Jobs at American Life (Now Hiring) — 2 open

IT Help Desk Assistant

American Life is a rapidly growing financial services holding company and seeks a motivated, detail-oriented, and service-driven individual to join us as an IT Help Desk Assistant. We operate as a modern insurance-holding company focused on long-term growth. Our objective is to foster and cultivate our relationships to sell and administer annuity products through third-party independent marketing organizations (IMOs).

Summary/Objective

The IT Help Desk Assistant provides first-level (Tier 1) technical support to internal employees and assists with maintaining the company’s day-to-day IT operations. This entry-level role focuses on resolving routine technical issues, supporting hardware and software needs, and ensuring a positive user experience for both onsite and remote employees. The position works under close supervision and escalates more complex issues to senior IT staff or external vendors as needed.

 

Essential Functions

Competencies

Required Education and Experience

Supervisory Responsibility

This position has no supervisory responsibilities.

 

Work Environment

This in-office job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

 

Physical Demands

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate with others via phone, in person, or electronic methods. The employee is frequently required to sit, stand, walk, and use hands and fingers to operate computer equipment. This position may occasionally require lifting 25–30 pounds.

 

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Additional hours as needed.

 

Travel

No travel is expected for this position.

 

Work Authorization/Security Clearance

Must be eligible to work in the United States.

AAP/EEO Statement

American Life is an Equal Opportunity Employer.

If you need assistance or accommodation due to a disability, you may contact us at 402-489-8266.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.