We’re thrilled that you are interested in joining us here at the Amynta Group! At Universal Technical Services (UTS) we are passionate about assisting people with their warranty needs. Our extended warranties and premier…
We’re thrilled that you are interested in joining us here at the Amynta Group! About the Role Amynta is seeking a skilled Security Engineer / Architect to join our infrastructure team. This role is focused on strengtheni…
We’re thrilled that you are interested in joining us here at the Amynta Group! Sales Sales, bring on new business The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not dis…
Skills: Sales, Business Development, Account Management
We’re thrilled that you are interested in joining us here at the Amynta Group! TBD TBD The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applic…
We’re thrilled that you are interested in joining us here at the Amynta Group! The CUSTOMER SERVICE REPRESENTATIVE is responsible for handling all incoming calls to our call center. The Customer Service Representative is…
Skills: Customer Service, Written Communication, Verbal Communication, Organizational Skills, Time Management
We’re thrilled that you are interested in joining us here at the Amynta Group! The Production (Producing) Underwriter is responsible for underwriting and marketing accounts throughout approved states/territories. Develop…
We’re thrilled that you are interested in joining us here at the Amynta Group! POSITION SUMMARY The Senior Production Underwriter is responsible for underwriting and marketing accounts throughout approved states/territor…
We’re thrilled that you are interested in joining us here at the Amynta Group! We’re thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Title Servi…
Skills: Attention To Detail, Microsoft Excel, Microsoft Word, Data Entry, Clerical Experience
We’re thrilled that you are interested in joining us here at the Amynta Group! Builders & Tradesman Insurance Services, Inc. (BTIS) is GROWING! We are a nationwide wholesale insurance company based in Rocklin, California…
We’re thrilled that you are interested in joining us here at the Amynta Group! We are seeking a Corporate Financial Analyst to join our team. The Financial Analyst plays a key role in coordinating the financial reporting…
We’re thrilled that you are interested in joining us here at the Amynta Group! Outbound call center agent for Telemarketing Sales The Telemarketing Sales Representative is responsible for making outbound telephone sales …
We’re thrilled that you are interested in joining us here at the Amynta Group! The Underwriting Operations Specialist is a key part of the production underwriting capabilities of AmCom Insurance Services. This position i…
Skills: Underwriting, Customer Service, Critical Thinking, Analytical Skills, Microsoft Excel
We’re thrilled that you are interested in joining us here at the Amynta Group! Builders Tradesman Insurance Services (BTIS) is a nationwide insurance wholesaler focused on servicing Enterprises of all sizes with commerci…
Skills: Cash Accounting, Reconciliation, Data Entry, Customer Service, Microsoft Office
We’re thrilled that you are interested in joining us here at the Amynta Group! The Senior Finance Analyst is responsible for providing daily, weekly, monthly, and quarterly reporting for the executive team regarding many…
We’re thrilled that you are interested in joining us here at the Amynta Group! At Universal Technical Services (UTS) we are passionate about assisting people with their warranty needs. Our extended warranties and premier…
We’re thrilled that you are interested in joining us here at the Amynta Group! N/A N/A The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applic…
Skills: Underwriting Support, Insurance Services, Administrative Support
We’re thrilled that you are interested in joining us here at the Amynta Group! tbd tbd The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applic…
We’re thrilled that you are interested in joining us here at the Amynta Group! This fully remote position is responsible for the new sales, growth & development of an assigned portfolio. Working with stakeholders from Un…
We’re thrilled that you are interested in joining us here at the Amynta Group! tbd tbd The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applic…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
high school
Medical Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, 401(k) With Company Match
Posted 35d ago
~40 hrs/week
Responsibilities
Handle inbound calls, emails, and chats to assist customers with troubleshooting and servicing extended warranty and maintenance plans. Document all customer interactions in the CRM system and collaborate with internal teams to resolve complex issues.
Requirements
Requires a high school diploma or equivalent and experience handling high-volume customer service calls. Candidates must be proficient in Microsoft Office and possess strong communication and organizational skills.
Full job description
We’re thrilled that you are interested in joining us here at the Amynta Group!
At Universal Technical Services (UTS) we are passionate about assisting people with their warranty needs. Our extended warranties and premier maintenance plans give consumers confidence their product will have a long and sustained life. We are currently seeking a motivated individual to join our team as a UTS Inbound Sales Associate. As a UTS Inbound Sales Associate within the Amynta group, you will be responsible for identifying and servicing the needs of customers who have purchased a Universal Technical Services extended service or premier maintenance plan. UTS Associates answer inbound phone calls from customers who need assistance troubleshooting and servicing a covered product. This position requires problem solving, critical and technical thinking, and resourcefulness to best assist our customers.
Provide a range of routine customer service and support to customers over the phone, through email or chat to service new existing accounts in a high call volume environment.
Answer incoming phone calls with a positive and service-oriented attitude.
Deliver a high level of customer satisfaction with the goal of creating an exceptional experience.
Maintain a continual working knowledge of our client’s products, services, and promotions
Delivers service utilizing prescribed standards to supply accurate information to callers and resolve their issues
Research, resolve and communicates information back to the customer in a clear and educated manner
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Complete a variety of forms and documents based on guidelines
Document all customer information, communications, and sales in CRM system
Assist with creating and updating various processes
Work collaboratively with other team members and across departments to ensure accurate and timely completion of tasks
Provide excellent customer service internally and externally
Other responsibilities as assigned
The shift requirements are Monday-Friday 7:00am to 5:00pm (MST); with 8-hour increments within that time frame.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school graduate or equivalent education.
Customer service experience, handling high volume phone calls
Excellent written and verbal communication skills with the ability to receive and make calls with confidence.
Strong organizational and desk management skills.
Strong multi-tasking abilities.
Ability to be a team player collaborating with customers and others within the organization.
Detail oriented to complete tasks accurately.
Strong work ethic and time management skills.
Excellent attendance
Full and Part-time employment in office 5 days a week.
Working knowledge of Microsoft Office, web-based programs, and comfortable learning new software.
COMPENSATION AND BENEFITS:
Working in beautiful Cache Valley with access to an exceptional outdoor lifestyle, a university campus nearby, and lots of recreational opportunities.
Highly competitive compensation.
Competitive Medical, Dental, Vision, Disability, and Life Insurance.
401(k) with company match.
Generous Paid Vacation/PTO policy.
Paid Holidays.
Employee Referral Bonus.
Collaborative workspace and environment.
Compensation is hourly with unlimited commission plus bonus rates for the number of warranties sold.
DISCLAIMER:
Your employment with Universal Technical Services "at-will". You and the company each have the right to terminate the employment relationship at any time for any cause or for no cause at all. Nothing but an express written contract signed by you and a Vice President of this Company can modify this "employment at will" arrangement.
The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment
The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.
Get connected to Amynta’s network of property and casualty, warranty and protection, and specialty insurance experts.
Industry
Insurance
Company size
1,001-5,000 employees
Founded
2018
Headquarters
New York, NY
LinkedIn followers
6,387
The Amynta Group is an industry leading team of warranty and specialty risk companies as well as managing general agents. This collection of professionals and firms provides warranty and services contracts for the automotive, consumer products and specialty equipment industries, among others, and administers niche workers' compensation and contractor liability coverage in the United States and Canada on behalf of multiple carriers.
Offices: 909 3rd Avenue, 33rd Floor, New York, NY 10022, US · 2200 TX-121, Suite 100, Bedford, Texas 76021, US
WARRANTYMANAGING GENERAL AGENTSand SPECIALTY RISKManufacturing
Get connected to Amynta’s network of property and casualty, warranty and protection, and specialty insurance experts.
Industry
Insurance
Company size
1,001-5,000 employees
Founded
2018
Headquarters
New York, NY
LinkedIn followers
6,387
The Amynta Group is an industry leading team of warranty and specialty risk companies as well as managing general agents. This collection of professionals and firms provides warranty and services contracts for the automotive, consumer products and specialty equipment industries, among others, and administers niche workers' compensation and contractor liability coverage in the United States and Canada on behalf of multiple carriers.
Offices: 909 3rd Avenue, 33rd Floor, New York, NY 10022, US · 2200 TX-121, Suite 100, Bedford, Texas 76021, US
WARRANTYMANAGING GENERAL AGENTSand SPECIALTY RISKManufacturing