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AMERICAN CEDAR AND MILLWORK logoAMERICAN CEDAR AND MILLWORK

Inside Sales Representative

Raleigh, North Carolina, United States · On-site

$20/hr–$23/hr

Mid level

Join Our Team at American Cedar & Millwork! For more than 40 years, American Cedar & Millwork has been the Mid-Atlantic’s trusted partner for premium building materials. Our reputation is built on craftsmanship, deep pro…

Skills: Customer Service, Sales Support, Material Take-offs, Quoting, Relationship Building

AMERICAN CEDAR AND MILLWORK logo

Inside Sales Representative

AMERICAN CEDAR AND MILLWORK

Raleigh, North Carolina, United States • On-site

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Mid level

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  • $20/hr–$23/hr
  • Full-time
  • high school, bachelor degree
  • Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Earned Wage Access, Paid Holidays
  • Posted 47d ago
  • ~40 hrs/week

Responsibilities

Serve as a primary contact for customers and sales partners to provide product selection, pricing, and accurate material take-offs. Coordinate special orders and manage the showroom environment to ensure smooth project execution from start to finish.

Requirements

Requires a high school diploma and prior experience in building materials or construction. Candidates must possess strong communication skills and the physical ability to lift up to 100 lbs occasionally.

Full job description

Join Our Team at American Cedar & Millwork!

For more than 40 years, American Cedar & Millwork has been the Mid-Atlantic’s trusted partner for premium building materials. Our reputation is built on craftsmanship, deep product knowledge, and a genuine commitment to serving people well — our customers, our partners, and our employees.

We’re currently seeking a skilled and customer-focused Inside Sales Representative to support our contractors, builders, and homeowners with exceptional service, accurate quoting, and dependable follow-through. If you thrive in a fast-paced environment, enjoy building relationships, and take pride in doing things right, we’d love to meet you.

Why Choose ACM?

Exceptional Benefits & Stability

We offer a comprehensive benefits package designed to support your life, at work and beyond, including:

  • Medical, dental, vision, and life insurance
  • Earned wage access
  • Paid holidays and paid time off
  • Paid family and medical leave
  • Volunteer leave
  • 401(k) with company match

Your well-being matters to us.

A Work Environment Employees Love

Our Employee Satisfaction Survey says it best:

“Good people who CARE.”
“The leadership and coworkers feel like home.”
“The company works as a team. It makes you want to come to work.”

At ACM, you’ll find a supportive, family-like atmosphere where people genuinely enjoy what they do — and who they do it with.

A Company Built on Values

Everything we do is grounded in our core values:
Integrity • Quality • Dedication • Development • Teamwork

We invest in our people, support one another, and strive for excellence in every interaction.

About the Role

As an Inside Sales Representative, you’ll be a key point of contact for customers and outside sales partners. This role blends customer service, sales support, technical accuracy, and relationship-building in a dynamic building-materials environment. You’ll assist customers in the showroom and over the phone, prepare quotes and material take-offs, coordinate special orders, and ensure projects move forward smoothly from start to finish.

Key Responsibilities

  • Assist customers by phone and in the showroom with product selection, pricing, quotations, order placement, complaints, and delivery coordination
  • Proactively contact customers to generate sales opportunities and support individual sales goals
  • Prepare accurate material take-offs for residential projects, including single- and multi-family homes
  • Analyze and size lumber and building products using appropriate software tools
  • Coordinate special-order products, including pricing, availability, and delivery timelines
  • Accurately enter orders, pricing, and customer information into company systems
  • Create invoices, work orders, and sales tickets with a high level of accuracy
  • Represent assigned outside sales representatives when they are out of the office
  • Support builder and contractor accounts in coordination with outside sales
  • Assist with returns, credits, and payment research as needed
  • Perform additional duties as assigned by location management

Showroom & Customer Support

  • Provide consistent, professional service to walk-in and scheduled showroom customers
  • Maintain a clean, organized, and professional showroom environment
  • Guide product selections using established processes to ensure accuracy
  • Maintain a personal follow-up system for quotes and active orders
  • Assist with physical inventory counts and showroom upkeep
  • Maintain current product knowledge through training and meetings
  • Participate in trade events and associations as needed

What We’re Looking For

  • High school diploma required; college coursework or degree preferred
  • Prior experience in building materials or construction required
  • Strong customer service and communication skills (verbal and written)
  • Ability to multi-task, stay organized, and work efficiently in a fast-paced environment
  • Experience with Microsoft Office, Excel, and data entry systems
  • Ability to read and understand basic construction documents and blueprints (preferred)
  • Ability to lift up to 50 lbs regularly and up to 100 lbs occasionally

Who We Are

American Cedar & Millwork is a trusted supplier of premium building materials across the Mid-Atlantic. Our product offerings include windows, doors, millwork, decking, siding, columns, cabinetry, and architectural products. We are proud of our reputation and even prouder of the high-character, team-minded people who make our company what it is.

Join Us

If you’re looking for a stable, values-driven company where your work matters and your contributions are appreciated, we’d love to hear from you.

Related keywords

Building MaterialsMillworkLumberConstructionResidential ProjectsMaterial Take-offsShowroom SalesInside SalesQuoting SoftwareBlueprintsCustomer Relationship ManagementInventory Management

About AMERICAN CEDAR AND MILLWORK

LinkedInVisit site

Driven to provide the absolute best service, expertise, and building materials to empower and support our customers.

Industry
Wholesale Building Materials
Company size
51-200 employees
Founded
1984
Headquarters
Lewes, Delaware
LinkedIn followers
845

The American Cedar & Millwork, Inc. family of companies was founded in 1984 by Michael and Julie Neal. The first store, Delaware Cedar Company, was located in Lewes, Delaware. At its inception, the company's mission was to offer customers the highest quality building materials complemented by a dedication to superior customer service. Over thirty-five years later, that philosophy remains the driving force behind the company that has now grown to include multiple locations serving the mid-Atlantic region. American Cedar & Millwork, Inc. presently has locations in Lewes, Delaware; Millersville, Maryland; Raleigh and Greensboro, North Carolina; and Coastal Coatings, Inc. located in Dover, Delaware. The company’s product line has also expanded to include cedar, redwood, hardwoods, roofing materials, doors, windows, hardware, custom mouldings, and other related millwork items, in addition to the services of a pre-staining operation and custom mill shop. We truly believe that the strength of our company lies in our people. Our employees have a wealth of knowledge and industry experience combined with a total dedication to serving and satisfying our customers. We appreciate your business and look forward to meeting your current and future building material needs.

Offices: 17993 American Way, Lewes, Delaware 19958, US · 214 Najoles Rd, Millersville, MD 21108, US · 3401 Tarheel Dr, Raleigh, North Carolina 27609, US · 10807 Falls Rd, Baltimore, Maryland, US · 6000 Laurel Knoll Dr, Pleasant Garden, North Carolina 27313, US

windows & doorsdecking & railingmouldingcabinetrywindow and door hardwaresidingcedartreated lumberand kitchen and bath design
View all jobs at AMERICAN CEDAR AND MILLWORK

About AMERICAN CEDAR AND MILLWORK

LinkedInVisit site

Driven to provide the absolute best service, expertise, and building materials to empower and support our customers.

Industry
Wholesale Building Materials
Company size
51-200 employees
Founded
1984
Headquarters
Lewes, Delaware
LinkedIn followers
845

The American Cedar & Millwork, Inc. family of companies was founded in 1984 by Michael and Julie Neal. The first store, Delaware Cedar Company, was located in Lewes, Delaware. At its inception, the company's mission was to offer customers the highest quality building materials complemented by a dedication to superior customer service. Over thirty-five years later, that philosophy remains the driving force behind the company that has now grown to include multiple locations serving the mid-Atlantic region. American Cedar & Millwork, Inc. presently has locations in Lewes, Delaware; Millersville, Maryland; Raleigh and Greensboro, North Carolina; and Coastal Coatings, Inc. located in Dover, Delaware. The company’s product line has also expanded to include cedar, redwood, hardwoods, roofing materials, doors, windows, hardware, custom mouldings, and other related millwork items, in addition to the services of a pre-staining operation and custom mill shop. We truly believe that the strength of our company lies in our people. Our employees have a wealth of knowledge and industry experience combined with a total dedication to serving and satisfying our customers. We appreciate your business and look forward to meeting your current and future building material needs.

Offices: 17993 American Way, Lewes, Delaware 19958, US · 214 Najoles Rd, Millersville, MD 21108, US · 3401 Tarheel Dr, Raleigh, North Carolina 27609, US · 10807 Falls Rd, Baltimore, Maryland, US · 6000 Laurel Knoll Dr, Pleasant Garden, North Carolina 27313, US

windows & doorsdecking & railingmouldingcabinetrywindow and door hardwaresidingcedartreated lumberand kitchen and bath design
View all jobs at AMERICAN CEDAR AND MILLWORK

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