West Des Moines, Iowa, United States · On-site
We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find…
Skills: Customer Service, Annuities Knowledge, Multi-tasking, Verbal Communication, Written Communication
Greenwich, Connecticut, United States · On-site
$101k–$151k/yr
We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find…
Skills: SEC Reporting, US GAAP, Technical Accounting, Financial Statement Preparation, Consolidations
West Des Moines, Iowa, United States · On-site
We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find…
Skills: SOX Compliance, Internal Audit, Internal Controls Over Financial Reporting, Risk Assessment, Control Testing
West Des Moines, Iowa, United States · On-site
We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find…
Skills: Sales, Communication, Microsoft Office, Annuity Sales, Customer Service
West Des Moines, Iowa, United States · On-site
We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find…
Skills: Node.js, React.js, AWS, JavaScript, API Design
Conshohocken, Pennsylvania, United States · On-site
$56k–$84k/yr
We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find…
Skills: Annuity Sales, Relationship Management, Consultative Selling, Territory Management, Financial Services Sales
West Des Moines, Iowa, United States · On-site
We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find…
Skills: Automation Analysis, Order Entry Platforms, SQL, Visual Basic, Project Management
West Des Moines, Iowa, United States · On-site
We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find…
Skills: Tableau, Power BI, SQL, Data Modeling, Data Wrangling
West Des Moines, Iowa, United States · On-site
We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find…
Skills: Financial Services Sales, Annuity Product Knowledge, Customer Experience, CRM Systems, Microsoft Office
West Des Moines, Iowa, United States · On-site
We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find…
Skills: Operations Leadership, Process Improvement, Document Management, Workflow Platforms, Automation
West Des Moines, Iowa, United States · On-site
We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find…
Skills: Financial Planning & Analysis, Financial Modeling, Asset Liability Management, Investment Income Forecasting, Quantitative Analysis
West Des Moines, Iowa, United States · On-site
We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find…
Skills: Financial Planning & Analysis, Statutory Reporting, Legal Entity Forecasting, Capital Planning, Tax Forecasting
West Des Moines, Iowa, United States · On-site
We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find…
Skills: Financial Planning & Analysis, Investment Modeling, Asset-Liability Management, Financial Forecasting, Quantitative Analysis
Greenwich, Connecticut, United States · On-site
We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find…
Skills: Financial Modeling, Actuarial Analysis, M&A Execution, Reinsurance, Due Diligence
West Des Moines, Iowa, United States · On-site
We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find…
Skills: Business Systems Analysis, Agile Framework, Requirements Elicitation, Business Process Modeling, User Stories
West Des Moines, Iowa, United States · On-site
We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find…
Skills: Business Analysis, Product Analysis, SaaS, Financial Technology, Requirement Gathering
West Des Moines, Iowa, United States · On-site
We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find…
Skills: Financial Planning & Analysis, Statutory Reporting, Legal Entity Forecasting, Capital Planning, Tax Forecasting
West Des Moines, Iowa, United States · On-site
We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find…
Skills: Derivative Accounting, Hedge Accounting, GAAP, Bermuda Statutory Reporting, US Statutory Reporting
West Des Moines, Iowa, United States · On-site
We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find…
Skills: Derivative Trade Support, Data Management, Investment Accounting, Legal Compliance, Trade Lifecycle Management
West Des Moines, Iowa, United States · On-site
We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find…
Skills: Actuarial Model Production, GAAP Financial Reporting, Statutory Financial Reporting, Governance & Controls, SOX Compliance
West Des Moines, Iowa, United States • On-site
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Act as the first point of contact for clients and financial professionals by handling 45-55 inbound calls daily. Process policy transactions and educate customers on product changes, tax consequences, and state regulations.
Requires at least one year of customer service experience and the ability to navigate multiple administrative systems. Candidates must be able to learn complex product information quickly and handle high call volumes effectively.
We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations.
Accountabilities:
Receives and processes requests from agents, policy owners, and third parties via incoming calls.
Educates customers on Athene products and answer questions related to the company’s products such as product changes, tax consequences, state regulations, claims, etc.
Provides information regarding individual policies including beneficiary information, explanation of values, terms and conditions.
Ensures and documents the appropriate response to each question, which can range from the simple to moderately complex.
Processes a variety of transactions include address changes, beneficiary changes, partial withdrawals, replacements, ownership changes, etc.
Formulates correspondence with customers through various communication channels and takes initiative to be a solution seeker.
Qualifications and Experience:
1+ years of customer service experience required; knowledge of annuities a bonus, but not required.
Ability to multi-task and navigate multiple administrative systems required.
Effective verbal and written communications, with shown success explaining concepts and processes to a diverse customer base.
Demonstrated success researching and effectively applying available knowledge and product resources in various situations and respond to change in a positive manner.
Ability to learn and retain a large amount of detailed information within a short period of time.
Ability to optimally handle heavy call volumes and meet attendance and punctuality standards.
Ability to understand and explain simple to sophisticated tax calculations and regulations related to annuity products, contracts, and disbursements.
Drive. Discipline. Confidence. Focus. Commitment. Learn more about working at Athene.
Athene is a Military Friendly Employer! Learn more about how we support our Veterans.
Athene is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.
Athene is a leading retirement services company with operations in the United States, Bermuda, Canada, and Japan. Athene is focused on providing financial security by offering an attractive suite of retirement income and savings products to individuals and by serving as a solutions provider to corporations. Through its subsidiaries, Athene offers: • Retail fixed, fixed indexed and registered index-linked annuities • Fixed annuity reinsurance for third-party providers • Institutional products, such as funding agreements and pension group annuity solutions Let’s work together to make retirement remarkable. View our employment opportunities at Athene.com/careers. Learn how to become an Athene financial professional at athene.com/contact. -- https://www.athene.com/social -- Athene’s principal subsidiaries include Athene Annuity & Life Assurance Company, a Delaware-domiciled insurance company, Athene Annuity and Life Company, an Iowa-domiciled insurance company issuing annuities in 49 states (excluding NY) and D.C., Athene Annuity & Life Assurance Company of New York, a New York-domiciled insurance company and issuing annuities in New York, and Athene Life Re Ltd., a Bermuda-domiciled reinsurer. This material should not be interpreted as a recommendation by Athene Annuity and Life Company, Athene Annuity & Life Assurance Company of New York or Athene Securities, LLC. -- This page represents companies owned by Athene Holding Ltd. (West Des Moines, Iowa) using the Athene name including Athene Annuity & Life Assurance Company (West Des Moines, IA), Athene Annuity and Life Company (West Des Moines, IA), Athene Annuity & Life Assurance Company of New York (Pearl River, NY), Athene Securities, LLC (West Des Moines, IA) and Athene Life Re Ltd. (Hamilton, Bermuda). ©2022 Athene. All rights reserved.
Offices: 7700 Mills Civic Pkwy, West Des Moines, IA 50266, US
Athene is a leading retirement services company with operations in the United States, Bermuda, Canada, and Japan. Athene is focused on providing financial security by offering an attractive suite of retirement income and savings products to individuals and by serving as a solutions provider to corporations. Through its subsidiaries, Athene offers: • Retail fixed, fixed indexed and registered index-linked annuities • Fixed annuity reinsurance for third-party providers • Institutional products, such as funding agreements and pension group annuity solutions Let’s work together to make retirement remarkable. View our employment opportunities at Athene.com/careers. Learn how to become an Athene financial professional at athene.com/contact. -- https://www.athene.com/social -- Athene’s principal subsidiaries include Athene Annuity & Life Assurance Company, a Delaware-domiciled insurance company, Athene Annuity and Life Company, an Iowa-domiciled insurance company issuing annuities in 49 states (excluding NY) and D.C., Athene Annuity & Life Assurance Company of New York, a New York-domiciled insurance company and issuing annuities in New York, and Athene Life Re Ltd., a Bermuda-domiciled reinsurer. This material should not be interpreted as a recommendation by Athene Annuity and Life Company, Athene Annuity & Life Assurance Company of New York or Athene Securities, LLC. -- This page represents companies owned by Athene Holding Ltd. (West Des Moines, Iowa) using the Athene name including Athene Annuity & Life Assurance Company (West Des Moines, IA), Athene Annuity and Life Company (West Des Moines, IA), Athene Annuity & Life Assurance Company of New York (Pearl River, NY), Athene Securities, LLC (West Des Moines, IA) and Athene Life Re Ltd. (Hamilton, Bermuda). ©2022 Athene. All rights reserved.
Offices: 7700 Mills Civic Pkwy, West Des Moines, IA 50266, US
