Piqua, Ohio, United States · On-site
A.M. Leonard was founded in 1885 in Piqua, Ohio. Since that time, we have grown into a leader in the horticultural tool supply industry. What has not changed is our emphasis on hard work and doing business the old-fashio…
Skills: Customer service, Sales, Order entry, Communication, Conflict management
Piqua, Ohio, United States · On-site
Product Manager Position Description Our Merchandising department sources the best products throughout the U.S. and across the globe. Our teams have an entrepreneurial spirit and maintain our product lines while actively…
Skills: Project Management, Negotiation, Analytical Skills, Microsoft Excel, Market Analysis
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Sales representatives work in a call center to manage customer orders and proactively reach out to target accounts. They are responsible for meeting call volume and quality goals while up-selling services and introducing new products.
Candidates must possess strong communication skills, technical proficiency in Microsoft Office, and the ability to handle conflict professionally. The role requires working on-site in Piqua, Ohio, during standard business hours.
A.M. Leonard was founded in 1885 in Piqua, Ohio. Since that time, we have grown into a leader in the horticultural tool supply industry. What has not changed is our emphasis on hard work and doing business the old-fashion way.
Position Description
Sales Representatives work in a call center environment. They work with A.M. Leonard’s customers to place orders. These representatives will have target accounts that can also be managed privately.
Pay - $16 an hour
Monday - Friday 8am - 5pm
Essential Functions
Answer incoming calls with a high level of professionalism and demonstrate polite and respectful treatment of callers and in-person customers
Input customer orders with a high degree of accuracy and efficiency
Meet goals for call volume, call quality, and sales for inbound calls taken
Continually monitor customer activity for managed accounts, proactively reaching out to reengage them in the sales process, as well introduce new products that would be of benefit
Sell additional services by recognizing opportunities to up-sell accounts
Explain new features of products or new products and provide customers with product & service information
Competencies
Strong Communication to effectively interact with retail and professional landscaping customers
Flexibility to tailor approach to each customer interaction
Conflict Management to be able to de-escalate issues and create position resolutions
Teamwork Orientation with a focus on building strong relationships within AM Leonard
Technical Capacity (Specifically Microsoft Office and Proprietary Systems)
We offer a high deductible health plan (HDHP), dental, and vision insurance. We contribute $60 per month to enrolled employees’ HSA accounts.
Employees and their dependents who are enrolled in our HDHP also have access to our employee health clinic where they can access healthcare for well and sick visits, immunizations, lab services, and more at no cost. Employees not enrolled in our HDHP can still have access to our employee health clinic for just $20 per paycheck. There are also prescriptions available through this clinic at no cost. Employees can also access quick, convenient, and no-cost healthcare in the comfort of their homes 24/7 through our telemedicine partner.
Employees also receive life insurance and short-term disability at no cost, and they have the option to purchase increased coverage through payroll deductions. We also offer long term disability, various Aflac plans, and a 401k plan with matching.
Employees receive paid time off from day one, including 80 hours of vacation time (prorated based on the start date for the first year) and 40 hours of personal time. After the first full year of employment, eight additional hours of vacation are granted annually.
Employees also enjoy the use of our free onsite gym and product discounts on our wide selection of horticultural tools and equipment.
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We will not sponsor individuals for employment visas, now or in the future, for this job opening. Relocation assistance is not available for this position, and this position is not open for remote work arrangements.
AM Leonard is an Equal Opportunity Employer for all, including minorities, women, protected veterans, and the disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.
A leader in the horticultural tool & supply business since 1885! Serving Nurserymen, Landscapers, Arborists, & Gardeners
A.M. Leonard has been a leader in the horticultural tool and supply industry since 1885, with an emphasis on offering quality products and superior customer service. Founded by Ashbel Merrel Leonard when he started a nursery as a hobby in his backyard in Piqua, Ohio. We have transformed and expanded over the years into a horticultural tool and supply company that now offers over 7,000 items. In 2005 the Gardeners Edge brand was created and added to more closely serve home owners and avid gardeners. We Grow, We Innovate, We Service, We Work Hard. Just like you, we do whatever it takes to get the job done! When you invest in a tool, you only want do to that one time. You don't want the downtime and extra expense of going out and replacing that tool again and again. You want a tool that's done right, works well, and will last. We know that the tools you choose are critical to YOUR success!
Offices: PO Box 816, 241 Drive, Piqua, OH 45356, US
A leader in the horticultural tool & supply business since 1885! Serving Nurserymen, Landscapers, Arborists, & Gardeners
A.M. Leonard has been a leader in the horticultural tool and supply industry since 1885, with an emphasis on offering quality products and superior customer service. Founded by Ashbel Merrel Leonard when he started a nursery as a hobby in his backyard in Piqua, Ohio. We have transformed and expanded over the years into a horticultural tool and supply company that now offers over 7,000 items. In 2005 the Gardeners Edge brand was created and added to more closely serve home owners and avid gardeners. We Grow, We Innovate, We Service, We Work Hard. Just like you, we do whatever it takes to get the job done! When you invest in a tool, you only want do to that one time. You don't want the downtime and extra expense of going out and replacing that tool again and again. You want a tool that's done right, works well, and will last. We know that the tools you choose are critical to YOUR success!
Offices: PO Box 816, 241 Drive, Piqua, OH 45356, US
