Cambridge, Massachusetts, United States · Remote OK
$132k–$238k/yr
Senior+$5.2B raised
Would you like the opportunity to work in a high-impact role directly contributing to Akamai's growth? Do you enjoy building hardware platforms at global scale? Join our Network Infrastructure Team! Our Network Infrastru…
Skills: Data Center Operations, Team Management, Vendor Management, Infrastructure Deployment, SLA Management
Are you excited to work with innovative security products at a global scale? Do you enjoy creating strategic infrastructure solutions to solve complex data challenges? Join our Team Akamai's mission is to make digital ex…
Skills: Python, Go, PostgreSQL, MySQL, Windows Server
Krakow, Lesser Poland Voivodeship, Poland · Remote OK
Senior$5.2B raised
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Krakow, Lesser Poland Voivodeship, Poland · Remote OK
Senior$5.2B raised
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Senior Site Reliability Engineer (Compute Platform Services Team)
Bengaluru, Karnataka, India · Remote OK
Senior$5.2B raised
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Skills: Linux Systems Administration, Python, Golang, SaltStack, Ansible
Krakow, Lesser Poland Voivodeship, Poland · Remote OK
Senior$5.2B raised
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Krakow, Lesser Poland Voivodeship, Poland · Remote OK
Senior$5.2B raised
Do you thrive on creating innovative solutions? Do you value new capabilities? Join our Global Services team! The Technical Enablement Strategist (TES) leads the development of technical education solutions for Global Se…
Krakow, Lesser Poland Voivodeship, Poland · Remote OK
Senior$5.2B raised
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Krakow, Lesser Poland Voivodeship, Poland · Remote OK
Senior$5.2B raised
Are you passionate about cutting edge technology? Do solving some of the Internet's most difficult content delivery challenges interest you? Join our highly skilled Site Reliability team Our team designs, develops, and m…
Skills: Linux Administration, Kubernetes, Python, Golang, Terraform
Krakow, Lesser Poland Voivodeship, Poland · Remote OK
Senior$5.2B raised
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Senior Major Account Executive, New and Existing Accounts
Toronto, Ontario, Canada · Remote OK
$224k–$404k/yr
Senior+$5.2B raised
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Krakow, Lesser Poland Voivodeship, Poland · Remote OK
Senior+$5.2B raised
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Cambridge, Massachusetts, United States · Remote OK
$68k–$122k/yr
Mid level$5.2B raised
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Skills: Lead Generation, Prospecting, Account Research, Lead Qualification, Customer Engagement
Do you have a passion for network engineering technologies? Are you looking for the freedom to innovate and help shape the next generation of the network? Join our Network Specialists Team! Our operations team is respons…
Skills: IP Networking, Routing, Switching, BGP, IS-IS
Do you have what it takes to build the technology of tomorrow? Work with an amazing global team of innovators! Join Akamai Enterprise Security Group The Akamai Cloud Technology Engineering team owns, develops and manages…
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$132k–$238k/yr
Full-time
bachelor degree
Healthcare, 401K Savings Plan, Company Holidays, Paid Time Off, Sick Time, Parental Leave
Posted 36d ago
~40 hrs/week
Remote in United States
Responsibilities
Lead a US-based organization focused on operational excellence and physical deployment of equipment within hyperscale pods in colocation facilities. Manage field technician contractors, maintain vendor relationships, and ensure 24x7 staffing to meet network SLAs.
Requirements
Requires a Bachelor's degree in Engineering, MIS, or equivalent experience with at least 10 years of relevant experience. Must have extensive experience with data center environments, vendor management, and a proven track record of employee development.
Full job description
Would you like the opportunity to work in a high-impact role directly contributing to Akamai's growth?
Do you enjoy building hardware platforms at global scale?
Join our Network Infrastructure Team!
Our Network Infrastructure team owns the rapid deployment and reliable maintenance of the critical hardware and network systems that provide the technical underpinnings for all of Akamai's products. Our team ensures consistent availability and performance for our customers.
Partner with the best
This role will be responsible for building a new, US-based organization within Infrastructure focused on driving operational excellence in the activities that occur in our hyperscale pods in wholesale colocation facilities. You will also be responsible for the rapid physical deployment of new equipment and maintaining all equipment within our stated SLAs.
As a Senior Manager, Data Center Operations, you will be responsible for:
Managing a team of employees that supervises the activities of our Field Technician contractors in hyperscale pods across the United States
Building relationships with third-party system integrators (SIs) used for deployment and maintenance activities as well as overrseeing the work
Building relationships with large-scale data center providers for new deployments and on-going operations
Conducting inventory control on local spare parts, including RMA coordination for defective parts
Coordinating with Compliance team on access list management for assigned data centers
Maintaining 24x7 staffing and escalation path to address network incidents and SLA adherence
Evaluating and adapt our training curriculum to the specific needs of hyperscale pods
Coordinating the staffing of Field Technicians at our hyperscale pods
Do what you love
To be successful in this role you will:
Have 10 years relevant experience and a Bachelor's degree in Engineering, Management Information Systems, another related field or its equivalent experience
Have extensive experience working with data center vendors and the data center environment
Have a track record of solid employee development and engagement
Possess a drive for process improvement
Have experience guiding teams through process changes and realignments
About us
At Akamai, we make life better for billions of people, trillions of times a day. Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple: Cloud and Edge: Running apps closer to users for instant performance. Security: Neutralizing threats before they ever reach your data. Content Delivery: Scaling the world's biggest moments without a glitch. AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.
FlexBase adapts to your job's needs
Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
Connect with us on social and see what life at Akamai is like!
Compensation
Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $132,100 - $237,900/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.
Related keywords
Data CenterHyperscaleColocationInfrastructureSLARMASystem IntegratorsNetwork InfrastructureField TechniciansOperational ExcellenceInventory ControlComplianceCloudEdge ComputingHardware Platforms
At Akamai, we make life better for billions of people, billions of times a day.
Every day, billions of people around the world connect with their favorite brands to shop online, play the latest video games, log into mobile banking apps, learn remotely, share videos with friends, and so much more. They may not know it, but Akamai is there, powering and protecting life online.
Over 20 years ago, we set out to solve the toughest challenge of the early internet: the “World Wide Wait.” And we’ve been solving the internet’s toughest challenges ever since, working toward our vision of a safer and more connected world.
With the world’s most distributed compute platform — from cloud to edge — we make it easy for businesses to develop and run applications, while we keep experiences closer to users and threats farther away. That’s why innovative companies worldwide choose Akamai to build, deliver, and secure their digital experiences.
Our leading security, compute, and delivery solutions are helping global companies make life better for billions of people, billions of times a day.
Devoted, determined problem-solvers who share a passion for technology, we’re always pushing ground-breaking ideas and driving innovation.
Want to power and protect life online, by solving the toughest challenges?
Be part of an amazing team.
Let’s connect:
LinkedIn: https://www.linkedin.com/company/akamai-technologies
Twitter: https://twitter.com/Akamai
Blog: https://www.akamai.com/blog
Offices: 8 Cambridge Center, Cambridge, MA 02142, US · 3125 Clearview Way, San Mateo, CA 94402, US · 352 Park Avenue South, 8th Floor, New York, NY 10010, US · Pfingstweidstr. 60, Zurich, 8005, CH · First Floor, Charta House, 30-38 Church Street, Staines, UK TW18 4EP, GB
Edge SecurityWeb and Mobile PerformanceEnterprise Accessand Video Delivery SolutionsCloud SecurityInformation TechnologyCyber SecuritySoftwareSaaSInternet
At Akamai, we make life better for billions of people, billions of times a day.
Every day, billions of people around the world connect with their favorite brands to shop online, play the latest video games, log into mobile banking apps, learn remotely, share videos with friends, and so much more. They may not know it, but Akamai is there, powering and protecting life online.
Over 20 years ago, we set out to solve the toughest challenge of the early internet: the “World Wide Wait.” And we’ve been solving the internet’s toughest challenges ever since, working toward our vision of a safer and more connected world.
With the world’s most distributed compute platform — from cloud to edge — we make it easy for businesses to develop and run applications, while we keep experiences closer to users and threats farther away. That’s why innovative companies worldwide choose Akamai to build, deliver, and secure their digital experiences.
Our leading security, compute, and delivery solutions are helping global companies make life better for billions of people, billions of times a day.
Devoted, determined problem-solvers who share a passion for technology, we’re always pushing ground-breaking ideas and driving innovation.
Want to power and protect life online, by solving the toughest challenges?
Be part of an amazing team.
Let’s connect:
LinkedIn: https://www.linkedin.com/company/akamai-technologies
Twitter: https://twitter.com/Akamai
Blog: https://www.akamai.com/blog
Offices: 8 Cambridge Center, Cambridge, MA 02142, US · 3125 Clearview Way, San Mateo, CA 94402, US · 352 Park Avenue South, 8th Floor, New York, NY 10010, US · Pfingstweidstr. 60, Zurich, 8005, CH · First Floor, Charta House, 30-38 Church Street, Staines, UK TW18 4EP, GB
Edge SecurityWeb and Mobile PerformanceEnterprise Accessand Video Delivery SolutionsCloud SecurityInformation TechnologyCyber SecuritySoftwareSaaSInternet