Charlotte, North Carolina, United States · On-site
Client Experience Specialist - Charlotte, NC We are looking for a motivated self starter to strive for excellence in the merchant service industry. We value team players and client-conscience individuals who want to make…
Skills: Customer Service, Technical Support, B2B Support, CRM, Ticket Management
Charlotte, North Carolina, United States • On-site
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The role involves resolving customer service and technical support inquiries for merchants and partners in the financial technology sector. Responsibilities include managing billing questions, performing outbound call campaigns, and maintaining department SOPs.
A Bachelor's degree or comparable experience is preferred, along with strong technical aptitude and data entry skills. Candidates must be able to work independently in a fast-paced environment and participate in rotational on-call duties.
Client Experience Specialist - Charlotte, NC
We are looking for a motivated self starter to strive for excellence in the merchant service industry.
We value team players and client-conscience individuals who want to make a difference for businesses by providing them the best in financial technology products and services.
As a Client Experience Specialist you will need to effectively answer and resolve customer service and technical support inquiries from both merchants and partners. This is a B2B customer support role and the ideal candidate will have a proven track record of providing exceptional customer service to our customers. Daily customer support inquiries include, but are not limited to general customer service, technical software & hardware support, billing and statement questions, rate analysis, batch & funding verification. Actively support customers by participating in outbound call campaigns and non-phone related tasks, special projects, and other support activities as required.
ABOUT ALLEGIANCE
Quite simply, Allegiance helps businesses to get paid. We remove friction from the payment process so business leaders can focus on what they do best- Building their business, not their back offices. And we are growing our team that sells Allegiance’s value.
OPPORTUNITIES & BENEFITS
Allegiance Merchant Services is a rapidly growing company, and we are constantly adding creating new opportunities for our employees and the company as a whole. Along with growth opportunities we offer:
RESPONSIBILITIES
SKILLS & QUALIFICATIONS
EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Allegiance to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
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#DIFFERENT
Allegiance Merchant Services is an industry-leading merchant services company dedicated to providing our customers with the latest technology, timely customer service and a price rate guarantee. Our full service options include; debit and credit card processing, electronic gift card processing, electronic check processing, merchant cash advance programs and e-commerce solutions. Our dedicated, experienced team of industry professionals provides innovative card-acceptance solutions and unparalleled customer service every day to meet long-term needs of our customers. Products/Solutions we provide: Merchant Accounts, Credit Card and Debit Card Processing (VISA, MasterCard, American Express and Discover), Credit Card Processing Equipment, eCommerce, Mobile Processing, Virtual Terminals, Fleet and pay at the pump processing, Gift and Loyalty Programs, Business Funding and Cash Advance Programs, Next Day Funding, Web Based Reporting Tools, PCI Compliance Support and Consulting, ATMs, Online Payment Software, POS Integration, Remote Deposit Capture for Checks, and Check Verification Services Allegiance Merchant Services is a registered ISO/MSP of Elavon, Inc.
Offices: 1419 Central Avenue, Charlotte, North Carolina 28205, US · 706 Giddings Avenue, Suite 210, Annapolis, MD 21401, US · 1126 Central Ave, St. Petersburg, Florida 33716, US
#DIFFERENT
Allegiance Merchant Services is an industry-leading merchant services company dedicated to providing our customers with the latest technology, timely customer service and a price rate guarantee. Our full service options include; debit and credit card processing, electronic gift card processing, electronic check processing, merchant cash advance programs and e-commerce solutions. Our dedicated, experienced team of industry professionals provides innovative card-acceptance solutions and unparalleled customer service every day to meet long-term needs of our customers. Products/Solutions we provide: Merchant Accounts, Credit Card and Debit Card Processing (VISA, MasterCard, American Express and Discover), Credit Card Processing Equipment, eCommerce, Mobile Processing, Virtual Terminals, Fleet and pay at the pump processing, Gift and Loyalty Programs, Business Funding and Cash Advance Programs, Next Day Funding, Web Based Reporting Tools, PCI Compliance Support and Consulting, ATMs, Online Payment Software, POS Integration, Remote Deposit Capture for Checks, and Check Verification Services Allegiance Merchant Services is a registered ISO/MSP of Elavon, Inc.
Offices: 1419 Central Avenue, Charlotte, North Carolina 28205, US · 706 Giddings Avenue, Suite 210, Annapolis, MD 21401, US · 1126 Central Ave, St. Petersburg, Florida 33716, US
