Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us! Imagine how fast your smartphone would become…
Skills: Customer Service, Logistics, Shipping, SAP, English Proficiency
Waarom zijn we trots op wat we doen bij allnex? Wij creëren coatings, producten die helpen de wereld te beschermen voor de generaties na ons – en dat is precies wat jij kan doen door je bij ons aan te sluiten! Stel je vo…
Skills: Road Freight Coordination, Sea and Air Freight, Customs Documentation, Dangerous Goods Regulations, Incoterms
Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us! Imagine how fast your smartphone would become…
Skills: Pricing analysis, SAP, Invoicing, Data validation, Troubleshooting
Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us! Imagine how fast your smartphone would become…
Skills: Customer service, Customer care, Order management, SAP ERP, Data management
Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us! Imagine how fast your smartphone would become…
Skills: Procurement, ERP systems, Data management, Supplier interaction, Communication
Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us! Imagine how fast your smartphone would become…
Skills: Sourcing Strategy, Supplier Negotiation, Total Cost Of Ownership, Contract Management, Market Analysis
Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us! Imagine how fast your smartphone would become…
Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us! Imagine how fast your smartphone would become…
Skills: Quality management, Laboratory operations, ISO certification, Six Sigma, Lean manufacturing
North Augusta, South Carolina, United States · On-site
Mid level
Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us! Imagine how fast your smartphone would become…
Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us! Imagine how fast your smartphone would become…
Skills: Production Planning, Demand Forecasting, Inventory Management, Capacity Planning, ERP Systems
Bergen op Zoom, North Brabant, Netherlands · On-site
Senior
Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us! Imagine how fast your smartphone would become…
Skills: Quality Management, ISO 9001, ISO 50001, ISO 14001, ISO 45001
Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us! Imagine how fast your smartphone would become…
Skills: SAP, Pricing analysis, Invoicing, Data validation, Microsoft Excel
Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us! Imagine how fast your smartphone would become…
Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us! Imagine how fast your smartphone would become…
Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us! Imagine how fast your smartphone would become…
Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us! Imagine how fast your smartphone would become…
Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us! Imagine how fast your smartphone would become…
Skills: Analytical Skills, Problem-Solving, Attention To Detail, Communication, Interpersonal Skills
Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us! Imagine how fast your smartphone would become…
Skills: SAP, Freight Procurement, Data Entry, Microsoft Office, English Proficiency
Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us! Imagine how fast your smartphone would become…
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Full-time
bachelor degree, professional certificate
International Working Experience, Career Growth and Development Opportunities
Posted 12d ago
Apply by Aug 31
~40 hrs/week
Responsibilities
Manage customer orders, inquiries, and complaints professionally while utilizing SAP for order processing and delivery monitoring. Coordinate with internal departments like Sales and Logistics to ensure timely shipments and maintain accurate customer master data.
Requirements
Requires 3-5 years of customer service experience with knowledge of logistics and proficiency in SAP and Microsoft Office. A graduate degree is required, and a certification in Trading or Logistics is considered an advantage.
Full job description
Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us!
Imagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other things in life.
Making objects and their surfaces more attractive and longer-lasting means making them more sustainable, and that’s a huge part of what working at allnex is about. No matter which role you step into, you’ll become part of a global team of passionate people who care deeply about the chemistry, quality, and global impact of coatings.
You’ll also join a highly multicultural and diverse team of more than 4,000 employees in four regions who – as part of one of the world’s leading coating resins companies – serve customers in over 100 countries across the globe.
allnex invites you to us as a Customer Service Representative today in South Korea! In this role, you will be responsible for managing customer orders, enquiries, and complaints with consistency, speed, and professionalism. The role also supports continuous improvement in service quality and process efficiency.
If you’re someone who thrives in a fast-paced environment, loves problem-solving, and enjoys building strong relationships with customers and partners — this could be the perfect opportunity for you!
Responsibilities
Handle customer interactions — manage orders, inquiries, and complaints promptly and professionally, aligned with Allnex’s service standards and policies.
Process orders in ERP (SAP) — receive, enter, and monitor deliveries, quantities, and billing details.
Coordinate internally — collaborate with Sales/Business Units, Supply Chain, Credit, PSRA, and Logistics to ensure timely shipment and documentation.
Monitor order fulfillment — proactively track orders, communicate delays or changes, and suggest alternatives when needed.
Handle shipment schedules — Coordinate shipments and documentation.
Maintain data integrity — update customer master data, instructions, pricing, and quotes in the system.
Manage documentation requests — provide Certificates of Analysis, Technical Data Sheets, Safety Data Sheets, delivery notes, and invoices to customers as needed.
Handle customer complaints — log complaints, follow up with investigations, coordinate corrective actions, and ensure closure.
Support process improvements — identify inefficiencies and recommend enhancements to reduce lead times, costs, and errors.
Perform daily report checks — download and review outstanding orders report, and take relevant follow-up actions.
Assist with ad hoc duties — perform additional tasks assigned by supervisors to support the team’s workload.
Required skills and experience
3 - 5 years’ experience in customer service, with knowledge of logistics and shipping.
Proficient in SAP (highly desirable).
Intermediate English language skills
Good knowledge of Microsoft Office
Logical mindset with a high level of precision and responsibility
Attention to detail
Strong problem-solving mindset with the ability to collaborate across functions.
Customer-focused attitude, always striving to deliver service excellence.
Clear and confident communicator, even when handling challenging situations.
Qualifications
Graduate Degree in any discipline.
Certification in Trading or Logistics is an added advantage.
We offer
We are proud to offer an international working experience with a tight-knit network of employees, making it easy to connect and learn from people all across our different functions. On top of that we are a truly innovative company with a strong team spirit, openness to new ideas, and great opportunities to grow and develop your career.
Equal Employment Opportunity allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.
Find out how you can make an impact! Check out our careers page for available opportunities. We look forward to hearing from you.
SAPERPLogisticsShippingCustomer ServiceOrder FulfillmentCertificates of AnalysisTechnical Data SheetsSafety Data SheetsCoating ResinsSupply ChainCustomer Master DataProcess ImprovementSouth Korea
allnex is a leading global manufacturer and solution provider of coating resins and additives
Industry
Chemical Manufacturing
Company size
1,001-5,000 employees
Founded
2013
Headquarters
Frankfurt
LinkedIn followers
55,014
allnex is a leading global manufacturer and solution provider of coating resins and additives for industrial and composite markets. With a 75-year heritage and €2.0 billion in revenue and around 4,000 employees worldwide, our focus is to create innovative chemistry for all nex>t generations, driven by the needs of our customers in a fast-changing world. We do this with sales, research and production network spanning 35 countries, a workforce representing over 50 nations with an all-in dedication to innovation, sustainability and reliable partnership.
allnex supports customers to enhance their product and service solutions with a wide range of chemistries and innovative products, including the sustainable ECOWISE™ offerings. As part of PTT Global Chemical (PTTGC), our main markets are Mobility & Transportation, Packaging & Consumer Goods and Construction & Infrastructure.
Would you like to know more about who we are and what we do? Visit www.allnex.com or our social media channels! (LinkedIn and YouTube).
Interested in joining our team? Watch our video: https://bit.ly/2kqA84H
You can find all our latest vacancies on our Career page: https://careers.allnex.com/
Offices: The Squaire, Am Flughafen, D 60549 Frankfurt am Main, Frankfurt, 60549, DE
allnex is a leading global manufacturer and solution provider of coating resins and additives
Industry
Chemical Manufacturing
Company size
1,001-5,000 employees
Founded
2013
Headquarters
Frankfurt
LinkedIn followers
55,014
allnex is a leading global manufacturer and solution provider of coating resins and additives for industrial and composite markets. With a 75-year heritage and €2.0 billion in revenue and around 4,000 employees worldwide, our focus is to create innovative chemistry for all nex>t generations, driven by the needs of our customers in a fast-changing world. We do this with sales, research and production network spanning 35 countries, a workforce representing over 50 nations with an all-in dedication to innovation, sustainability and reliable partnership.
allnex supports customers to enhance their product and service solutions with a wide range of chemistries and innovative products, including the sustainable ECOWISE™ offerings. As part of PTT Global Chemical (PTTGC), our main markets are Mobility & Transportation, Packaging & Consumer Goods and Construction & Infrastructure.
Would you like to know more about who we are and what we do? Visit www.allnex.com or our social media channels! (LinkedIn and YouTube).
Interested in joining our team? Watch our video: https://bit.ly/2kqA84H
You can find all our latest vacancies on our Career page: https://careers.allnex.com/
Offices: The Squaire, Am Flughafen, D 60549 Frankfurt am Main, Frankfurt, 60549, DE