Montgomery, Alabama, United States · On-site
Role Responsible for the ongoing review of all new consumer accounts and loans originated and processed within the credit union. The primary purpose of the review is to assure that approved underwriting guidelines are be…
Skills: Quality Control, Underwriting Guidelines, Compliance, Financial Analysis, Document Verification
Montgomery, Alabama, United States · On-site
Role Receives incoming calls and respond to members questions and/or requests. Presents additional products, services or resources to the members. Provides direct support services and resolves issues for the members or c…
Skills: Customer Service, Call Handling, Cross-selling, Conflict Resolution, Microsoft Office
Montgomery, Alabama, United States • On-site
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The role is responsible for the ongoing quality control review of new consumer accounts and loans to ensure adherence to underwriting guidelines. This includes verifying documentation accuracy and reporting policy exceptions to management.
Candidates must have a high school degree or GED and one to two years of experience in the financial industry. Preference is given to those with prior experience in compliance or quality assurance.
Responsible for the ongoing review of all new consumer accounts and loans originated and processed within the credit union. The primary purpose of the review is to assure that approved underwriting guidelines are being used by all authorized lending personnel in the granting of consumer credit.
Responsible for conducting the daily ongoing "quality control" function. This includes reviewing consumer and indirect loans, credit cards, and new account openings to verify documents are accurate and archived.
Responsible for working with all branch lending personnel in assuring that approved underwriting procedures are used for all consumer accounts and loans.
Work reports noting exceptions to policy and procedures.
Comply with all company policies, procedures, and service standards. Comply with all applicable laws and regulations.
All other job responsibilities as assigned by management.
One to two years of financial industry experience. Compliance or quality assurance experience preferred.
Education/Certifications/LicensesHigh school degree or GED required.
Interpersonal SkillsA significant level of trust and diplomacy is required to be an effective subject matter expert in the position. The ability to communicate information of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating, and/or advising others on matters of significance. Ability to develop and foster strong working relationships with team members and members to ensure we are achieving the overall mission and vision of the credit union. Incorporate core values into daily activities and decisions.
Other SkillsMust be bondable. Good written and oral communication skills. Time management skills. Ability to prioritize and multitask. Logic and reasoning skills. Attention to detail. Microsoft Office.
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.
Working ConditionsMust be able to routinely perform work indoors in climate-controlled shared work area with minimal to moderate noise.
Mental and/or Emotional RequirementsMust be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on both internal and external confidential matters.
Nothing in this position description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
ASE Credit Union is an Equal Opportunity Employer
Your life. Your goals. Your ASE.
ASE Credit Union is a state-chartered credit union. Chartered as Alabama State Employees Credit Union in 1954 to serve the staff of Alabama's state agencies, ASE was granted a community charter in 2001 and now serves more than 41,000 members in the state of Alabama and beyond. We operate nine branches with three in Montgomery one in Millbrook, one in Wetumpka, one in Prattville one in Clanton, one in Greenville, and one in Selma. ASE Credit Union offers our members access to thousands of service centers nationwide. ASE's products and services include savings, checking, loans, mortgages, and more! Visit our website for further details and contact information.
Offices: 1000 Interstate Park Drive, Montgomery, 36109, US · 825 Wilson Street, Wetumpka, AL 36092, US · 74 Dudley Drive, Millbrook, AL 36054, US · 800 Washington Avenue, Montgomery, AL 36104, US · 9190 Eastchase Pkwy, Montgomery, Alabama 36117, US
Your life. Your goals. Your ASE.
ASE Credit Union is a state-chartered credit union. Chartered as Alabama State Employees Credit Union in 1954 to serve the staff of Alabama's state agencies, ASE was granted a community charter in 2001 and now serves more than 41,000 members in the state of Alabama and beyond. We operate nine branches with three in Montgomery one in Millbrook, one in Wetumpka, one in Prattville one in Clanton, one in Greenville, and one in Selma. ASE Credit Union offers our members access to thousands of service centers nationwide. ASE's products and services include savings, checking, loans, mortgages, and more! Visit our website for further details and contact information.
Offices: 1000 Interstate Park Drive, Montgomery, 36109, US · 825 Wilson Street, Wetumpka, AL 36092, US · 74 Dudley Drive, Millbrook, AL 36054, US · 800 Washington Avenue, Montgomery, AL 36104, US · 9190 Eastchase Pkwy, Montgomery, Alabama 36117, US
