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Jobs at ALCOVA Mortgage (Now Hiring) — 2 open

ALCOVA Mortgage logoALCOVA Mortgage

Corporate Mortgage Trainer

Roanoke, Virginia, United States · Remote OK

$83k–$90k/yr

Senior

Position Title: Corporate Trainer Reports to: Senior Vice President of Training & Product Development Department: Training Location: Corporate Office – Roanoke, VA / Remote Position Type: Full Time; 40 hours per we…

Skills: Training Development, Mortgage Industry Knowledge, Encompass Software, nCino, Curriculum Design

ALCOVA Mortgage logoALCOVA Mortgage

Post Closing Assistant

Roanoke, Virginia, United States · On-site

$16/hr–$17/hr

Entry level

Position Title: Post Closer Assistant Reports to: Post Closing Manager Department: Post Closing Location: Corporate Office - Roanoke, VA Position Type: Full-Time; 40 hours per week Supervises: None FLSA Classification / …

Skills: Loan Document Review, Compliance Monitoring, Encompass Software, Communication Skills, Attention To Detail

ALCOVA Mortgage logo

Corporate Mortgage Trainer

ALCOVA Mortgage

Roanoke, Virginia, United States • Remote OK

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Senior

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  • $83k–$90k/yr
  • Full-time
  • high school, bachelor degree
  • Paid Time Off (PTO), Paid Holidays, Health Insurance, Dental Insurance, Vision Insurance, Voluntary Coverages
  • Posted 13d ago
  • ~40 hrs/week
  • Remote in Virginia, United States

Responsibilities

The Corporate Trainer is responsible for creating, developing, and administering training programs and collateral for new and existing employees. This includes conducting training sessions on Encompass and nCino software and educating staff on mortgage-specific process flows.

Requirements

Candidates must have mortgage industry training experience and expert-level knowledge of Encompass software. A high school diploma is required, though a college degree in a relevant field is preferred.

Full job description


Position Title: Corporate Trainer 

Reports to: Senior Vice President of Training & Product Development 

Department: Training

Location: Corporate Office – Roanoke, VA / Remote

Position Type: Full Time; 40 hours per week

Supervises: None

FLSA Classification / Type: Exempt / Administrative 

Pay Range: $83,000.00 - $90,000.00 annually 

Benefits: Paid Time Off (PTO), paid holidays, health, dental, and vision
insurance with additional voluntary coverages available  

POSITION SUMMARY

The Corporate Trainer will be responsible for the creation, development, and administration of training programs to meet specific business needs for new and existing employees. The Corporate Trainer is accountable for identifying the skills, knowledge, and abilities necessary for team members to perform their duties successfully and will provide accurate training of ALCOVA systems and processes.  

DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

  1. Collaborate with Senior Vice President of Training & Product Development to create training collateral
  2. Create written training materials for the Loan Originator, Loan Originator Assistant, and Processing roles
  3. Create training collateral – written, videos, training decks, etc.
  4. Create and facility training session both in-person and virtually
  5. Maintain and update training collateral as needed
  6. Develop additional value-added training as deemed necessary
  7. Educate employees regarding process flows that are specific to ALCOVA Mortgage.
  8. Create small training modules for the Wednesday Wakeup sessions
  9. Conduct training specifically for Encompass
  10. Conduct training specially for nCino
  11. Educate employees regarding process flows that are specific to ALCOVA Mortgage
  12. Answer questions and provide guidance around issues that pertain to training
  13. Review employee loan files after training and provide feedback
  14. Aspirations to learn more formal training methods including:
  1. Learning about adult learning styles
  2. Learning about the pathways to facilitation
  3. Developing engagement techniques
  4. Incorporating games and testing methods into training
  5. Developing eCourses

EDUCATION, EXPERIENCE, LICENSURE, AND COMPETENCIES

  1. High school diploma, or equivalent education and experience; college degree in a relevant field preferred 
  2. Must have the ability to manage multiple tasks at one time
  3. Must exhibit patience and understanding in all interactions 
  4. Training experience in the mortgage industry is required 
  5. Must have well-rounded knowledge of the mortgage industry as a whole
  6. Experience training Loan Originators/Officers/Operations is preferred 
  7. Expert-level knowledge of Encompass software is required
  8. Experience using or training in nCino is preferred
  9. Experience as a Loan Originator/Officer/Operational function is preferred 
  10. Confident and comfortable training large groups
  11. Must be able to take risks and learn new things
  12. Experience with Conventional, FHA, VA, USDA and Bond loan types 
  13. Must have strong verbal and written communication skills
  14. Must be enthusiastic, energetic, empathetic, and creative 
  15. Must be self-starter, resourceful, and value accountability
  16. Passion to serve others both internal and external to the organization 
  17. Able to identify and resolve problems in a timely manner
  18. Must be able to evaluate issues, assess risk, and be decisive
  19. Able to understand and respond appropriately to basic inquiries
  20. Able to read, write, and communicate using the English language sufficient to perform job functions
  21. Able to use Company equipment in assigned area (including but not limited to telephone, copiers, fax machines, computers, internet, etc.).
  22. Able to access, input, retrieve, and interpret information using applicable computer systems (including, but not limited to, Microsoft Word, Excel, Outlook, industry-specific computer software, etc.).
  23. Well-versed with keyboard shortcuts and able to identify new ways to complete a task in less time
  24. Able to rely on limited experience and judgment to plan and accomplish goals
  25. Works well both independently and in a group with little supervision
  26. Compliance with all Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws, and Office of Foreign Asset Controls (OFAC) requirements is required. Employees must complete annual training in these areas. 

WORK ENVIRONMENT 

This job operates in a clerical, climate-controlled office setting with adequate lighting and low to moderate noise. In this role, the individual regularly uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. 

PHYSICAL DEMANDS

This is largely a sedentary role; however, some filing and photocopying is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary. 

TRAVEL

This position requires up to 25% domestic travel, primarily consisting of day or short trips to local branch offices and/or Corporate, regional meetings, or occasional off-site training seminars, which may require overnight stays. Must hold a valid U.S. driver's license and have reliable personal transportation, with all work-related mileage and expenses reimbursed by the Company. 

EXPECTED HOURS OF WORK

Days and hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m. Evening and weekend work may be required as job duties demand. 

OTHER DUTIES 

This position performs additional duties as assigned, given adequate guidance and resources. This Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee to perform this job. Duties, responsibilities and activities may change at any time with or without notice. 

EOE D/V/M/F

Related keywords

MortgageEncompassnCinoLoan OriginatorLoan ProcessingConventional LoansFHA LoansVA LoansUSDA LoansBond LoansAdult Learning StylesFacilitationeCoursesBSAAMLOFAC

About ALCOVA Mortgage

LinkedInVisit site

Showing You the Way Home! | NMLS#40508

Industry
Financial Services
Company size
201-500 employees
Founded
2003
Headquarters
Roanoke, VA
LinkedIn followers
4,278

ALCOVA Mortgage, LLC | NMLS ID# 40508 | (www.nmlsconsumeraccess.org) | 308 Market St. SE, Roanoke, VA 24011 | 855.462.5268 | Georgia Residential Mortgage Licensee# 42101 | Licensed by the N.J. Department of Banking and Insurance We take the hassle out of homebuying so you can get back to focusing on what matters most! Life moves fast, and so do you. That’s why we’ve made applying for a home loan a SNAP! Convenient Online Application: We offer a convenient online application that simplifies the mortgage process. Answer a few questions and easily sync your financial info through your phone, tablet or computer… anytime, anywhere. The Comfort of a Helping Hand: Having one-on-one interaction, especially when it’s about home loans, can be enormously beneficial. Unlike online-only lenders, our loan officers are here to answer your questions and guide you every step of the way. We can even fill out the application with you. Looking Out for You: We pride ourselves on providing a customer-first experience. Unlike traditional banks, we have the flexibility to work around your schedule and to shop around to find the loan that best suits your needs. With branches serving the Mid-Atlantic and Southeast, our ALCOVA Mortgage professionals are here to simplify the mortgage process. We strive to simplify the mortgage process by investing in the latest technology and hiring the best mortgage experts to give you the personalized service you deserve! Our accomplishments include an A+ rating with the Better Business Bureau, recognition by Inc. magazine as one of America’s Fastest Growing Businesses for 9 years, and induction into the Ellie Mae Hall of Fame for Exceptional Achievement in Business Growth. ALCOVA Mortgage is an Equal Housing Lender and an Equal Opportunity Lender. https://alcova.com/licenses/

Offices: 308 Market St. SE, Roanoke, VA 24011, US · 261 Asheland Ave, Asheville, North Carolina 28801, US · 103 Professional Park Dr SE, Blacksburg, Virginia 24060, US · 2348 Hwy 105, Ste 8, Boone, North Carolina 28607, US · 2074 Ayrsley Town Blvd, Ste A, Charlotte, North Carolina 28273, US

Mortgage LendingGovernment Loan Programs (FHA,USDA,VA)First Time Home BuyerReverse MortgagesRehabilitation Loans (203K)and Purchase and RefinanceMortgageReal Estate
View all jobs at ALCOVA Mortgage

About ALCOVA Mortgage

LinkedInVisit site

Showing You the Way Home! | NMLS#40508

Industry
Financial Services
Company size
201-500 employees
Founded
2003
Headquarters
Roanoke, VA
LinkedIn followers
4,278

ALCOVA Mortgage, LLC | NMLS ID# 40508 | (www.nmlsconsumeraccess.org) | 308 Market St. SE, Roanoke, VA 24011 | 855.462.5268 | Georgia Residential Mortgage Licensee# 42101 | Licensed by the N.J. Department of Banking and Insurance We take the hassle out of homebuying so you can get back to focusing on what matters most! Life moves fast, and so do you. That’s why we’ve made applying for a home loan a SNAP! Convenient Online Application: We offer a convenient online application that simplifies the mortgage process. Answer a few questions and easily sync your financial info through your phone, tablet or computer… anytime, anywhere. The Comfort of a Helping Hand: Having one-on-one interaction, especially when it’s about home loans, can be enormously beneficial. Unlike online-only lenders, our loan officers are here to answer your questions and guide you every step of the way. We can even fill out the application with you. Looking Out for You: We pride ourselves on providing a customer-first experience. Unlike traditional banks, we have the flexibility to work around your schedule and to shop around to find the loan that best suits your needs. With branches serving the Mid-Atlantic and Southeast, our ALCOVA Mortgage professionals are here to simplify the mortgage process. We strive to simplify the mortgage process by investing in the latest technology and hiring the best mortgage experts to give you the personalized service you deserve! Our accomplishments include an A+ rating with the Better Business Bureau, recognition by Inc. magazine as one of America’s Fastest Growing Businesses for 9 years, and induction into the Ellie Mae Hall of Fame for Exceptional Achievement in Business Growth. ALCOVA Mortgage is an Equal Housing Lender and an Equal Opportunity Lender. https://alcova.com/licenses/

Offices: 308 Market St. SE, Roanoke, VA 24011, US · 261 Asheland Ave, Asheville, North Carolina 28801, US · 103 Professional Park Dr SE, Blacksburg, Virginia 24060, US · 2348 Hwy 105, Ste 8, Boone, North Carolina 28607, US · 2074 Ayrsley Town Blvd, Ste A, Charlotte, North Carolina 28273, US

Mortgage LendingGovernment Loan Programs (FHA,USDA,VA)First Time Home BuyerReverse MortgagesRehabilitation Loans (203K)and Purchase and RefinanceMortgageReal Estate
View all jobs at ALCOVA Mortgage

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