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Jobs at Alpaca (Now Hiring) — 8 open

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Support AI Analyst

Hidalgo del Parral, Chihuahua, Mexico · Remote OK

Entry level$329M raised

Who We Are: Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our tot…

Skills: AI Tool Management, Prompt Engineering, Data Analysis, Stakeholder Management, Zendesk

Alpaca logoAlpaca

Director of Operations, Digital Assets

Hidalgo del Parral, Chihuahua, Mexico · Remote OK

Senior+$329M raised

Who We Are: Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our tot…

Skills: Operations Management, Digital Assets, Brokerage Infrastructure, Financial Services, API Management

Alpaca logoAlpaca

Due Diligence Analyst

Remote OK

Mid level$329M raised

Who We Are: Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our tot…

Skills: Due Diligence, Risk Management, Compliance, AML, KYC

Alpaca logoAlpaca

Senior Software Engineer - Advisory Suite

Reims, Grand Est, France · Remote OK

Senior$329M raised

Who We Are: Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our tot…

Skills: System Design, Object-Oriented Data Modeling, C/C++, Go, Zig

Alpaca logoAlpaca

Securities Finance Analyst

United States · Remote OK

Mid level$329M raised

Who We Are: Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our tot…

Skills: Securities Lending, Short Selling, SQL, Excel VBA, Go

Alpaca logoAlpaca

Senior Full-Stack Engineer - Broker API (Partner-Facing Application)

Ottawa, Ontario, Canada · Remote OK

Senior$329M raised

Who We Are: Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our tot…

Skills: TypeScript, React, Golang, C#, HTML

Alpaca logoAlpaca

Acquisition Engineering Team Lead

São José da Laje, Alagoas, Brazil · Remote OK

Senior$329M raised

Who We Are: Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our tot…

Skills: TypeScript, React, People Management, Headless CMS, Frontend Architecture

Alpaca logoAlpaca

Data Analyst

Hidalgo del Parral, Chihuahua, Mexico · Remote OK

Mid level$329M raised

Who We Are: Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our tot…

Skills: SQL, Python, dbt, PostgreSQL, Trino

Alpaca logo

Support AI Analyst

Alpaca

Hidalgo del Parral, Chihuahua, Mexico • Remote OK

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Entry level

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  • Full-time
  • Competitive Salary, Stock Options, Health Benefits, New Hire Home-Office Setup, Monthly Stipend
  • Posted 1d ago
  • ~40 hrs/week
  • Remote in Hidalgo del Parral, Chihuahua, Mexico

Responsibilities

The Support AI Analyst owns AI-powered support tools and automation initiatives to optimize customer and agent experiences. They are responsible for monitoring AI performance, optimizing prompts, and collaborating with Product and Engineering teams to improve operational efficiency.

Requirements

Requires 1-2 years of experience in customer support or operations within the investment brokerage or financial services industry. Candidates must have experience with AI tools, chatbots, or prompt engineering and possess strong analytical skills.

Full job description

Who We Are:

Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our total investment to over $320 million, fueling our ambitious vision.

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 9 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Alpaca is proudly backed by top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator.

 

Our Team Members:

We're a dynamic team of 380+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!

We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

Your Role 

The Support AI Analyst will serve as the primary owner of AI-powered support tools and automation initiatives. This role is responsible for optimizing the customer and agent experience through AI, identifying opportunities for automation, improving operational efficiency, and ensuring AI solutions deliver measurable business value.

The ideal candidate combines support operations knowledge, analytical thinking, and a strong interest in AI technologies. They will work closely with Product, Engineering, and Operations teams to implement, maintain, and continuously improve AI-driven workflows.

Things You Get To Do:

  • Own and manage Support AI tools, including chatbots, agent copilots, knowledge retrieval systems, and workflow automation solutions.
  • Monitor AI performance, adoption, and effectiveness using defined KPIs and reporting.
  • Identify repetitive support workflows and develop AI-driven solutions to reduce manual effort and contact volume.
  • Partner with Support leadership to prioritize AI initiatives based on business impact and customer needs.
  • Create, test, and optimize prompts, workflows, and automation logic.
  • Analyze customer interactions to identify gaps in AI performance and opportunities for improvement.
  • Maintain AI knowledge sources, FAQs, and training data to ensure accurate responses.
  • Coordinate with Product and Engineering teams on AI integrations, enhancements, and bug fixes.
  • Develop documentation, training materials, and best practices for AI-enabled support processes.
  • Act as the primary point of contact for AI-related support questions and escalations.

Who You Are (Must-Haves):

  • 1-2 years of experience in customer support, support operations, or business operations, within the investment brokerage or financial services industry.
  • Experience working with AI tools, chatbots, automation platforms, or prompt engineering 
  • Ability to interpret data and translate insights into actionable improvements.
  • Strong analytical and problem-solving skills
  • Strong communication and stakeholder management skills.
  • Experience with support platforms such as Zendesk is a plus.
  • Familiarity with APIs, workflows, and automation concepts is preferred.

How We Take Care of You:

  • Competitive Salary & Stock Options
  • Health Benefits
  • New Hire Home-Office Setup: One-time USD $500
  • Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Recruitment Privacy Policy

Related keywords

AIChatbotsAgent CopilotsKnowledge Retrieval SystemsWorkflow AutomationKPIsPrompt EngineeringZendeskAPIsInvestment BrokerageFinancial ServicesSupport OperationsBusiness OperationsData Interpretation

About Alpaca

LinkedInVisit site

Developer APIs for stocks, options and crypto trading, investing apps, and embedded fintech.

Industry
Financial Services
Company size
201-500 employees
Founded
2017
Headquarters
San Mateo, California
LinkedIn followers
63,565
Total funding
$329M

Alpaca is a US-headquartered, self-clearing broker-dealer and a global leader in brokerage infrastructure APIs providing access to stocks, ETFs, options, fixed income, and crypto. Alpaca delivers embeddable finance solutions for tokenization, fully paid securities lending, high-yield cash, 24/5 trading, Shariah-compliant investing, and more. Today, Alpaca powers over 9 million brokerage accounts across hundreds of fintechs and institutions in 40+ countries, with over $320M in funding from top investors including Drive Capital, Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Derayah Financial, Horizons Ventures, Unbound, SBI Group, Elefund, and Y Combinator.

Offices: 3 E 3rd Ave, Suite 200, San Mateo, California 94401, US

FinanceTradingFintechAlgorithm TradingInvestingplatformquanttrading botAPIDeveloper
View all jobs at Alpaca

About Alpaca

LinkedInVisit site

Developer APIs for stocks, options and crypto trading, investing apps, and embedded fintech.

Industry
Financial Services
Company size
201-500 employees
Founded
2017
Headquarters
San Mateo, California
LinkedIn followers
63,565
Total funding
$329M

Alpaca is a US-headquartered, self-clearing broker-dealer and a global leader in brokerage infrastructure APIs providing access to stocks, ETFs, options, fixed income, and crypto. Alpaca delivers embeddable finance solutions for tokenization, fully paid securities lending, high-yield cash, 24/5 trading, Shariah-compliant investing, and more. Today, Alpaca powers over 9 million brokerage accounts across hundreds of fintechs and institutions in 40+ countries, with over $320M in funding from top investors including Drive Capital, Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Derayah Financial, Horizons Ventures, Unbound, SBI Group, Elefund, and Y Combinator.

Offices: 3 E 3rd Ave, Suite 200, San Mateo, California 94401, US

FinanceTradingFintechAlgorithm TradingInvestingplatformquanttrading botAPIDeveloper
View all jobs at Alpaca

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