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GTM Systems and Business Process Manager - Renewals and CX
San Francisco, California, United States · Hybrid
$185k–$210k/yr
Senior$453M raised
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$238k–$270k/yr
Full-time
Mental Health Benefits, Wellness & Fitness Benefits, Career Coaching & Support, Inclusive Family Building Benefits, Long-term Savings Or Retirement Plans, In-office Culinary Options
Posted 1d ago
~40 hrs/week
Responsibilities
Lead the Agent Orchestration team to build the integration capabilities and skills that allow AI Teammates to operate across enterprise tools. Drive the technical direction and architecture for agentic AI while partnering with Product and Design to execute roadmap priorities.
Requirements
Requires 8+ years of software engineering experience with 4+ years of technical management and a strong passion for applied AI and LLMs. Candidates should have a proven track record in systems integration, platform building, and managing senior engineering talent.
Full job description
We're building AI Teammates: agents that work like actual users in Asana and integrated apps. They triage bugs, respond to requests, draft project briefs, conduct research, and handle complex knowledge work across your team's workflows. Unlike chatbots, Teammates are shared team resources that build memory and context across all executions. They get smarter as you and your colleagues work with them. Currently in beta with Fortune 500 customers, AI Teammates represents Asana's shift from tracking work to getting work done.
We're looking for an Engineering Manager to lead the Agent Orchestration team — the team building the connections to other systems that allow Asana AI to serve the highest-value workloads. This means building the integration capabilities, agent skills, and vertical use cases that make AI Teammates extraordinarily useful across enterprise tools and workflows. You'll manage a senior team of six engineers (ICs up to L6) working at the intersection of systems integration and emerging AI capabilities to architect the foundation that lets AI agents operate seamlessly across customer environments while meeting enterprise requirements for reliability and compliance.
This is a rare opportunity to be at the forefront of Agentic AI. You'll work directly with model partners, lead the core team shaping how enterprises collaborate with AI agents across their entire tool ecosystem, and drive the technical direction for one of the most impactful applied AI challenges in the industry. You'll also flex into org-level engineering leadership across the broader Asana AI group, contributing beyond your direct team.
About Asana AI
Asana AI is the company's number one priority. We're building the future of human/AI collaboration — going beyond chatbots to integrate AI into everyday workflows for some of the biggest companies on the planet.
Asana's AI Teammates deliver a secure, multi-player, enterprise-grade agentic experience. They're transforming Asana from a place where work is tracked to a place where work gets done. Our AI teams move quickly, with a track record of successful launches, and we're just getting started.
Agent Orchestration is the team building the connective tissue between Asana's AI agents and the broader enterprise ecosystem. We're tackling hard problems: How do you build an agent skills system that lets Teammates acquire and use new capabilities dynamically? How do you create deep integrations across tools like Slack, Teams, and other enterprise platforms so agents can operate wherever work happens? How do you deliver vertical use cases that make AI Teammates extraordinarily useful for specific, high-value enterprise workflows — all while meeting security and compliance requirements at scale?
We're a senior team, fast-moving, and directly shaping Asana's AI platform strategy.
This role is based in our Vancouver office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.
What you'll achieve
Lead and grow the Agent Orchestration team (~6 senior engineers, ICs up to L6), setting technical direction for the systems that connect Asana's AI agents to the broader enterprise ecosystem
Drive the architecture and execution of agent skills, deep integrations, and vertical use cases that make AI Teammates the most capable agents in enterprise workflows
Partner with Product, Design, and Data Science to define and execute on roadmap priorities that directly support Asana's top company priority
Drive alignment across AI teams on shared infrastructure, APIs, and patterns for agent development and integration
Improve team delivery pace, champion engineering velocity, and drive AI coding adoption across the team
Attract, retain, and develop exceptional senior engineering talent
Flex into org-level engineering leadership work across the broader Asana AI group, contributing beyond your direct team
What makes this challenging
You're leading the team building the connections that make AI agents genuinely useful across the enterprise — in one of the fastest-moving domains in technology. The AI landscape shifts weekly — new model capabilities, new integration patterns, new enterprise requirements. You'll need to set durable technical direction while staying adaptive. You're building systems that span multiple external platforms and protocols, handling complex stateful workloads and diverse API surfaces — all while meeting enterprise SLAs for reliability and compliance. And you're doing all of this while growing and retaining a team of senior engineers who have no shortage of options.
About you
8+ years of experience in software engineering, including 4+ years managing technical teams
Interest and passion for applied AI, large language models, and agentic systems is essential — you bring genuine enthusiasm and a commitment to building in this domain
Strong systems integration and platform-building experience, with a track record of connecting complex systems across diverse environments
Proven ability to set technical direction and drive alignment across multiple teams on shared infrastructure and patterns
Demonstrated ability to attract, develop, and retain senior engineering talent
Comfortable with ambiguity — you thrive in zero-to-one product environments and drive clarity from complexity
Effective cross-functional collaborator who builds strong partnerships with Product, Design, Data Science, and peer engineering teams
Deeply curious about AI and emerging technologies, actively leveraging them to elevate product experiences, sharpen decision-making, and move faster.
Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
Strong candidates may also have
Applied AI experience in production environments, particularly moving beyond demos to reliable, impact-driven deployments
Familiarity with agent capability patterns: skill acquisition systems, tool integration frameworks, and dynamic capability routing
Understanding of emerging protocols (e.g., MCP, A2A) for standardizing how agents interact with tools and each other
Track record of driving engineering velocity improvements and developer productivity tooling adoption (e.g., AI coding tools)
Experience building deep integrations across enterprise platforms (Slack, Microsoft Teams, Salesforce, etc.)
Experience with production observability and evaluation frameworks for AI systems
At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.
What we'll offer
Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.
For this role, the estimated base salary range is between $238,000-$270,000 CAD. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.
In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.
We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:
Mental health, wellness & fitness benefits
Career coaching & support
Inclusive family building benefits
Long-term savings or retirement plans
In-office culinary options to cater to your dietary preferences
These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.
About us
Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
Asana is the work management platform for human + AI collaboration. We help organizations bring people, processes, and AI together to plan, track, and deliver work with clarity and speed.
Powered by the Work Graph®, Asana gives teams the context and control they need to stay aligned, keep work moving, and scale impact. AI handles the busywork while humans stay in the loop to guide decisions and drive the business forward.
More than 170,000 organizations — including Accenture, Amazon, Anthropic, Morningstar, and Suzuki — run their most critical work on Asana.
For more information, visit www.asana.com.
Offices: 633 Folsom Street, Suite 100, San Francisco, California 94107, US · 3 World Trade Center 175 Greenwich, Suite 4800, New York, NY 10007, US · 601 W Hastings St, Vancouver, British Columbia V6B 1M8, CA · 1 Sussex Street, Sydney, New South Wales 2000, AU · 1-6 Sir John Rogerson's Quay, Dublin 2, County Dublin 2, IE
work managementproductivityproject managementorganizationcollaborationand digital transformationProductivity ToolsTask ManagementSoftwareCollaboration
Asana is the work management platform for human + AI collaboration. We help organizations bring people, processes, and AI together to plan, track, and deliver work with clarity and speed.
Powered by the Work Graph®, Asana gives teams the context and control they need to stay aligned, keep work moving, and scale impact. AI handles the busywork while humans stay in the loop to guide decisions and drive the business forward.
More than 170,000 organizations — including Accenture, Amazon, Anthropic, Morningstar, and Suzuki — run their most critical work on Asana.
For more information, visit www.asana.com.
Offices: 633 Folsom Street, Suite 100, San Francisco, California 94107, US · 3 World Trade Center 175 Greenwich, Suite 4800, New York, NY 10007, US · 601 W Hastings St, Vancouver, British Columbia V6B 1M8, CA · 1 Sussex Street, Sydney, New South Wales 2000, AU · 1-6 Sir John Rogerson's Quay, Dublin 2, County Dublin 2, IE
work managementproductivityproject managementorganizationcollaborationand digital transformationProductivity ToolsTask ManagementSoftwareCollaboration