City of Albany, New York, United States · On-site
Description Are you passionate about supporting individuals and families by connecting them to much-needed services and resources? At ACAP, we’ve been empowering individuals and families by expanding opportunities and br…
Skills: Customer Service, Data Entry, Intake and Eligibility, Case Management, Database Entry
Albany, New York, United States · On-site
Description Are you an early childhood educator, passionate about creating a nurturing learning environment for young children ages 3-5? At ACAP, we’ve been empowering children and families through early childhood educat…
Skills: Curriculum Planning, Child Assessment, Classroom Management, Parent Communication, Early Childhood Education
Albany, New York, United States · On-site
Description Do you love working with young children and want to make a difference in their lives? At ACAP, we’ve been empowering children and families through early childhood education for nearly 60 years. As a Teacher A…
Skills: Curriculum Planning, Child Assessment, Classroom Management, Early Childhood Education, Parent Relationship Building
Albany, New York, United States · On-site
Description Are you an early childhood educator who loves to nurture and support very young children, 6 weeks to 3 years old, during their earliest years?At ACAP, we’ve been empowering children and families through early…
Skills: Curriculum Planning, Child Assessment, Infant Care, Toddler Care, Classroom Management
Albany, New York, United States · On-site
Description Description: We are seeking a passionate, knowledgeable, and collaborative Disabilities and Mental Health Coordinator to support the social-emotional development, mental wellness, and inclusion of children an…
Skills: Disabilities Coordination, Mental Health Support, Case Management, Inclusive Classroom Practices, Behavior Management
City of Albany, New York, United States • On-site
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Engage with customers via phone, email, and in-person to conduct intakes and determine eligibility for ACAP programs. Coordinate program enrollment and connect clients to community resources while maintaining accurate data records.
Requires a high school diploma and at least two years of customer service and data entry experience in a social services or administrative setting. Basic PC skills are required, and an associate's degree in human services or a related field is preferred.
Description
Are you passionate about supporting individuals and families by connecting them to much-needed services and resources?At ACAP, we’ve been empowering individuals and families by expanding opportunities and breaking down barriers to success for nearly 60 years. As a Customer Service-Eligibility Navigator, you will collaborate with individuals and families to enroll them in ACAP programs and connect them to other needed resources through our community partners.
ACAP is hiring full-time Customer Service-Eligibility Navigators to join our team in-person at our main office in Albany, New York.Paid Time Off Benefits: Sick and Personal Leave, 12 paid holidays, 403(b) with employer contribution; Insurance Benefits: Health, Dental & Vision Insurance, Employer-paid life/AD&D Insurance, Short-term/Long-term Insurance; Additional Benefits: Tuition Assistance, Employee Assistance Program (EAP), and Opportunity for Advancement!
Pay starts at $21.27 per hour; Monday – Friday; 37.5 hours per weekA high school diploma or equivalent is required, along with a minimal two years of customer service and data entry experience in a call center, social services, or other client-facing administrative setting is required. Experience conducting intake and eligibility within a human services organization, nonprofit agency, or community-based organization will also meet this requirement. An associate's degree in human services, social work, psychology, or a related field is preferred. Basic PC skills including database entry, word processing, and spreadsheet skills is required. Bi- or Multi-lingual skills are a plus.
Be a part of an organization that values the growth of both its customers and its staff. Albany Community Action Partnership (ACAP) is a community action agency serving individuals and families living in poverty for nearly 60 years. Our services are administered through three departments: Career and Community Services, Early Childhood Education, and Energy Services. Each year, ACAP fosters opportunities for self-empowerment and enrichment in the lives of thousands of young children and families. Our mission is to partner with families and communities to expand opportunities and build stronger networks to foster upward economic mobility.
No phone calls, please.We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.THE POWER OF CHANGE
About Us ACAP is a nonprofit 501(c)(3) corporation registered in the state of New York. A variety of social services are provided to diverse cross sections of our community through ACAP's outreach offices in Albany and Cohoes as well as its numerous early childhood development classrooms throughout Albany County. Mission Statement ACAP works in partnership with families and communities to empower people to achieve economic self-sufficiency and an improved quality of life. ACAP’s History Started in 1966, ACAP is one of New York’s 52 Community Action Agencies (CAA’s) and one of 1000 nationwide. CAA’s are independent nonprofit organizations designated by the federal government in 1964 to combat poverty in various locales. ACAP’s purpose as Albany County’s CAA remains the same today as when we opened our doors over 40 years ago, which is to offer connections and services that help economically vulnerable individuals strengthen their families. As ACAP continues to expand and diversify our services and partnerships, we remain committed to be an exceptionally accessible and safe place for people to seek a better way of life and a great place for our employees to maintain fulfilling careers.
Offices: 333 Sheridan Ave, Albany, New York 12206, US · 145 Remsen St, Cohoes, NY 12047, US
THE POWER OF CHANGE
About Us ACAP is a nonprofit 501(c)(3) corporation registered in the state of New York. A variety of social services are provided to diverse cross sections of our community through ACAP's outreach offices in Albany and Cohoes as well as its numerous early childhood development classrooms throughout Albany County. Mission Statement ACAP works in partnership with families and communities to empower people to achieve economic self-sufficiency and an improved quality of life. ACAP’s History Started in 1966, ACAP is one of New York’s 52 Community Action Agencies (CAA’s) and one of 1000 nationwide. CAA’s are independent nonprofit organizations designated by the federal government in 1964 to combat poverty in various locales. ACAP’s purpose as Albany County’s CAA remains the same today as when we opened our doors over 40 years ago, which is to offer connections and services that help economically vulnerable individuals strengthen their families. As ACAP continues to expand and diversify our services and partnerships, we remain committed to be an exceptionally accessible and safe place for people to seek a better way of life and a great place for our employees to maintain fulfilling careers.
Offices: 333 Sheridan Ave, Albany, New York 12206, US · 145 Remsen St, Cohoes, NY 12047, US
