Greater London, England, United Kingdom · Hybrid
Role overview This is a hands-on onboarding and KYC management role at the centre of how ALT 21 onboards its clients. Reporting to the SVP of Operations, you will own the day-to-day review of new accounts against our onb…
Skills: KYC, AML, Client Onboarding, Risk Assessment, Transaction Monitoring
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The Onboarding Manager will oversee end-to-end client onboarding, KYC, and financial crime screening while applying a risk-based approach to decision-making. Additionally, the role involves managing direct reports and driving automation initiatives to enhance system connectivity and operational efficiency.
Candidates must have solid experience in client onboarding, KYC, and transaction monitoring, along with a strong understanding of FCA and JMLSG guidance. Technical proficiency in understanding system integrations and a proactive approach to automating manual processes are essential for this role.
Role overview
This is a hands-on onboarding and KYC management role at the centre of how ALT 21 onboards its clients. Reporting to the SVP of Operations, you will own the day-to-day review of new accounts against our onboarding policy and procedures - running screening, risk assessments, KYC and ongoing monitoring to completion - while applying a genuine risk-based approach and your own judgement. You will also manage direct reports, acting as a point of escalation and a coach, and work closely alongside the EU Onboarding Manager to keep our UK and European processes aligned.
What sets this role apart is the technical dimension. ALT 21 is an FX fintech and automation is core to how we scale, so we want an onboarding manager who is comfortable with technology rather than fazed by it - someone who looks at a manual task and asks, "why aren't we automating this?", understands how our systems and third-party vendors talk to each other, and helps enhance those connections. Strong candidates will show some or all of these technical skills; the more you bring, the better. Everyone here is expected to be in the weeds - this is not a role for someone who wants to sit back and simply administer a process.
Company overview
ALT 21 is an innovative, award-winning and dual-regulated FX hedging technology company. We are a fast-growing business with offices in London, Dublin, Portugal and Malta and have undergone significant change over the last year on the back of a large funding round. We build technology that simplifies hedging, providing a full suite of products distributed through our partner channels to SMEs. Our mission is to use technology to bring essential financial risk management products to everyday businesses in a way that is easy for them to understand.
Key responsibilities and accountabilities
Responsibilities include but are not limited to the following.
Onboarding, KYC & financial crime
Automation, systems & technology
Leadership & collaboration
Person specification
You will be commercially minded and pragmatic, but with genuine respect for the procedures and guidelines set out by Compliance - able to move quickly without cutting corners. You are comfortable in a fast-moving environment where processes and tooling change constantly. You will have strong initiative, judgement and attention to detail, communicate with professionalism and integrity, and have a bias to action: you own problems and see them through without needing to be micromanaged.
Essential
Desirable - strong candidates will show some or all of the following:
Experience with the following tools is a plus
The Alternative Banking Platform
ALT21 is a European-based, UK-headquartered alternative banking platform supporting businesses that operate across borders. We offer a simpler alternative to traditional banks and FX brokers enabling companies to hold, move, and manage money across currencies through one clear, integrated platform. We exist to remove the complexity, hidden costs, and fragmented processes that have long defined international banking giving businesses greater confidence and control as they grow.
Offices: 45 Eagle Street, London, England WC1R 4FS, GB · 40 Mespil Road, 3rd Floor, Dublin, Dublin 4 DO4 C2N4, IE · Estádio Cidade, Coimbra, Rua Dom João III, porta 6, Coimbra, Coimbra 3030-329, PT · 171,TRIQ L- IFRAN, VALLETTA, VALLETTA VLT 1455, MT
The Alternative Banking Platform
ALT21 is a European-based, UK-headquartered alternative banking platform supporting businesses that operate across borders. We offer a simpler alternative to traditional banks and FX brokers enabling companies to hold, move, and manage money across currencies through one clear, integrated platform. We exist to remove the complexity, hidden costs, and fragmented processes that have long defined international banking giving businesses greater confidence and control as they grow.
Offices: 45 Eagle Street, London, England WC1R 4FS, GB · 40 Mespil Road, 3rd Floor, Dublin, Dublin 4 DO4 C2N4, IE · Estádio Cidade, Coimbra, Rua Dom João III, porta 6, Coimbra, Coimbra 3030-329, PT · 171,TRIQ L- IFRAN, VALLETTA, VALLETTA VLT 1455, MT
