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Jobs at Advisors Asset Management, Inc. (Now Hiring) — 4 open

Advisors Asset Management, Inc. logoAdvisors Asset Management, Inc.

Tier 2 Production Support Specialist

Boerne, Texas, United States · On-site

Senior$200K raised

Tier 2 Production Support Specialist Advisors Asset Management (AAM) is seeking a Tier 2 Production Support Specialist to help support the day-to-day stability of our business-critical applications, trading workflows, da…

Skills: Production Support, SQL Server, Incident Resolution, Root Cause Analysis, API Integration

Advisors Asset Management, Inc. logoAdvisors Asset Management, Inc.

Internal Sales Associate

Boca Raton, Florida, United States · On-site

Entry level$200K raised

Internal Sales Associate Structured Products The Advisors Asset Management Internal Sales Associate will work within our Distribution Division in a team environment focusing on new and existing client relationships to in…

Skills: Prospecting, Customer Service, Interpersonal Skills, Negotiation, Analytical Skills

Advisors Asset Management, Inc. logoAdvisors Asset Management, Inc.

Vice President, Structured Product Sales

United States · On-site

$250k–$300k/yr

Senior$200K raised

Vice President, Structured Product Sales The Advisors Asset Management Structured Products Specialist will work within our Distribution Division which will be a team environment focusing on new and existing client relati…

Skills: Structured Product Sales, Relationship Management, Financial Analysis, Portfolio Analytics, Wholesale Distribution

Advisors Asset Management, Inc. logoAdvisors Asset Management, Inc.

Regional Vice President

United States · On-site

Senior$200K raised

Wholesaler – Mutual Funds, ETFs, SMAs, Alts Regional Vice President The Advisors Asset Management Regional Vice President develops strategies and business plans to win new client relationships while retaining and growing…

Skills: Business Planning, Client Relationship Management, Sales Strategy, Financial Analysis, Public Speaking

Advisors Asset Management, Inc. logo

Tier 2 Production Support Specialist

Advisors Asset Management, Inc.

Boerne, Texas, United States • On-site

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Senior

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  • Full-time
  • Posted 11d ago
  • ~40 hrs/week

Responsibilities

The role focuses on triaging and resolving production incidents for business-critical applications, trading workflows, and data feeds. It involves monitoring system health and leveraging AI tools to improve operational reliability and support efficiency.

Requirements

Candidates need 3-6+ years of experience in production or application support with strong SQL and web-based application troubleshooting skills. Experience in financial services or capital markets is preferred.

Full job description

Tier 2 Production Support Specialist
 
Advisors Asset Management (AAM) is seeking a Tier 2 Production Support Specialist to help support the day-to-day stability of our business-critical applications, trading workflows, data feeds, and reporting processes. This role is responsible for triaging and resolving production issues, monitoring system health, analyzing data and application behavior, and working closely with development and business teams to maintain operational reliability. The ideal candidate is technically strong, highly curious, and motivated to become a subject matter expert across the systems they support.  This includes helping to accelerate AAM’s transition to AI-enabled support operations, leveraging tools such as Copilot and agent-based workflows. This is not a traditional support role. It is a hands-on production support position in a fast-paced financial services environment where data accuracy, responsiveness, and system uptime directly impact business operations.
 
Location: Boerne, TX
 
ESSENTIAL RESPONSIBILITIES:
Production Support & Incident Resolution
  • Serve as the primary Tier 2 escalation point for production incidents and business-critical system issues
  • Troubleshoot and resolve issues across:
    • Proprietary in-house built applications, both internal and client facing
    • Trading and operational workflows
    • Data feeds, integrations, and batch processes
    • Reporting and downstream data issues
  • Investigate incidents across the application, database, and integration layers
  • Own issues through resolution, including follow-up, validation, and documentation
Monitoring, Reliability & Analysis
  • Monitor production systems for performance, availability, failed jobs, and data inconsistencies
  • Analyze logs, SQL data, reports, and system behavior to identify root causes
  • Escalate effectively when code changes or broader infrastructure support are required
  • Help improve monitoring, alerting, and operational visibility across key systems
Business Support & Communication
  • Partner with users, analysts, and technical teams to understand issues and business impact
  • Communicate clearly with stakeholders regarding issue status, risks, and resolution progress
  • Support production releases, deployments, and after-hours maintenance activity as needed
Documentation & Continuous Improvement
  • Maintain and improve support runbooks, troubleshooting guides, and knowledge base content
  • Identify recurring issues and partner with engineering to reduce manual work and improve stability
  • Contribute to process improvements that strengthen production support and operational readiness
AI-Enabled Support Operations
  • Use tools such as Microsoft Copilot and other AI-assisted workflows to improve troubleshooting, knowledge discovery, documentation, and support efficiency
  • Help identify opportunities to automate repetitive support tasks and improve response time
 
QUALIFICATIONS:
  • Takes ownership of issues and follows them through to resolution
  • Wants to understand how systems work end-to-end, not just apply quick fixes
  • Is naturally curious and motivated to become the go-to expert in the systems they support
  • Learns quickly, asks strong questions, and investigates unfamiliar problems with confidence
  • Thrives in an environment where priorities can shift and production issues require urgency and sound judgment
  • We are looking for someone who is not only technically capable, but also driven, curious, and eager to learn
  • Familiarity with:
    • Batch processing and scheduled jobs
    • Data pipelines and reporting systems
    • Production monitoring and operational support workflows
  • Exposure to tools such as:
    • SSRS, Power BI, or reporting platforms
    • Job schedulers, automation tools, or support scripting
    • AI tools such as Copilot or other assistant-based support workflows
EDUCATION and/or EXPERIENCE:
  • 3–6+ years of experience in production support, application support, or technical operations
  • Strong troubleshooting skills across:
    • SQL Server / relational databases
    • Web-based applications
    • APIs, integrations, and data flows
  • Experience supporting business-critical systems in a fast-paced environment
  • Strong analytical and problem-solving skills with close attention to detail
  • Ability to communicate technical issues clearly to both technical and non-technical audiences
  • Demonstrated ability to independently investigate issues and learn new systems quickly
  • Preferred experience in financial services, trading, capital markets, or highly time-sensitive business environments
  • Preferred experience supporting proprietary or highly integrated enterprise applications
 
 With roots dating back to 1979, AAM has become a highly respected financial force providing complete portfolio solutions tailored to the individual needs of financial professionals. Our results-oriented advisor-centric service model and industry experience differentiates us from the competition by adding real value to your financial services business.
 
The firm offers access to alternatives, exchange-traded funds, the fixed income markets, managed accounts, mutual funds, structured products, and unit investment trusts. AAM is a part of SLC Management, the institutional alternatives and traditional asset management business of Sun Life. AAM is a SEC registered investment advisor and member FINRA/SIPC. Registration does not imply a certain level of skill or training.
 
As of March 31, 2026, the brokerage and advised business at AAM represents approximately $12.7 billion in assets. (Assets under supervision represent $6.6 billion in UIT assets. The firm has $3.9 billion in assets under administration that represents the non-proprietary assets for which AAM provides various levels of service, but not investment management. The firm's $2.2 billion in assets under management represents AAM's proprietary separately managed account, mutual fund and ETF assets.
 
AAM is a broker/dealer, member FINRA/SIPC and SEC registered investment advisor. For more information, visit www.aamlive.com.
 
Advisors Asset Management is an Equal Opportunity Employer and a participant in E-Verify.

Related keywords

SQL ServerRelational DatabasesAPIsSSRSPower BIMicrosoft CopilotProduction SupportIncident ManagementFinancial ServicesTrading WorkflowsData FeedsBatch ProcessingRoot Cause AnalysisApplication SupportTechnical OperationsAsset Management

About Advisors Asset Management, Inc.

LinkedInVisit site

A Financial Professional's Destination for Investment Solutions

Industry
Financial Services
Company size
201-500 employees
Founded
1979
Headquarters
Monument, CO
LinkedIn followers
8,783
Total funding
$200K

With roots dating back to 1979, AAM has become a highly respected financial force providing complete portfolio solutions tailored to the individual needs of financial professionals. Our results-oriented advisor-centric service model and industry experience differentiates us from the competition by adding real value to your financial services business. The firm offers access to alternatives, exchange-traded funds, the fixed income markets, managed accounts, mutual funds, structured products, and unit investment trusts. Advisors Asset Management, Inc. (AAM) is a SEC registered investment advisor and member FINRA/SIPC. Registration does not imply a certain level of skill or training. Any audio, video or written commentary is for informational purposes only. All investments are subject to risk and past performance is no guarantee of future results. Please see the Disclosures webpage for additional risk information at https://www.aamlive.com/legal/commentary-disclosures. For additional commentary or financial resources, please visit www.aamlive.com

Offices: 18925 Base Camp Road, Suite 203, Monument, CO 80132, US · 28025 IH 10 West, Boerne, TX 78006, US · 420 Lexington Ave, Suite 1705, New York, NY 10170, US · 300 Carnegie Center, Suite 100, Princeton, New Jersey 08540, US · 1499 W Palmetto Park Rd, Suite 401, Boca Raton, Florida 33486, US

Risk mitigationPrincipal ProtectionBondsFixed Income SecuritiesStructured ProductsSeparately Managed Accounts (SMA)Unit Investment Trusts (UIT)Portfolio Analytics & AnalysisMutual FundsDistribution
View all jobs at Advisors Asset Management, Inc.

About Advisors Asset Management, Inc.

LinkedInVisit site

A Financial Professional's Destination for Investment Solutions

Industry
Financial Services
Company size
201-500 employees
Founded
1979
Headquarters
Monument, CO
LinkedIn followers
8,783
Total funding
$200K

With roots dating back to 1979, AAM has become a highly respected financial force providing complete portfolio solutions tailored to the individual needs of financial professionals. Our results-oriented advisor-centric service model and industry experience differentiates us from the competition by adding real value to your financial services business. The firm offers access to alternatives, exchange-traded funds, the fixed income markets, managed accounts, mutual funds, structured products, and unit investment trusts. Advisors Asset Management, Inc. (AAM) is a SEC registered investment advisor and member FINRA/SIPC. Registration does not imply a certain level of skill or training. Any audio, video or written commentary is for informational purposes only. All investments are subject to risk and past performance is no guarantee of future results. Please see the Disclosures webpage for additional risk information at https://www.aamlive.com/legal/commentary-disclosures. For additional commentary or financial resources, please visit www.aamlive.com

Offices: 18925 Base Camp Road, Suite 203, Monument, CO 80132, US · 28025 IH 10 West, Boerne, TX 78006, US · 420 Lexington Ave, Suite 1705, New York, NY 10170, US · 300 Carnegie Center, Suite 100, Princeton, New Jersey 08540, US · 1499 W Palmetto Park Rd, Suite 401, Boca Raton, Florida 33486, US

Risk mitigationPrincipal ProtectionBondsFixed Income SecuritiesStructured ProductsSeparately Managed Accounts (SMA)Unit Investment Trusts (UIT)Portfolio Analytics & AnalysisMutual FundsDistribution
View all jobs at Advisors Asset Management, Inc.

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