Mammoth Lakes, California, United States · On-site
$23/hr–$25/hr
Company Description Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Each Limelight hotel is inspired by place, united by purpose, d…
Skills: Staff Training, Guest Services, Front Office Management, Coaching and Mentoring, Conflict Resolution
Mammoth Lakes, California, United States · On-site
$23/hr–$25/hr
Company Description Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Each Limelight hotel is inspired by place, united by purpose, d…
Skills: Staff Training, Guest Services, Front Office Management, Coaching and Mentoring, Conflict Resolution
Aspen, Colorado, United States · On-site
Company Description Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Each Limelight hotel is inspired by place, united by purpose, d…
Skills: Guest Services, Customer Service, Safe Driving, Vehicle Maintenance, Communication
Aspen, Colorado, United States · On-site
$60k–$75k/yr
Company Description Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Each Limelight hotel is inspired by place, united by purpose, d…
Skills: Kitchen Management, Menu Planning, Recipe Development, Inventory Control, Food Safety
Snowmass Village, Colorado, United States · On-site
Company Description Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Each Limelight hotel is inspired by place, united by purpose, d…
Skills: Sautéing, Grilling, Roasting, Baking, Broiling
Aspen, Colorado, United States · On-site
Company Description Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Each Limelight hotel is inspired by place, united by purpose, d…
Skills: Customer Service, Food Safety, Hygiene Standards, Organization, Communication
Aspen, Colorado, United States · On-site
Company Description Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Each Limelight hotel is inspired by place, united by purpose, d…
Skills: Food Preparation, Cooking Techniques, Food Safety, Kitchen Equipment Operation, Time Management
Aspen, Colorado, United States · On-site
Company Description Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Each Limelight hotel is inspired by place, united by purpose, d…
Skills: Sautéing, Grilling, Roasting, Baking, Broiling
Aspen, Colorado, United States · On-site
Company Description Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Each Limelight hotel is inspired by place, united by purpose, d…
Skills: Sautéing, Grilling, Roasting, Food Preparation, Food Safety
Aspen, Colorado, United States · On-site
Company Description Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Each Limelight hotel is inspired by place, united by purpose, d…
Skills: Night Audit, Financial Reconciliation, Guest Relations, Front Desk Operations, Problem Solving
Snowmass Village, Colorado, United States · On-site
$65k–$88k/yr
Company Description With roots dating back to 1946, and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Aspen Skiing Company takes…
Skills: Culinary Management, Menu Development, Food Safety, Cost Control, Inventory Management
Snowmass Village, Colorado, United States · On-site
$65k–$83k/yr
Company Description With roots dating back to 1946, and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Aspen Skiing Company takes…
Skills: Restaurant Management, Staff Coaching, Scheduling, Payroll Systems, Inventory Management
Denver, Colorado, United States · On-site
$20/hr–$23/hr
Company Description Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Each Limelight hotel is inspired by place, united by purpose, d…
Skills: Housekeeping, Sanitation Standards, Chemical Handling, Linen Care, OSHA Safety Standards
Aspen, Colorado, United States · On-site
Company Description The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodation…
Skills: Guest Service, Food and Beverage Knowledge, Order Taking, POS Systems, Time Management
Aspen, Colorado, United States · On-site
Company Description The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodation…
Skills: Suggestive Selling, Guest Relations, Menu Knowledge, Forbes 5-Star Standards, Verbal Communication
Mammoth Lakes, California, United States · On-site
$71k–$80k/yr
Company Description Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Each Limelight hotel is inspired by place, united by purpose, d…
Skills: Kitchen Management, Menu Planning, Recipe Development, Inventory Control, Food Safety
Aspen, Colorado, United States · On-site
Company Description Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Each Limelight hotel is inspired by place, united by purpose, d…
Skills: Night Audit, Financial Reconciliation, Guest Relations, Front Desk Operations, Problem Solving
Snowmass Village, Colorado, United States · On-site
Company Description Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Each Limelight hotel is inspired by place, united by purpose, d…
Skills: Night Audit, Financial Reconciliation, Guest Relations, Front Desk Operations, Problem Solving
Denver, Colorado, United States · On-site
$22/hr–$24/hr
Company Description Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Each Limelight hotel is inspired by place, united by purpose, d…
Skills: Food Preparation, Cooking Techniques, Food Safety, Kitchen Equipment Operation, Time Management
Basalt, Colorado, United States · On-site
Company Description Aspen One renews the mind, body, and spirit with a portfolio that redefines luxury, adventure, and leisure. With world-class and innovative brands and businesses, including Aspen Skiing Company, Aspen…
Skills: Carpentry, Plumbing, Painting, Electrical, HVAC
Mammoth Lakes, California, United States • On-site
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The Lead Front Desk Agent serves as the primary trainer and occasional Manager on Duty, overseeing front office operations and guest inquiries. Key duties include updating SOPs, leading cross-shift training, and monitoring hotel performance through regular tours.
Candidates must have at least one year of hotel experience in front desk or guest services, with a college degree in a related field preferred. Proficiency in industry terminology, computer systems, and the ability to mentor team members is required.
Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Each Limelight hotel is inspired by place, united by purpose, defined by you and set in the heart of elevated and unique locations, each carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view.
Current locations include those across Colorado in Aspen, Snowmass, Denver, and Boulder (opened August 2025); Ketchum, Idaho; Mammoth, California (opened December 2025); and Charleston, South Carolina (coming in 2028).
For more information, visit www.limelighthotels.com or follow @limelighthotel on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the , aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.
Position Summary
The Lead Front Desk Agent acts as the lead trainer and occasionally Manager on Duty in directing all activities of the department. This role will act as the point of contact for staff, guests, and involves managing guest inquiries and assisting with the efficient operation of the front office team. This position reports to the Front Office Manager.
Job Posting Deadline
Applications for this position will be accepted until July 5, 2026.
Essential Job Functions/Key Job Responsibilities
• Update and complete Training Manuals and SOP’s
• Initiate and lead cross shift training sessions
• Train new agents and offer refresher training to tenured staff
• Act as the MOD when needed and assist with guest-related issues
• Performs tours of the hotel throughout the evening to monitor employee's performance, notice deficiencies, engineering issues and notify appropriate Department Heads
• Manages room inventory on sold out nights to maximize occupancy. Maintains close contact with other hotels with regard to their status and relocates guests as necessary
• Greet guests and maintain a friendly and helpful attitude when dealing with guest needs
• Coordinate with other departments daily needs or special requirements for all hotel guests
• Assist in emergency and security procedures as directed by management
• Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand
• Other duties as assigned
Education & Experience Requirements
• College degree in related field preferred
• 1 year previous hotel experience in front desk or guest services required
Knowledge, Skills & Abilities
• Knowledge of basic operating tasks in Front Office departments; Front Desk, Concierge, Guest Services
• Proficient knowledge of industry terminology, trends and best practices
• Proficient knowledge in company policies and procedures
• Knowledgeable of computer systems and software programs including Microsoft Suite
• Ability to engage with customers in a positive and helpful manner
• Skilled in coaching and mentoring team members\
• Skilled in assigning tasks and responsibilities to team members based on their strengths
• Ability to follow all safety policies and procedures and exercises caution when working
• Ability to work in collaboration with others to achieve team goals
• Ability to identify straightforward issues and propose simple solutions
• Ability to handle difficult customer interactions and ensure high levels of satisfaction
• Ability to manage multiple priorities and projects simultaneously without sacrificing quality
• Ability to work independently with minimal supervision, completing work at a high standard
Work Environment & Physical Demands
• Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
• Regularly work indoors with no adverse conditions
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
Job Benefits
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks
Aspen One participates in E-Verify.
The hospitality division of Aspen One, featuring a portfolio of hotels, residences and private clubs.
Aspen Hospitality, a division of Aspen One, develops, owns, and operates a growing portfolio of luxury and upper-scale hotels, private clubs, and branded residential properties under The Nell and Limelight brands. This includes The Little Nell, Aspen’s only Five-Star, Five-Diamond ski-in/ski-out hotel and its affiliated Residences located at the base of Aspen Mountain, as well as a new Nell property currently in development at Rockefeller Center in New York City. Aspen Hospitality’s Limelight hotels are located across Colorado, with locations in Aspen, Snowmass, and Denver, and in Ketchum, Idaho. Two new Limelight hotels will also open in 2025 in Boulder, Colorado and Mammoth, California. Aspen Hospitality also owns and operates the Aspen Mountain Club, Snowmass Mountain Club, and Mammoth Lakes Mountain Club. For more information, visit www.aspenhospitality.co.
Offices: 675 E Durant Ave, Aspen, Colorado 81611, US · 355 S Monarch St, Aspen, Colorado 81611, US · 65 Wood Rd, Snowmass Village, Colorado 81615, US · 151 S Main St, Ketchum, Idaho 83340, US · 501 E Dean St, Aspen, Colorado 81611, US
View all jobs at Aspen HospitalityThe hospitality division of Aspen One, featuring a portfolio of hotels, residences and private clubs.
Aspen Hospitality, a division of Aspen One, develops, owns, and operates a growing portfolio of luxury and upper-scale hotels, private clubs, and branded residential properties under The Nell and Limelight brands. This includes The Little Nell, Aspen’s only Five-Star, Five-Diamond ski-in/ski-out hotel and its affiliated Residences located at the base of Aspen Mountain, as well as a new Nell property currently in development at Rockefeller Center in New York City. Aspen Hospitality’s Limelight hotels are located across Colorado, with locations in Aspen, Snowmass, and Denver, and in Ketchum, Idaho. Two new Limelight hotels will also open in 2025 in Boulder, Colorado and Mammoth, California. Aspen Hospitality also owns and operates the Aspen Mountain Club, Snowmass Mountain Club, and Mammoth Lakes Mountain Club. For more information, visit www.aspenhospitality.co.
Offices: 675 E Durant Ave, Aspen, Colorado 81611, US · 355 S Monarch St, Aspen, Colorado 81611, US · 65 Wood Rd, Snowmass Village, Colorado 81615, US · 151 S Main St, Ketchum, Idaho 83340, US · 501 E Dean St, Aspen, Colorado 81611, US
View all jobs at Aspen Hospitality