Richmond, Virginia, United States · On-site
$27k–$42k/yr
Job DetailsJob Location: Short Pump - Richmond, VA 23233Welcome Desk Manager Department: Operations Compensation Annual Salary Range: $27,000 - $42,000 Actual compensation will be determined based on experience, qualific…
Skills: Team Leadership, Customer Service, Staff Scheduling, Performance Management, Conflict Resolution
Chesterfield County, Virginia, United States · On-site
Job DetailsJob Location: Midlothian - Midlothian, VA 23114Objective: To ensure that members and staff enjoy a safe and clean environment at all times. Reports to: General Manager and Assistant General Manager Criteria: M…
Skills: Personnel Supervision, Customer Service, Staff Training, Scheduling, Inventory Management
Mechanicsville, Iowa, United States · On-site
$12/hr–$15/hr
Job DetailsJob Location: Mechanicsville - Mechanicsville, VA 23111Kids Zone Attendant Pay Range: $12.77 – $15.00 per hour Objective: To provide a safe and pleasant environment for members’ children. Reports T…
Skills: Childcare, Customer Service, CPR/AED Certification, Emergency Response, Child Supervision
Midlothian, Virginia, United States · On-site
$12/hr–$16/hr
Job DetailsJob Location: Swift Creek - Midlothian, VA 23112Club Attendant Pay Range: $12.77 – $16.00 per hour Objective: Assist members in achieving their wellness needs and ensure the fitness area is clean, safe, …
Skills: Customer Service, Fitness Knowledge, Equipment Maintenance, Safety Monitoring, Member Relations
Chesterfield County, Virginia, United States · On-site
$12/hr–$16/hr
Job DetailsJob Location: Midlothian - Midlothian, VA 23114Club Attendant Pay Range: $12.77 – $16.00 per hour Objective: Assist members in achieving their wellness needs and ensure the fitness area is clean, safe, a…
Skills: Customer Service, Fitness Knowledge, Equipment Maintenance, Safety Monitoring, Member Relations
Chesterfield County, Virginia, United States · On-site
$12/hr–$15/hr
Job DetailsJob Location: Midlothian - Midlothian, VA 23114Pay Range: $12.77 – $15.00 per hour Objective: To properly greet, assist, and service current and potential members as they enter the club. Reports To: Fron…
Skills: Customer Service, Front Desk Management, Phone Etiquette, Member Management Systems, Administrative Support
Chesterfield County, Virginia, United States · On-site
$12/hr–$16/hr
Job DetailsJob Location: Midlothian - Midlothian, VA 23114Housekeeping Attendant Pay Range $12.77 – $16.00 per hour Objective To maintain a clean, safe, and welcoming environment throughout all areas of the club by…
Skills: Cleaning, Sanitizing, Housekeeping, Attention To Detail, Communication Skills
Mechanicsville, Iowa, United States · On-site
Job DetailsJob Location: Mechanicsville - Mechanicsville, VA 23111Position Type: Full-Time/Part-TimeObjective: Responsible for producing new sales by enrolling prospective members. Actively participate in the member rete…
Skills: Sales, Customer Relations, Lead Generation, Prospecting, Member Retention
Glen Allen, Virginia, United States · On-site
Job DetailsJob Location: Glen Allen-Ashland - Glen Allen, VA 23059Objective: To instruct swim lessons and improve/develop swim skills Reports to: Aquatic Manager (AM) Criteria: WSI certification CPR and AED Certification…
Skills: Swim Instruction, Customer Service, Communication, Safety Management, Emergency Response
Richmond, Virginia, United States · On-site
Job DetailsJob Location: Short Pump - Richmond, VA 23233About American Family Fitness At American Family Fitness, we’re more than a gym, we’re a community dedicated to helping people live healthier, happier l…
Skills: Personal Training, Fitness Program Design, Client Recruitment, Client Retention, Customer Service
Chester, Virginia, United States · On-site
Job DetailsJob Location: Chester - Chester, VA 23831Salary Range $45,000 - $60,000 annually Actual compensation will be based on experience, qualifications, performance, and business needs. Position Summary The Assistant…
Skills: Staff Management, Sales Coaching, Customer Service, Recruiting, Performance Evaluation
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The Welcome Desk Manager oversees daily operations, including hiring, training, and scheduling staff to ensure exceptional member service. They also collaborate with club leadership to support operational excellence, payroll management, and member retention.
Candidates must have a high school diploma or equivalent along with 2–3 years of customer service and previous supervisory experience. Proficiency in Microsoft Office and the ability to obtain CPR/AED certification within 60 days are also required.
Job DetailsJob Location: Short Pump - Richmond, VA 23233Welcome Desk Manager
Compensation
Annual Salary Range: $27,000 - $42,000
Actual compensation will be determined based on experience, qualifications, skills, and business needs.
The Welcome Desk Manager leads the daily operations of the Welcome Desk while creating an exceptional first and last impression for every member and guest. This position is responsible for hiring, training, coaching, scheduling, and developing the Welcome Desk team while ensuring outstanding customer service, operational efficiency, and adherence to company standards.
The Welcome Desk Manager partners with club leadership to support member retention, operational excellence, payroll management, and club profitability.
The following duties are representative of the position and are not intended to be all-inclusive.
Leadership & Team Development
Recruit, hire, onboard, train, coach, and develop Welcome Desk team members.
Foster a positive, professional, and service-oriented work environment.
Conduct regular department meetings and ongoing training sessions.
Provide performance feedback, coaching, and annual evaluations.
Document employee performance and administer corrective action when appropriate.
Maintain department staffing levels and prepare work schedules that meet business needs.
Ensure new hire paperwork is completed accurately and submitted before employees begin work.
Maintain confidential personnel records and required documentation.
Deliver exceptional customer service by greeting every member and guest with a welcoming, energetic, and professional attitude.
Build positive relationships with members by providing personalized service whenever possible.
Respond to member questions, concerns, and feedback promptly and professionally.
Communicate club promotions, programs, special events, and operational updates.
Serve as a role model for exceptional customer service.
Operations
Oversee daily Welcome Desk operations to ensure efficient club operations.
Complete daily club paperwork, deposits, and required administrative reports.
Schedule Welcome Desk staff to provide appropriate coverage.
Assist Membership Directors by scheduling appointments and maintaining accurate account notes.
Notify Welcome Desk staff regarding Membership Director availability and scheduling updates.
Ensure club hours and operational notices are posted accurately and timely.
Protect confidential financial and member information.
Follow all company policies, procedures, safety protocols, and emergency response procedures.
Input and manage your weekly work schedule in the club’s scheduling platform by established deadlines, maintaining full accountability for schedule accuracy, timeliness, and adherence to club staffing need
Collaboration
Maintain effective communication with the General Manager, Assistant General Manager, department managers, and Home Office.
Participate in club meetings, regional meetings, and company training.
Assist with company initiatives, operational committees, and organizational goals.
Perform other duties as assigned.
Qualifications
Required
High school diploma or equivalent.
2–3 years of customer service experience.
Previous supervisory or leadership experience.
Strong verbal and written communication skills.
Working knowledge of Microsoft Office and Windows-based software.
Ability to lead, motivate, and develop a team.
Red Cross CPR/AED Certification within 60 days of hire.
Preferred
Fitness, hospitality, retail, or service industry management experience.
Cash handling and administrative experience.
Experience with scheduling and payroll management.
Ability to stand and walk for extended periods.
Ability to lift up to 25 pounds and occasionally up to 50 pounds with assistance.
Ability to bend, reach, stoop, and perform light cleaning duties.
Ability to communicate effectively with members and employees.
Ability to work in a fitness club environment with moderate noise levels.
This position requires a flexible schedule, including mornings, evenings, weekends, holidays, and special events based on business needs.
Qualifications
Dedicated to improving the physical and mental well-being of our communities throughout Central Virginia.
American Family Fitness is a locally owned and operated company out of Richmond, VA dedicated to improving the physical and mental well being of our community. With nine locations across Central Virginia, American Family Fitness is committed to quality service in a warm, friendly environment. Serving 110,000 members and over 1,200 employees for 30 years, American Family Fitness offers state-of-the-art facilities and equipment as well as specialty services, including KidZone, personal training, small group, and team training, a variety of group exercise and aquatics classes. For more information, visit amfamfit.com. Corporate Wellness — Healthy Employees = A Healthy Bottom Line American Family Fitness partners with companies across Central Virginia to help improve the health and well-being of their employees. An AFF Corporate Partnership enhances a company's wellness initiatives and shows its employees that it is committed to helping them adopt a healthier lifestyle. If you’re interested in learning how your company can become a part of the Family, please contact Alisa Varela, Director of Corporate Wellness, at 804-414-3029.
Offices: 4200 Innslake Drive, Suite 104, Glen Allen, VA 23060, US
Dedicated to improving the physical and mental well-being of our communities throughout Central Virginia.
American Family Fitness is a locally owned and operated company out of Richmond, VA dedicated to improving the physical and mental well being of our community. With nine locations across Central Virginia, American Family Fitness is committed to quality service in a warm, friendly environment. Serving 110,000 members and over 1,200 employees for 30 years, American Family Fitness offers state-of-the-art facilities and equipment as well as specialty services, including KidZone, personal training, small group, and team training, a variety of group exercise and aquatics classes. For more information, visit amfamfit.com. Corporate Wellness — Healthy Employees = A Healthy Bottom Line American Family Fitness partners with companies across Central Virginia to help improve the health and well-being of their employees. An AFF Corporate Partnership enhances a company's wellness initiatives and shows its employees that it is committed to helping them adopt a healthier lifestyle. If you’re interested in learning how your company can become a part of the Family, please contact Alisa Varela, Director of Corporate Wellness, at 804-414-3029.
Offices: 4200 Innslake Drive, Suite 104, Glen Allen, VA 23060, US
