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American Coradius International logoAmerican Coradius International

Collections Specialist - REMOTE, San Antonio, TX

Buffalo, New York, United States · Remote OK

$17/hr–$18/hr

Mid level

COLLECTIONS SPECIALIST This is a remote opportunity, however you must be in the San Antonio, TX area! Join American Coradius International LLC: A Leading Collections Agency At American Coradius International LLC (ACI), w…

Skills: Outbound calling, Payment negotiation, Skip tracing, Customer service, Multi-tasking

American Coradius International logo

Collections Specialist - REMOTE, San Antonio, TX

American Coradius International

Buffalo, New York, United States • Remote OK

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Mid level

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  • $17/hr–$18/hr
  • Full-time
  • high school
  • Monthly bonuses, 401(k) matching, Dental insurance, Health insurance, Paid sick time, Paid time off
  • Posted 5d ago
  • ~40 hrs/week
  • Remote in San Antonio, Texas, United States

Responsibilities

Manage a high volume of incoming and outgoing communications to recover past-due account balances. Utilize skip tracing tools and maintain detailed documentation of all account activities and verifications.

Requirements

Requires a high school diploma and at least 2 years of call center or customer service experience. Candidates must possess a smartphone and be comfortable working on camera in a remote environment.

Full job description

COLLECTIONS SPECIALIST

This is a remote opportunity, however you must be in the San Antonio, TX area!

Join American Coradius International LLC: A Leading Collections Agency

At American Coradius International LLC (ACI), we pride ourselves on being a reputable, compliance-driven collections agency. Our fun and positive work environment, competitive compensation and benefits package, and abundant growth opportunities make us stand out. With an A+ rating from the Better Business Bureau, we have been exceeding expectations one customer at a time since 1989!

Must be experienced in making outbound calls, ability to negotiate for payment arrangements and skip trace.

We're looking for motivated, hardworking individuals who are reliable, have a strong work ethic and a great customer service attitude.

We also offer benefits, time off, and 401K with Employer Match!

Benefits:

  • MONTHLY BONUSES!!!
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid sick time
  • Paid time off
  • Paid training
  • Vision insurance

Essential Duties and Responsibilities:

  • Receive/make a high volume of incoming/outgoing communications to encourage customer payments and cure outstanding past-due account balances
  • Detailed documentation on all account activities and information to include verifications, demographic changes, and documenting calls relating to servicing of the account
  • Utilizes all available skip tracing tools to establish contact with customers to arrange payment
  • Review and monitor customer accounts daily to mitigate losses
  • Take action on accounts needing additional attention under manager approval
  • Ensure all company policies, procedures, and laws applicable to the position are maintained.
  • ALL employees are required to be on camera while working from a remote environment.
  • Other duties as required

Qualifications:

  • High School Diploma required
  • At least 2 years call center/ customer service experience required.
  • Proven ability to multi-task and work in a demanding environment
  • Exceptional knowledge of federal, state, and local laws, regulations, and rules concerning collections
  • Professional and comprehensible phone voice, excellent verbal and communication skills, and proper English grammar
  • Active listening skills and an ability to influence others
  • Proficient computer skills using Zoom, Microsoft Word and Excel
  • Ability to embrace a team environment and a culture of continuous improvement
  • MUST have a smart phone with the ability to download applications for remote work purposes.

What We Offer:

  • Competitive wage with unlimited financial growth through an uncapped monthly bonus
  • A professional and stable employer dedicated to your success
  • Growth opportunities—we are always looking for future leaders
  • Great schedule—NO weekends, NO late nights. A healthy work-life balance
  • Comprehensive benefits package, including various medical plans, dental, vision, life, accident, and disability insurance options
  • Generous paid vacation time, paid personal/sick time
  • 401K with employer match
  • Paid holidays
  • A supportive team that cares about your success. We will collaborate with you until you reach your potential!

Physical / Mental Requirements:

  • Sedentary position requires sitting 80% of the time
  • ALL employees are required to be on camera while working from a remote environment.
  • Dual hand dexterity / repetitive use of hands 80% of the time (typing on computer and dialing phone)
  • Ability to speak proper English grammar and use proper telephone etiquette
  • Ability to hear
  • Simple/light grasping required of both hands 80% of the time
  • Typical noise level for work environment (moderate noise)
  • Close vision required (clear vision on 15 inch or larger computer monitors)

Flex schedule/Scheduling requirements:

Third Party Hours of Operation

 Mon:     8:00AM EST – 8:00PM EST

  Tue:     8:00AM EST – 8:00PM EST

 Wed:     8:00AM EST – 6:00PM EST

  Thu:     8:00AM EST – 6:00PM EST

    Fri:     8:00AM EST – 5:00PM EST (Open 2 Friday nights  8:00AM EST – 6:00PM EST monthly)

 

ALL EMPLOYEES MUST WORK THE FOLLOWING:

  • 1 NIGHT shifts per WEEK until 8:00PM EST (Mon or Tues)
  • 1 NIGHT shifts per WEEK 6:00PM EST (Weds or Thurs)
  • 1 FRIDAY NIGHT shifts per MONTH until 5:00PM EST
  • 1 FRIDAY NIGHT shifts per MONTH until 6:00PM EST   

 

Employees must work a minimum of 4 hours per shift, cannot work more than 10 hours per shift and must work a minimum of 5 days per week (Saturday-Friday).

Employees cannot schedule a split shift and may only work 1 shift per day.

         

Disclaimer:

The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.

ACI is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $16.00-$17.50 hourly. The actual pay offered to a successful candidate will consider a wide range of factors, including but not limited to knowledge, skills, experience, and other variable factors.

ACI is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $16.00 - $17.50 per hour

Work Location: Remote

Related keywords

CollectionsSkip TracingCall CenterDebt RecoveryCompliancePayment ArrangementsCustomer ServiceZoomMicrosoft WordMicrosoft ExcelFederal Collections LawsState Collections LawsRemote WorkAccount Management

About American Coradius International

LinkedInVisit site

Exceeding Expectations 1CUSTOMER at a time, follow us for more information on our career opportunities!

Industry
Financial Services
Company size
201-500 employees
Founded
1989
Headquarters
Amherst, NY
LinkedIn followers
288

ACI is a Nationally licensed customer care and account receivables management service provider. ACI prides itself on conducting our business with respect, integrity and an unwavering commitment to compliance and operational excellence. We place immeasurable value on our people and our client partnerships. Our mission is based on 3 simple principles: To attract, preserve and grow our client partnerships To produce exceptional recovery results with a focus on the customer experience and our commitment to regulatory compliance To ensure a productive, profitable and rewarding environment for each and every member of our team Join our growing and rewarding team TODAY!

Offices: 2420 Sweet Home Rd., Suite 150, Amherst, NY 14228, US · Muncie, Indiana, US

CollectionsCustomer Careand Employer of ChoiceBusiness Information SystemsFinancial ServicesOutsourcing
View all jobs at American Coradius International

About American Coradius International

LinkedInVisit site

Exceeding Expectations 1CUSTOMER at a time, follow us for more information on our career opportunities!

Industry
Financial Services
Company size
201-500 employees
Founded
1989
Headquarters
Amherst, NY
LinkedIn followers
288

ACI is a Nationally licensed customer care and account receivables management service provider. ACI prides itself on conducting our business with respect, integrity and an unwavering commitment to compliance and operational excellence. We place immeasurable value on our people and our client partnerships. Our mission is based on 3 simple principles: To attract, preserve and grow our client partnerships To produce exceptional recovery results with a focus on the customer experience and our commitment to regulatory compliance To ensure a productive, profitable and rewarding environment for each and every member of our team Join our growing and rewarding team TODAY!

Offices: 2420 Sweet Home Rd., Suite 150, Amherst, NY 14228, US · Muncie, Indiana, US

CollectionsCustomer Careand Employer of ChoiceBusiness Information SystemsFinancial ServicesOutsourcing
View all jobs at American Coradius International

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