Morley, Western Australia, Australia · On-site
Who is Audika? Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 26,000 staff in more than 30 co…
Skills: Customer Service, Clinic Coordination, Appointment Management, Hearing Device Support, Inventory Management
Seabrook, Nova Scotia, Canada · On-site
About HearingLife Canada HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness …
Skills: Customer Service, Organizational Skills, Microsoft Excel, Appointment Scheduling, Administrative Support
gmina Kołbaskowo, West Pomeranian Voivodeship, Poland · On-site
Pracując w DGS Diagnostics, każdego dnia będziesz mieć możliwość zdobywania nowych umiejętności i kompetencji. Nasz zespół stale się rozwija, dlatego poszukujemy osoby o technicznym zacięciu, która czerpie przyjemność z …
Skills: Electronics Repair, Calibration, Electronic Circuit Diagnosis, English Communication, Problem Solving
Lublin, Lublin Voivodeship, Poland · Hybrid
When you join the Demant family, you become part of a world-leading hearing healthcare group with more than 500 million people worldwide who could benefit from our solutions. We develop, manufacture, and sell market-lead…
Skills: IT Infrastructure Management, IT Service Management, Service Desk Operations, Leadership, Stakeholder Management
Australia · On-site
Join the best clinical graduate program for graduate audiologists which is a seamless pathway to get your QP with guidance along the way. Our team of clinical experts and trained supervisors will help set you up for succ…
Skills: Hearing Assessments, Hearing Aid Prescription, Hearing Aid Fitting, Rehabilitative Audiology, Patient Counselling
Szczecin, West Pomeranian Voivodeship, Poland · Hybrid
If you want to: Shape the global finance data landscape in an international medtech company Work on largescale ERP, EPM and BI transformation projects that automate and standardize financial reporting worldwide Build mod…
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gmina Kołbaskowo, West Pomeranian Voivodeship, Poland · On-site
Jeśli fascynują Cię elektronika i mechanika, a do tego chcesz pracować w branży medycznej, to może być idealny krok w Twojej karierze. W DGS Diagnostics stawiamy na rozwój, dlatego stale inwestujemy w nowoczesne narzędzi…
Skills: Electronics, Acoustics, Measurement Tools, Production Processes, English Communication
Bolesławiec, Lower Silesian Voivodeship, Poland · On-site
Czy wiesz, że w Polsce już ponad 6 mln osób ma problemy ze słuchem? Według Światowej Organizacji Zdrowia do 2050 roku co czwarta osoba będzie żyć z pewnym ubytkiem słuchu. Eksperci Audika każdego dnia pomagają osobom z n…
Skills: Sales, Customer Service, Empathy, Communication, Relationship Building
gmina Dobra (Szczecińska), West Pomeranian Voivodeship, Poland · On-site
Pracujesz z nami otrzymasz: Pomoc we wdrożeniu w nowe obowiązki oraz szkolenia, Wsparcie w zdobywaniu doświadczenia w obszarze zarządzania, Rozwój kompetencji miękkich Jakie zadanie czekają na Ciebie? Wprowadzanie nowoza…
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Liverpool, England, United Kingdom · Hybrid
Hearing Aid Audiologist - Liverpool We are one of the UK’s leading expert providers of private hearing healthcare, providing life changing hearing healthcare. We are looking for a Hearing Aid Audiologist (HCPC Qualified)…
Skills: Hearing Assessments, Audiometry, Sales, Customer Care, Patient Record Management
Smørumnedre, Capital Region of Denmark, Denmark · On-site
Would you like to contribute to meaningful technology that improves people’s quality of life—while studying? Then this could be the perfect opportunity for you. We are currently looking for a Student Assistant to join ou…
Skills: Electroacoustics, Signal Processing, Measurement Techniques, MATLAB, Soldering
Szczecin, West Pomeranian Voivodeship, Poland · Hybrid
Paid Internship for Students Start your career with Demant Business Services! Internships in our organization will provide you with the opportunity to gain your first professional experience in an international organizat…
Skills: C#, .NET, Software Development, API, Web Applications
Smørumnedre, Capital Region of Denmark, Denmark · On-site
Calling all audiology students! Are you interested in a student position with Demant, a world leader in audiology? Does the combination of clinical work and research, within a commercial environment, appeal to you? Are y…
Skills: Hearing Assessments, Hearing Aid Fittings, Literature Reviews, Clinical Research, Technical Measurements
Kuala Lumpur, Malaysia · Hybrid
About The Role: We’re looking for a Senior ServiceNow Developer who will help take ownership & develop our ‘Connect’ (ServiceNow) platform in Demant – and help us push the boundaries of it. You’ll play a key role in desi…
Skills: ServiceNow Development, CMDB, CSDM, ITOM, Discovery & Service Mapping
Kuala Lumpur, Malaysia · Hybrid
About the Role: This role is responsible for providing leadership and governance across line management and departmental operations. The IT Manager drives employee engagement, optimises resource allocation, and fosters s…
Skills: Line Management, Stakeholder Management, Application Support, IT Service Delivery, Resource Allocation
Kuala Lumpur, Malaysia · Hybrid
Overview: We are looking for a Microsoft Dynamics CRM Developer (Mid–Senior level) to join our growing team in Demant Technology & Innovation Centre, Malaysia. You will be responsible for developing, enhancing, and maint…
Skills: Microsoft Dynamics CRM, D365 CE, C#, .NET, Plugins
Lębork, Pomeranian Voivodeship, Poland · On-site
Czy wiesz, że w Polsce już ponad 6 mln osób ma problemy ze słuchem? Według Światowej Organizacji Zdrowia do 2050 roku co czwarta osoba będzie żyć z pewnym ubytkiem słuchu. Eksperci Audika każdego dnia pomagają osobom z n…
Skills: Customer Service, Sales, Telephone Communication, Calendar Management, Administrative Tasks
Lucerne, Lucerne, Switzerland · On-site
Audika - der Experte für gutes Hören - ist mit über 100 Hörcenter und mehr als 280 Mitarbeitenden in der Schweiz einer der führenden Anbieter von Hörberatungen und Hörsystemlösungen. Audika gehört zur Demant, der weltwei…
Skills: Hearing Aid Fitting, Customer Consulting, Sales Orientation, Customer Acquisition, Noah Software
Smørumnedre, Capital Region of Denmark, Denmark · On-site
At Demant, DSP is at the heart of every listening experience we create. We’re looking for a DSP Engineer to join R&D Audiological Solutions and help develop audiological algorithms and hearing instrument features that ma…
Skills: DSP Principles, Algorithm Development, Python, MATLAB, C
Coquitlam, British Columbia, Canada · On-site
About HearingLife Canada HearingLife Canada, and National Affiliated Providers, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness…
Skills: Audiological Assessments, Hearing Instrument Evaluations, Hearing Instrument Fittings, Cerumen Management, Aural Rehabilitation
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Oversee daily clinic operations including client greeting, appointment scheduling, and basic hearing device maintenance. Collaborate with clinicians to implement tailored sales strategies and manage administrative tasks like invoicing and inventory.
Requires previous administration or customer service experience in retail, pharmacy, allied health, or hearing care. Strong interpersonal skills and empathy are essential, with a preference for experience working with older demographics.
Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 26,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.
In Australia, Audika has over 220 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.
We are looking for a passionate customer service individuals, who love to help people, to join Audika Morley as Clinic Coordinator on a permanent full-time basis (Monday - Friday, 9:00 am - 5:00 pm)! If you are interested in helping our clients improve their hearing and quality of life, keep on reading! This is the role for you.
Clinic Coordinator role is a pivotal role in each clinic that contributes to clinic performance and enhances our customers’ experience. We are looking for a compassionate, process oriented and purpose-driven individual whose outstanding organisational and customer service skills will help more people get access to better hearing.
You will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all our clients. You will learn about all our products, services, our competitive advantages, and government funding programs. With all these knowledge, skills, and tools you will expertly apply tailored client-specific sales strategies ensuring they get best possible solutions.
Oversee daily clinic operations: maintain a tidy, welcoming environment, greet clients, and deliver an exceptional experience.
Manage client appointments via phone, email, and the booking system, confidently navigating multiple systems and applications.
Provide basic hearing-device support, including cleaning, battery replacement, and Bluetooth pairing (training provided).
Contribute to community engagement, including site visits, promotional activities, and expos.
Maintain inventory and ordering of hearing devices; process invoices and POS transactions; verify client eligibility (HSP, DVA, private health insurance).
Engage clients with empathy and warmth, responding promptly to enquiries and offering proactive support.
Work effectively in a small team; independently manage the front desk while supporting customers, clinicians, hearing technicians, and other internal stakeholders.
Full-Time role in an established global organisation
Performance incentives
Supportive hearing care team
Professional development through clear career path and professional training
MyRewards program – a program that offers discounts to more than 300 retailers and services across Australia
Online Wellbeing centre – a platform offering activities, workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life
Employee Assistance Program
Birthday and Christmas gifts
Previous administration and/or customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health
Experience working with an older demographic, preferred
Strong interpersonal communication skills and empathy for clients to support their hearing journey
Strong computer skills are an advantage, but not essential - we welcome applicants willing to learn
Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.
We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products.
We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.
Our recruitment process is designed to help you get to know us - and for us to learn more about you.
It includes four key steps:
We aim to make the process as engaging and transparent as possible. We provide timely updates during the recruitment process and encourage you to reach out to the Talent Acquisition partner for any updates or questions, successful or not.
#LI-ON #LI-KYIK#audika_Australia
500 million people worldwide suffer from hearing loss, and it is therefore the third most common health problem. It is Audika’s vision to help more people hear better, and we have made it our purpose to deliver life-changing hearing care. We believe that hearing loss leads to a decreased quality of life. Therefore, we are not only in the business of hearing aids, but we're also in the business of changing lives. These ambitions are what the hearing care experts at Audika work for every day. Audika Group is the hearing care division of Demant and has its headquarters in Denmark. We are one of world’s leading hearing care retailers, with more than 2,500 clinics across 24 markets. Audika is a global company with strong brands such as: HearingLife, Hidden Hearing, and Acustica Medica.
Offices: Kongebakken 9, Smørum, Hovedstaden 2765, DK · 231, Rue des Cabœufs, Gennevilliers, Île-de-France 92230, FR · Thonissenlaan 9, Hasselt, Flandern 3500, BE · Avenida Venezuela 27, Rio de Janeiro, 20081-311, BR · 1 St Clair Ave W, Toronto, Ontario M4V, CA
500 million people worldwide suffer from hearing loss, and it is therefore the third most common health problem. It is Audika’s vision to help more people hear better, and we have made it our purpose to deliver life-changing hearing care. We believe that hearing loss leads to a decreased quality of life. Therefore, we are not only in the business of hearing aids, but we're also in the business of changing lives. These ambitions are what the hearing care experts at Audika work for every day. Audika Group is the hearing care division of Demant and has its headquarters in Denmark. We are one of world’s leading hearing care retailers, with more than 2,500 clinics across 24 markets. Audika is a global company with strong brands such as: HearingLife, Hidden Hearing, and Acustica Medica.
Offices: Kongebakken 9, Smørum, Hovedstaden 2765, DK · 231, Rue des Cabœufs, Gennevilliers, Île-de-France 92230, FR · Thonissenlaan 9, Hasselt, Flandern 3500, BE · Avenida Venezuela 27, Rio de Janeiro, 20081-311, BR · 1 St Clair Ave W, Toronto, Ontario M4V, CA
