Burnaby, British Columbia, Canada · Hybrid
$70k–$75k/yr
Position Overview: We are looking for an energetic individual who will own all pre-sales tasks and won't hesitate to assist customers through various communication channels (ex. phone calls, chat, email, etc.). The selec…
Skills: Pre-sales Solution Design, IP Networking, VoIP, Technical Support, Technical Writing
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Own all pre-sales technical tasks, including solution design, product demonstrations, and technical support via various communication channels. Develop technical documentation such as user manuals and installation guides while collaborating with engineering and sales teams.
Requires a degree in Software, Computer, or Computer Engineering and at least 3 years of technical support experience. Must have a strong understanding of IP networking fundamentals and experience with VoIP or analog audio equipment.
Position Overview:
We are looking for an energetic individual who will own all pre-sales tasks and won't hesitate to assist customers through various communication channels (ex. phone calls, chat, email, etc.). The selected candidate will have excellent communication skills and will proactively seek out solutions even if they do not have all the answers.
NOTE: This role can be based out of either our Burnaby, BC HQ or Phoenix, Arizona.
Burnaby Applicants: In office 5 days/week during probation. Hybrid flexibility post-probation with manager approval.
USA Applicants: Remote until further notice.
The Technical Sales Specialist role will include all aspects of customer care including pre-sale and post-sale technical support by telephone and email. Support issues can relate to specific product software features, facilitating product demos for the sales team, inter-operation with third-party equipment, network problems, or hardware issues. You will also be performing and developing testing procedures. A frequent request for assistance involves IP voice paging using network speakers and/or connecting existing analog paging amplifiers to the customer network. Priority will be given to candidates with both VoIP and analog audio equipment experience.
The ideal candidate will research our products and become a subject matter expert for customers. You will also provide assistance to the Algo sales force with pre-sales solution design and development of documentation including user manuals, application notes, and installation guides.
Responsibilities:
Pre-Sales Solution Design & Support
Product Expertise & Consultation
Technical Documentation
Cross-Functional Collaboration
Qualifications:
Required Skills & Experience
Valuable Skills and Experiences:
An ideal candidate should have a keen interest in solving problems and enjoy working directly with customers. In addition, the candidate should express excellent organizational, administrative, communication, skills. We offer a competitive salary commensurate with experience and qualifications along with group medical and dental benefits.
Burnaby Applicants Salary: CAD$70,000 - 75,000/year.
USA Applicants Salary: To be discussed during interview process.
Dynamic IP Endpoints for Paging, Alerting, and Secure Door Entry
Founded in 1968, Algo has been a telecommunications or information technology company with over 50 years of experience developing, designing, and manufacturing communication endpoints. We manufacture network-based IP audio and video communication products for integration with VoIP Unified Communication (UC) and mass notification software platforms. Supporting secure SIP and multicast, Algo has a portfolio that includes IP speakers, IP intercoms, IP paging adapters, IP strobe lights, IP supervision controllers, and endpoint accessories. Algo is headquartered in Burnaby, BC, Canada – a suburb of Vancouver. The facility houses our design and technical support teams as well as manufacturing. More than 4 million telecom endpoints have been manufactured and shipped globally. Algo Communication Products Ltd. is proud to be a 2026 winner of Canada’s Best Managed Companies by Deloitte Private’s global business program, honouring Algo’s innovative technology, operational excellence, and consistent growth. Algo offers direct sales support in Canada, the USA, and Europe. Reach out to an Algo representative today to see how we can help.
Offices: 4500 Beedie Street, Burnaby, BC V5J 5L2, CA
Dynamic IP Endpoints for Paging, Alerting, and Secure Door Entry
Founded in 1968, Algo has been a telecommunications or information technology company with over 50 years of experience developing, designing, and manufacturing communication endpoints. We manufacture network-based IP audio and video communication products for integration with VoIP Unified Communication (UC) and mass notification software platforms. Supporting secure SIP and multicast, Algo has a portfolio that includes IP speakers, IP intercoms, IP paging adapters, IP strobe lights, IP supervision controllers, and endpoint accessories. Algo is headquartered in Burnaby, BC, Canada – a suburb of Vancouver. The facility houses our design and technical support teams as well as manufacturing. More than 4 million telecom endpoints have been manufactured and shipped globally. Algo Communication Products Ltd. is proud to be a 2026 winner of Canada’s Best Managed Companies by Deloitte Private’s global business program, honouring Algo’s innovative technology, operational excellence, and consistent growth. Algo offers direct sales support in Canada, the USA, and Europe. Reach out to an Algo representative today to see how we can help.
Offices: 4500 Beedie Street, Burnaby, BC V5J 5L2, CA
