Jobs at American Academy of Physician Associates (Now Hiring) — 3 open

eLearning Program Manager

Job Summary:

The eLearning Program Manager is primarily responsible for supporting AAPA’s Continuing Medical Education (CME) initiatives, with a focus on the implementation and optimization of eLearning and digital learning programs. This role supports multiple aspects of AAPA’s Learning Management System (LMS) – Learning Central and works collaboratively as part of a team to ensure effective implementation and ongoing management of the LMS platform.

Responsibilities include collaborating with staff and subject matter experts (SMEs) to ensure CME and eLearning content accuracy; effectively managing, building, and testing new CME/eLearning activities; supporting LMS‑related components of AAPA annual conference and specialty meetings; developing dashboards, generating, and distributing participation and assessment data reports; developing standard operating procedure (SOPs) for routine tasks, evaluating processes for continuous improvement, troubleshooting user experience issues; and providing general CME‑related customer support to AAPA members, nonmembers, and staff.

In addition to LMS-related responsibilities, the eLearning Program Manager will assist Technology and Support Services team members and collaborate with cross-departmental staff on projects as needed. This is a very collaborative position that occasionally requires timely responses to internal and external requests.

Key Responsibilities:

• Construct CME activities within the LMS using provided components; review content for editorial and visual quality; finalize activity materials in collaboration with the CME owner; and develop corresponding assessments.
• Assist with the project management of timelines and deliverables for LMS course construction.
• Design and develop interactive eLearning activities using Articulate (Storyline/Rise), as needed.
• Assists with execution of CME webinars.
• Conduct quality assurance testing of CME activities prior to launch to ensure accuracy, functionality, and overall learner experience.
• Develop and implement Standard Operating Procedures (SOPs) that result in efficient administration of Learning Central.
• Manage the CME tech email inbox by troubleshooting issues users experience and either provide guidance and resolve issues directly or escalate with the LMS vendor.
• Generate participation and assessment data from the LMS as requested by staff and partners, which occur both monthly and on an ad hoc basis.
•  Generate revenue and expense reports for product partners.
• Support LMS implementations and/or upgrades by conducting testing and documenting results.
• Review marketing copy for promotion of CME activities.
• Support IT department with implementations and/or upgrades of other systems related to the LMS by conducting testing and documenting results.
• Perform other related duties and contribute to special projects as needed to support organizational objectives.

Required Abilities:

• Detail oriented and consistent
• Digitally savvy and technically proficient
• Self-starter and fast learner
• Patient, flexible, and creative problem solver
• Empathetic and customer focused
• Comfortable managing multiple projects and deadlines
• Comfortable working independently as well as collaborating with a team
• Belief in education as a tool for positive behavior change

Education and Experience:

• Bachelor’s degree required
• Experience within the non-profit sector preferred
• Experience with continuing medical education (CME) or continuing education (CE) credit systems preferred
• Proficiency with Microsoft Excel, Word and PowerPoint required
• Familiarity with medical terminology preferred
• Experience working in web-based systems such as: Learning Management Systems (LMS), Association Management Systems (AMS), Content Management Systems (CMS) preferred

The American Academy of PAs is an Equal Opportunity Employer and is committed to enriching the working environment for all staff by promoting a culture of inclusion, diversity, equity, and accountability. We invite individuals with diverse backgrounds, experiences, and abilities to apply. AAPA considers all qualified applicants without regard to color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, and any other classifications protected by law.