Bethlehem, Pennsylvania, United States · Hybrid
$100k–$130k/yr
A Day in the Life of the Senior Manager, Human Resources: The Senior Manager, Human Resources is a key partner collaborating with leaders on matters of performance, conflict, conduct, and discipline. The Senior Manager, …
Skills: Employee relations, Performance management, Workplace investigations, Conflict resolution, Employment law
Chicago, Illinois, United States · Hybrid
$85k–$100k/yr
A Day in the Life of the Human Resources Manager: The Human Resources Manager is a key partner collaborating with leaders on matters of performance, conflict, conduct, and disciple. The HR Manager works to maintain posit…
Skills: Employee relations, Performance management, Workplace investigations, Conflict resolution, Employment law
Concord, California, United States · On-site
$18/hr–$28/hr
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber in…
Skills: Sales, Customer service, Communication, Interpersonal skills, Problem solving
Port Orchard, Washington, United States · On-site
$17/hr–$26/hr
A Day in the Life of the Retail Sales Representative I, II, and III: Sell target products and packages and effectively communicate system prices, channels, services and packages to customers and potential customers Demon…
Skills: Sales, Customer service, Communication, Interpersonal skills, Problem solving
Port Angeles, Washington, United States · On-site
$20/hr–$30/hr
A Day in the Life of the Broadband Technician I, II or III: Performs residential installs and disconnects* (data, video, phone) on customer premises according to organizational standards and specs Provide a positive cust…
Skills: Customer service, Communication, Problem solving, Time management, Teamwork
Holtsville, New York, United States · On-site
$39k–$89k/yr
A Day in the Life of the Direct Sales Representative- Universal:Earn Up to $89,000+ with the Potential to Exceed Six Figures! ***Door-to-Door residential outside sales*** Take control of your income in a role where your …
Skills: Direct sales, Prospecting, Lead qualification, Telecommunications sales, Technical demonstrations
New York, New York, United States · On-site
$24/hr–$30/hr
A Day in the Life of the Broadband Technician II:Perform Residential install, service/repair, and disconnects* (data, video, phone) on customer premises according to organizational standards and specsProvide a positive c…
Skills: Broadband installation, Service and repair, RF signal testing, Customer service, Communication
Texas, United States · Remote OK
$135k–$180k/yr
A Day in the Life of the Director, Process Improvement and Operational Excellence: The Director, Process Improvement and Operational Excellence leads consumer focused process improvement initiatives to drive operational …
Skills: Process improvement, Operational excellence, Lean methodologies, Six Sigma, Telecommunications operations
Rocklin, California, United States · On-site
$18/hr–$26/hr
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber in…
Skills: Sales, Customer service, Communication, Interpersonal skills, Problem solving
Texas, United States · Remote OK
$135k–$180k/yr
A Day in the Life of the Director, Performance Assurance: The Director of Performance Assurance leads the governance and reporting of residential sales performance across the organization, ensuring consistent measurement…
Skills: Sales operations, Revenue operations, Commercial analytics, Business intelligence, Performance management
Port Angeles, Washington, United States · On-site
$20/hr–$30/hr
A Day in the Life of the Broadband Technician I, II or III: Performs residential installs and disconnects* (data, video, phone) on customer premises according to organizational standards and specs Provide a positive cust…
Skills: Customer service, Communication, Problem solving, Time management, Teamwork
Port Orchard, Washington, United States · On-site
$20/hr–$30/hr
A Day in the Life of the Broadband Technician I, II or III: Performs residential installs and disconnects* (data, video, phone) on customer premises according to organizational standards and specs Provide a positive cust…
Skills: Customer service, Communication, Problem solving, Time management, Teamwork
Odessa, Texas, United States · On-site
$17/hr–$29/hr
A Day in the Life of the Broadband Technician I: Performs residential installs and disconnects* (data, video, phone) on customer premises according to organizational standards and specs Provide a positive customer experi…
Skills: Customer service, Communication, Problem solving, Time management, Teamwork
New Jersey, United States · Remote OK
$150k–$240k/yr
A Day in the Life of the Senior Director, Sales Effectiveness: The Sr. Director of Sales Effectiveness is responsible for accelerating sales productivity, improving sales performance, and driving revenue growth through b…
Skills: Sales effectiveness, Sales enablement, Sales training, Revenue operations, Pipeline management
Havertown, Pennsylvania, United States · On-site
A Day in the Life of the Direct Sales Representative- Residential-$2500 Sign On Bonus: Earn Up to $95,000 + with the Potential to Exceed Six Figures! ***Door-to-Door residential outside sales*** Take control of your inco…
Skills: Direct sales, Door-to-door sales, Relationship building, Communication, Presentation skills
Lanham, Maryland, United States · On-site
$74k–$82k/yr
A Day in the Life of the Enterprise Account Executive: The Enterprise Account Executive is responsible for outside sales to enterprise level commercial customers, including large business customers of both internet & tel…
Skills: B2B sales, Telecommunications sales, Internet services sales, Consultative sales, Strategic account management
Evansville, Indiana, United States · On-site
$47k–$50k/yr
A Day in the Life of the Business Account Executive: A Day in the Life of the Business Account Executive: Develop positive relationships within the region’s communities and develop key territory strategies towards acquir…
Skills: Cold-calling, Canvassing, Sales funnel management, Relationship building, Communication skills
Rocklin, California, United States · On-site
$130k–$175k/yr
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber in…
Skills: Employee Relations, Workplace Investigations, Labor Law Compliance, Performance Management, Conflict Resolution
Austin, Texas, United States · On-site
$26/hr–$35/hr
A Day in the Life of the Broadband Network Technician I: This is a hands-on, field-based role focused on maintaining and repairing aerial and underground coax and fiber infrastructure. The technician will work outdoors d…
Skills: Coax infrastructure maintenance, Fiber infrastructure maintenance, Troubleshooting, System outage resolution, Emergency restoration
Austin, Texas, United States · On-site
$20/hr–$36/hr
A Day in the Life of the Broadband Service Technician: Perform residential install, service/repair, and disconnects* (data, video, phone) on customer premises according to organizational standards and specs Assist superv…
Skills: Telecommunications, Customer service, Technical troubleshooting, Preventative maintenance, RF signal testing
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The Senior Manager, Human Resources collaborates with leadership to manage performance, conflict, and employee relations while ensuring legal compliance. They conduct complex workplace investigations, provide coaching to managers, and implement strategies to improve employee engagement and productivity.
Candidates must have at least 7 years of experience in employee relations within a multi-state environment and a deep understanding of US employment law. Proficiency in HRIS systems and Microsoft Office is required, along with strong investigation and conflict management skills.
The Senior Manager, Human Resources is a key partner collaborating with leaders on matters of performance, conflict, conduct, and discipline. The Senior Manager, Human Resources works to maintain positive employee relationships while ensuring compliance with company standards and applicable federal, state, and local laws. This includes facilitating prompt and effective resolution of workplace conflicts and addressing issues for employees, managers, and leaders in a manner consistent with Astound’s Mission, policies, practices, and overall business strategy. This position will have direct report(s).
Serves as a primary point of contact for employee relations matters, providing support, coaching and advice to managers regarding performance management, employee discipline, policy interpretation, and termination processes.
Conducts complex workplace investigations related to employee claims and provides resolution recommendations to the supporting HR and Operations partners. Prepares summary reports, conclusions, and recommendations.
Ability to establish and maintain effective working relationships with employees, management, at all levels of the organization; use reason and de-escalation skills to manage difficult or emotional situations; present facts and recommendations verbally and in writing; plan, design, implement.
Advises business management and leadership on ER issues using independent judgment and critical thinking while upholding company values and culture, reducing company risk, and ultimately improving the team member experience.
Consults with management in developing employee performance improvement plans.
Partners with leaders, Senior HR leadership and internal counsel as needed, on corrective actions, documentation, performance coaching, or other actions for team members.
Makes recommendations to internal Legal counsel & leaders regarding employee corrective actions and performance management. Providing substantive review and editing of corrective action documentation.
Partners with external Legal employment counsel as needed for escalated matters.
Tracks relevant employee data, metrics & trends to help define process improvements and approaches.
Stay informed of changes in federal, state, and local legislation and proactively identify and recommend any adjustments to company policies or practices to maintain compliance.
Work with leadership team to coach and implement strategies that improve engagement and productivity.
Utilize data to proactively address potential issues and enhance the overall employee experience.
Responsible for managing direct report(s) performance standards through consistent coaching and feedback to maximize individual and team growth.
Perform other duties as assigned.
Ability to travel to support needs of the market.
Actively support, promote, and advance all aspects of Astound’s Inclusion and Belonging work, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard, and empowered.
Other duties as assigned.
Minimum 7+ years of experience demonstrated a proven track record of managing and resolving complex employee relations matters in a multi-state business environment to include a minimum of 7 years in a Generalist or higher role.
Deep understanding of State and Federal US employment law, EEO regulations, workplace anti-discrimination and accommodations related laws, including Title VII, the ADA, the FMLA and their state law equivalents.
Highly skilled in workplace investigations, negotiation, conflict management and employee relations procedures and processes.
Investigations experience in a remote/Hybrid work environment.
Ability to manage multiple priorities effectively and handle more complex duties with less oversight than a manager level role.
Communicate effectively (verbally and in writing) with all levels of the organization.
Proficiency in Microsoft Office products including Word, Excel, Outlook, Teams, SharePoint, and PowerPoint.
Proficiency in HRIS systems (Workday, ServiceNow, PeopleSoft etc.)
Bachelor’s degree Human Resources, Human Development, Psychology, or related field preferred; or equivalent experience.
Human resources certification (SHRM/HRCI/CERP) preferred.
We're Proud to Offer a Comprehensive Benefits Package Including:
401k retirement plan, with employer match
Insurance options including: medical, dental, vision, life and STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
Tuition reimbursement program
Employee discount program
Benefits listed above are for regular full-time position
Base Salary: The base salary range for this position is $100,000 - $130,000 (annually). The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.
Our Mission Statement:
Take care of our customers
Take care of each other
Do what we say we are going to do
* Have fun
Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
About Astound:
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.
At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.
We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.
Connecting you to a world of possibilities with our award-winning internet service and 24x7 local customer support. Visit astound.com to get started. We’ve been in your neighborhood for decades connecting you with services you want and need to stay productive, informed and entertained. Your passions are what fuel us to evolve and keep innovating; to astound you everyday. #WeAreAstound
View all jobs at AstoundConnecting you to a world of possibilities with our award-winning internet service and 24x7 local customer support. Visit astound.com to get started. We’ve been in your neighborhood for decades connecting you with services you want and need to stay productive, informed and entertained. Your passions are what fuel us to evolve and keep innovating; to astound you everyday. #WeAreAstound
View all jobs at Astound