Orlando, Florida, United States · Hybrid
Description Provides information, support, and referrals to older adults, individuals with disabilities, and their caregivers. Identifies appropriate community resources, maintains accurate records, and ensures complianc…
Skills: Customer Service, Case Management, Call Center Operations, Research, Analytical Thinking
Orlando, Florida, United States • Hybrid
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Provide information, support, and referrals to older adults and individuals with disabilities while connecting them to community resources. Maintain accurate case documentation and report suspected abuse or neglect according to protocols.
Requires a bachelor's degree in a related field or a high school diploma with at least three years of experience in social services or call center operations. Must pass a Level II background screening and possess strong communication and Microsoft Office skills.
Description
Provides information, support, and referrals to older adults, individuals with disabilities, and their caregivers. Identifies appropriate community resources, maintains accurate records, and ensures compliance with reporting requirements while delivering high-quality customer service.
Requirements
The incumbent generally works in an office or home office environment, uses computers, telephone and other office equipment as needed to perform duties. The noise level in the environment is usually moderate.
Sedentary work primarily involves sitting and standing. Required to use repetitive hand motion, talk, handle, reach, hear, bend or lift up to 20 pounds.
The physical demands are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Serving seniors in Orange, Seminole, Osceola, & Brevard Counties.
The mission of the Senior Resource Alliance is to enable elders to age with independence and dignity in the setting of their choice. We do this by: * providing information and leadership in the community * ensuring quality of services delivered to elders * advocating for elders’ issues * developing resources to increase services to elders
Offices: 3319 Maguire Blvd, Suite 100, Orlando, FL 32803, US
View all jobs at Senior Resource Alliance, Area Agency on Aging Orlando, FloridaServing seniors in Orange, Seminole, Osceola, & Brevard Counties.
The mission of the Senior Resource Alliance is to enable elders to age with independence and dignity in the setting of their choice. We do this by: * providing information and leadership in the community * ensuring quality of services delivered to elders * advocating for elders’ issues * developing resources to increase services to elders
Offices: 3319 Maguire Blvd, Suite 100, Orlando, FL 32803, US
View all jobs at Senior Resource Alliance, Area Agency on Aging Orlando, Florida