McAllen, Texas, United States · On-site
Job Description: Job Description: From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you’ll ensure our traveling customers are kept well-informed and are in the right place at the ri…
Skills: Customer service, Communication skills, Computer literacy, Critical thinking, Basic math
Chicago, Illinois, United States · On-site
Job Description: Job Description: Office Agents are responsible for helping customers during the shipping process by coordinating shipping details, completing compliance documentation, and providing customer service. All…
Skills: Customer service, Shipping documentation, Compliance, Data entry, Communication skills
Chicago, Illinois, United States · On-site
Job Description: Job Description: Do you enjoy working outdoors in a fast-paced, safety-obsessed aviation environment? As a Ramp Agent, you will be essential in ensuring that flights run on time by providing efficient gr…
Skills: Ground support, Aircraft guidance, Cargo handling, Baggage handling, Heavy equipment operation
Atlanta, Georgia, United States · On-site
Job Description: Job Description: From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Supervisor you’ll ensure our traveling customers are kept well-informed and are in the right place at t…
Skills: Customer service, Leadership, Communication, Problem solving, Time management
Boston, Massachusetts, United States · On-site
Job Description: Job Description: From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you’ll ensure our traveling customers are kept well-informed and are in the right place at the ri…
Skills: Customer service, Communication, Problem solving, Computer literacy, Time management
Phoenix, Arizona, United States · On-site
Job Description: Do you enjoy working in a fast-paced, safety-obsessed aviation environment? Ideal candidates will have at least one year of relevant experience. The work of an Account Manager includes but is not limited…
Skills: Ground operations management, Cargo handling, Safety compliance, Team leadership, Performance management
Palm Springs, California, United States · On-site
Job Description: Alliance Ground International (AGI) is one of the largest independently owned ground handling company providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to ove…
Skills: Ground handling, Aviation operations, Team leadership, Safety compliance, FAA regulations
Santa Ana, California, United States · On-site
Job Description: Job Description: Do you enjoy working outdoors in a fast-paced, safety-obsessed aviation environment? As a Ramp Agent, you will be essential in ensuring that flights run on time by providing efficient gr…
Skills: Ground support, Aircraft marshalling, Baggage handling, Cargo loading, Heavy equipment operation
San Diego, California, United States · On-site
$16/hr–$17/hr
Job Description: Job Description: From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you’ll ensure our traveling customers are kept well-informed and are in the right place at the ri…
Skills: Customer service, Communication, Computer literacy, Critical thinking, Basic math
Phoenix, Arizona, United States · On-site
Job Description: Do you enjoy working in a fast-paced, safety-obsessed aviation environment? Position Overview: The Ground Ramp Manager is responsible for overseeing all ramp operations, ensuring the safe, efficient, and…
Skills: Ramp operations, Team leadership, Aviation safety, Ground support equipment, Operational management
Phoenix, Arizona, United States · On-site
Job Description: Alliance Ground International (AGI) is one of the largest independently owned ground handling company providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to ove…
Skills: Operations Management, Ground Handling, Aviation Safety, Customer Service, Team Leadership
San Diego, California, United States · On-site
$18/hr–$20/hr
Job Description: Do you enjoy working in a fast-paced, safety-obsessed aviation environment? As an Airport Concierge, you will be responsible for delivering a seamless end-to-end airport experience to clients, ensuring c…
Skills: Customer service, Communication skills, Problem-solving, Time management, Computer literacy
New York, New York, United States · On-site
$24/hr–$27/hr
Job Description: Job Description: The work of an Airport Driver includes but is not limited to currently holding a CDL-Class A with hazmat endorsements—the ability to drive a tractor-trailer daily to accommodate a busy w…
Skills: CDL Class A, Hazmat Endorsement, Tractor-trailer operation, Ramp operations, Manual transmission
Miami, Florida, United States · On-site
Job Description: Job Description: Do you enjoy working outdoors in a fast-paced, safety-obsessed aviation environment? As a Ramp Agent, you will be essential in ensuring that flights run on time by providing efficient gr…
Skills: Ground support, Aircraft guidance, Cargo handling, Baggage handling, Heavy equipment operation
Berlin, Germany · On-site
Job Description: Do you enjoy working in a fast-paced, safety-obsessed aviation environment? Position Overview: The Combo Agent is responsible for performing both ramp and warehouse duties within the ground handling oper…
Skills: Cargo handling, Ramp operations, Warehouse management, Aviation safety, Security protocols
Los Angeles, California, United States · On-site
$30/hr–$40/hr
Job Description: Are you an experienced mechanic who enjoys working on a variety of auto and diesel engines? The Ground Service Mechanic is responsible for general troubleshooting and repair work on gas/diesel engines an…
Skills: Troubleshooting, Diesel engine repair, Gas engine repair, Hydraulic systems, Electrical systems
San Francisco, California, United States · On-site
$27/hr–$29/hr
Job Description: Are you a safety-conscious, proactive person who enjoys coaching others? Let your career take off with Alliance Ground International as a Safety & Training Coordinator! Alliance Ground International (AGI…
Skills: Safety compliance, Training coordination, Statistical reporting, Trend analysis, Auditing
Phoenix, Arizona, United States · On-site
Job Description: Job Description: Ramp Supervisors are responsible for leading flights for the smooth and safe operation of airport ground handling services, ensuring that flights depart and arrive on schedule, and that …
Skills: Team leadership, Ground handling, Aviation safety, Staff scheduling, Heavy equipment operation
Boston, Massachusetts, United States · On-site
$21/hr–$23/hr
Job Description: Do you enjoy working in a fast-paced, safety-obsessed aviation environment? As an Airport Concierge, you will be responsible for delivering a seamless end-to-end airport experience to clients, ensuring c…
Skills: Customer service, Communication skills, Problem-solving, Time management, Computer literacy
Atlanta, Georgia, United States · On-site
Job Description: Job Description: Do you enjoy working outdoors in a fast-paced, safety-obsessed aviation environment? As a Ramp Agent, you will be essential in ensuring that flights run on time by providing efficient gr…
Skills: Ground support, Aviation safety, Heavy equipment operation, Cargo handling, Baggage handling
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The Passenger Service Agent is responsible for providing exceptional customer service at check-in, boarding gates, and arrivals while ensuring all safety and security protocols are followed. They handle ticketing, baggage processing, flight documentation, and coordinate flight movement messages between ground teams and flight crews.
Candidates must be at least 18 years old with a high school diploma or GED and the ability to lift up to 70 pounds. Applicants must possess authorization to work in the United States and be able to obtain airport security identification.
Job Description:
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you’ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you’ll put our customers - and their customers’ needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent!
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.
Job Responsibilities:
All AGI Team members have a responsibility and duty while at work to:
Physical Requirements:
Knowledge, Skills, and Abilities:
Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image.
Good communication skills: Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.
Computer skills: Passenger Service agents are required to use computer systems daily.
Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.
Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.
Time management skills: Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.
Qualifications:
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
We are #TheAirportPeople
AGI is one of the fastest growing, US-owned, ground handling companies in North America, providing ground, cargo, mail handling, and security services. Founded in 1987, AGI is headquartered in Miami and has more than 12,000 employees spread across 62 airports in the United States and Canada. AGI's portfolio of services includes air cargo, aircraft ground handling, e-commerce, passenger service, and security services. AGI is owned by Audax Croup and Greenbriar Equity Croup, LLC.
Offices: 9130 S. Dadeland Blvd, Suite 1801, Miami, Florida 33156, US · 836 Patton Drive, Chicago, IL 60666, US · Cargo Center 77 Eastern Road, JFK Intl Airport, Jamaica, NY 11430, US · 1651 NW 68th Ave, Building 706, Suite 206, Miami, Florida 33126, US · 5761 W Imperial Hwy, Los Angeles, California 90045, US
We are #TheAirportPeople
AGI is one of the fastest growing, US-owned, ground handling companies in North America, providing ground, cargo, mail handling, and security services. Founded in 1987, AGI is headquartered in Miami and has more than 12,000 employees spread across 62 airports in the United States and Canada. AGI's portfolio of services includes air cargo, aircraft ground handling, e-commerce, passenger service, and security services. AGI is owned by Audax Croup and Greenbriar Equity Croup, LLC.
Offices: 9130 S. Dadeland Blvd, Suite 1801, Miami, Florida 33156, US · 836 Patton Drive, Chicago, IL 60666, US · Cargo Center 77 Eastern Road, JFK Intl Airport, Jamaica, NY 11430, US · 1651 NW 68th Ave, Building 706, Suite 206, Miami, Florida 33126, US · 5761 W Imperial Hwy, Los Angeles, California 90045, US
