Norwalk, California, United States · On-site
$27/hr–$32/hr
Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and p…
Skills: Case management, Customer service, Medi-Cal knowledge, Medicare knowledge, Social security benefits
Pasadena, California, United States · On-site
$25/hr–$29/hr
Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and p…
Skills: Customer Service, Patient Experience Management, Communication, Problem Solving, Bilingualism
Commerce, California, United States · On-site
$311k–$373k/yr
Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and p…
Skills: Clinical Patient Care, Medical Leadership, Administrative Management, Electronic Medical Records, Interdisciplinary Team Collaboration
Commerce, California, United States · Hybrid
$125k–$156k/yr
Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and p…
Skills: Nonprofit Fundraising, Annual Giving Program Design, Leadership Gift Solicitation, Donor Journey Management, Multi-channel Fundraising Campaigns
Montebello, California, United States · On-site
$119k–$149k/yr
Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and p…
Skills: Government Affairs, Public Policy, Community Engagement, Medicaid Managed Care, Medicare
Commerce, California, United States · On-site
Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and p…
Skills: Nursing Care, Ambulatory Care, Family Practice, Internal Medicine, Pediatrics
Anaheim, California, United States · On-site
$161k–$201k/yr
Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and p…
Skills: Patient Care, Diagnosis and Management, Care Coordination, Electronic Medical Records, Bilingual Spanish
Orange, California, United States · On-site
$161k–$201k/yr
Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and p…
Skills: Patient Care, Medical Services, Care Coordination, Electronic Medical Records, BLS Certification
Anaheim, California, United States · On-site
$76k–$95k/yr
Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and p…
Skills: Contact Center Analytics, Workforce Management, AI Automation Tools, Project Management, Omnichannel Workflows
Norwalk, California, United States · On-site
$25/hr–$32/hr
Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and p…
Skills: Care Coordination, Staff Supervision, Patient Care, Competency Training, Performance Evaluation
Monterey Park, California, United States · On-site
$25/hr–$28/hr
Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and p…
Skills: Transportation Safety, Accident Investigation, Safety Training, Compliance Auditing, Vehicle Maintenance Monitoring
El Monte, California, United States · On-site
Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and p…
Skills: Home Care Coordination, Patient Care, Durable Medical Equipment Coordination, Nursing Home Care, Interdisciplinary Team Collaboration
Commerce, California, United States · Hybrid
$75k–$93k/yr
Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and p…
Skills: Grant Writing, Proposal Development, RFP Response, Budget Crafting, Non-profit Development
Anaheim, California, United States · On-site
$88k–$110k/yr
Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and p…
Skills: Strategic Development, Training Implementation, Quality Oversight, Employee Performance Management, Patient Experience Enhancement
Anaheim, California, United States · On-site
$69k–$86k/yr
Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and p…
Skills: Workforce Management, Data Analysis, KPI Monitoring, Staffing Optimization, Forecasting
West Covina, California, United States · On-site
$25/hr–$29/hr
Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and p…
Skills: Cleaning, Infection Control, Health and Safety, Basic Computer Knowledge
Pico Rivera, California, United States · On-site
$275k–$330k/yr
Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and p…
Skills: Medical Diagnosis, Patient Management, Urgent Care Treatment, Emergency Medicine, Patient Care
Bellflower, California, United States · On-site
$62/hr–$78/hr
Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and p…
Skills: Medication Dispensing, Clinical Pharmacy, Pharmacy Operations, Patient Care, Staff Supervision
Santa Ana, California, United States · On-site
Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and p…
Skills: Vital Signs, Phlebotomy, Medication Administration, Patient Care, Wound Care
Commerce, California, United States · On-site
$27/hr–$32/hr
Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and p…
Skills: Patient Care, Electronic Health Record (EHR), Phlebotomy, Clinical Support, Patient Experience Management
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The Senior Care Advocate II assists the PACE interdisciplinary team in coordinating essential services and managing participant inquiries, complaints, and appeals. They also facilitate case management activities, including linkage to community resources and processing disenrollments while ensuring compliance with state and federal regulations.
A bachelor's degree in social work or a related health/human services field is required, along with at least two years of customer service or case management experience. Candidates must possess knowledge of Medi-Cal and Medicare benefits and hold a valid BLS/First Aid certificate.
If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.
As a member of the social work department, assist the PACE IDT in coordinating essential PACE services and promote participant satisfaction and retention through consistent, high-quality customer service skills. Lead efforts to support and address participant and family service questions, requests, complaints, appeals, and incident reporting. Ensure Medi-Cal and Medicare issues are effectively addressed via established workflows to promote prompt resolution. Responsibilities also include processing involuntary disenrollments, as well as facilitating on-site satisfaction surveys and actively engaging in other center-wide participant experience activities. Will assist participants and families with linkage and referrals to community resources and perform other case management activities as needed. Works collaboratively with MSWs and the interdisciplinary teams to achieve program and organizational goals while adhering to established state and federal regulations.
Bachelor’s degree in social work or another health or human services field required
A minimum of 2 years of customer service or case management experience is required, with a preference for experience in the healthcare field.
Knowledge of Medi-Cal, Medicare, and Social Security benefits is required, including application and renewal requirements, and related forms and documentation.
BLS/First Aid certificate is required.
Experience in PACE or other healthcare settings serving the frail or elderly is preferred.
Bilingual: Spanish/English, Chinese/English, or another second language is strongly preferred.
Compensation Disclaimer
Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.
AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
AltaMed is one of the nation’s largest community health networks. For more than 55 years, we have provided care to patients in the diverse neighborhoods of Los Angeles and Orange counties. For health care professionals dedicated to their patients, communities, and careers, AltaMed offers an opportunity to pursue professional goals with pride and distinction. As a non-profit organization, we focus on the needs of our patients and the well-being of our communities. Our commitment to community health pushes us to look beyond our offices and clinics and see not just patients, but new possibilities for community wellness. Many of our employees joined us because their families were AltaMed patients and saw firsthand that patients are at the center of all we do. This approach supports our ambitious goals. We are continually accredited by The Joint Commission (JCAHO), which ensures quality standards in U.S. medical facilities. We were the first community health network in the nation designated as a Primary Care Medical Home (PCMH). We are extremely proud of our patient satisfaction achievements, including our highest scores during our greatest period of growth. We have expanded to 40+ locations in Southern California, offering primary medical, dental, and senior care. We are active in community outreach and education and staffed by dedicated professionals committed to patient care. Always looking for ways to serve more people, AltaMed leads the industry in bringing new individuals into our nation’s health care system as the top enroller for Covered California. As we continue to grow, we remain at the forefront of evolving health care systems, providing comprehensive care throughout patients’ lives. We will continue to build on our reputation as a rewarding long-term choice for both patients and professionals who believe quality health care is everyone’s right.
Offices: 2040 Camfield Avenue, Los Angeles, CA 90040, US
AltaMed is one of the nation’s largest community health networks. For more than 55 years, we have provided care to patients in the diverse neighborhoods of Los Angeles and Orange counties. For health care professionals dedicated to their patients, communities, and careers, AltaMed offers an opportunity to pursue professional goals with pride and distinction. As a non-profit organization, we focus on the needs of our patients and the well-being of our communities. Our commitment to community health pushes us to look beyond our offices and clinics and see not just patients, but new possibilities for community wellness. Many of our employees joined us because their families were AltaMed patients and saw firsthand that patients are at the center of all we do. This approach supports our ambitious goals. We are continually accredited by The Joint Commission (JCAHO), which ensures quality standards in U.S. medical facilities. We were the first community health network in the nation designated as a Primary Care Medical Home (PCMH). We are extremely proud of our patient satisfaction achievements, including our highest scores during our greatest period of growth. We have expanded to 40+ locations in Southern California, offering primary medical, dental, and senior care. We are active in community outreach and education and staffed by dedicated professionals committed to patient care. Always looking for ways to serve more people, AltaMed leads the industry in bringing new individuals into our nation’s health care system as the top enroller for Covered California. As we continue to grow, we remain at the forefront of evolving health care systems, providing comprehensive care throughout patients’ lives. We will continue to build on our reputation as a rewarding long-term choice for both patients and professionals who believe quality health care is everyone’s right.
Offices: 2040 Camfield Avenue, Los Angeles, CA 90040, US
