New South Wales, Australia • Hybrid
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The role involves partnering with executives to shape business strategy through a people and workforce lens, influencing critical business decisions. Additionally, it includes leading organisational design and transformation initiatives to support strategic priorities.
Candidates should have significant experience in partnering with executives in large-scale operational environments and a proven track record in influencing senior leaders on complex workforce challenges. Strong commercial acumen, expertise in employee relations, and experience in organisational transformation are essential.
Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.
At AFCA, we're looking for an exceptional People & Culture leader to partner with Executives and senior leaders across our Customer Experience & Operations portfolio.
Reporting to the Head of People Partnering & Operations, you will operate at the intersection of strategy, people and business performance, helping shape organisational direction through workforce strategy, executive influence and transformational change.
You'll be a trusted advisor, strategic thought partner and workforce leader, bringing commercial insight, sound judgement and an independent point of view to some of AFCA's most important business decisions. You'll challenge thinking, influence outcomes and help leaders navigate complexity while building the workforce capability needed for long-term success.
Success in this role will require equal confidence navigating business strategy, workforce transformation, organisational risk and leadership effectiveness.
You're a highly credible and commercially minded People & Culture leader who thrives in complex environments and enjoys influencing senior decision-makers.
You're a highly credible and commercially minded People & Culture leader who thrives in complex environments and enjoys influencing senior decision-makers.
This is an opportunity to play a pivotal role in shaping the future of AFCA.
You'll partner with senior decision-makers, influence organisational strategy, lead meaningful transformation and help build the workforce and leadership capability required to deliver better outcomes for customers, our people and the organisation.
If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.
We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at .
We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.
The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.
We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.
The Australian Financial Complaints Authority (AFCA) is the one-stop-shop for consumers and small businesses with a complaint about banking, credit, insurance, superannuation, investments and advice. We provide fair, independent and effective solutions for financial disputes. Established in 2018, AFCA is Australia’s only ombudsman service for the financial services sector. We work with consumers, small businesses, industry, regulators and Government, to raise standards and reduce financial disputes through innovative solutions, education and communication. We deliver to the Australian community services that are easy to use, free for complainants, efficient, timely and impartial. AFCA’s diverse workforce is made up of more than 1600 team members from across Victoria and New South Wales, with expertise in dispute resolution, finance, insurance and superannuation. Our people are driven by our values to be fair and independent, transparent and accountable, honest and respectful and proactive and customer focused. We’re passionate about fairness and delivering a trusted and ethical service and excellent customer experience . Our culture and workplace reflects the diversity of those we serve. We share a vision to be a world class ombudsman service: raising standards and minimising disputes; meeting diverse community needs, and trusted by all. AFCA considers complaints that previously would have been handled by the Financial Ombudsman Service, the Credit Investments Ombudsman and the Superannuation Complaints Tribunal. Follow us for latest news, updates and to find out more about the work we do.
Offices: GPO Box 3, Melbourne, Victoria 3001, AU
We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.
The Australian Financial Complaints Authority (AFCA) is the one-stop-shop for consumers and small businesses with a complaint about banking, credit, insurance, superannuation, investments and advice. We provide fair, independent and effective solutions for financial disputes. Established in 2018, AFCA is Australia’s only ombudsman service for the financial services sector. We work with consumers, small businesses, industry, regulators and Government, to raise standards and reduce financial disputes through innovative solutions, education and communication. We deliver to the Australian community services that are easy to use, free for complainants, efficient, timely and impartial. AFCA’s diverse workforce is made up of more than 1600 team members from across Victoria and New South Wales, with expertise in dispute resolution, finance, insurance and superannuation. Our people are driven by our values to be fair and independent, transparent and accountable, honest and respectful and proactive and customer focused. We’re passionate about fairness and delivering a trusted and ethical service and excellent customer experience . Our culture and workplace reflects the diversity of those we serve. We share a vision to be a world class ombudsman service: raising standards and minimising disputes; meeting diverse community needs, and trusted by all. AFCA considers complaints that previously would have been handled by the Financial Ombudsman Service, the Credit Investments Ombudsman and the Superannuation Complaints Tribunal. Follow us for latest news, updates and to find out more about the work we do.
Offices: GPO Box 3, Melbourne, Victoria 3001, AU
