Address: 150 N. 18th Ave., Phoenix, Arizona 85007

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

Salary: $40,560 

FLSA Status: Non-Exempt

Grade: 18

First Review of Resumes: June 16, 2026

This position is part of DMPS Office of Communication Advocacy, Resolution and Enrollment’s (OCARE) specialized units dedicated to serving the Office of the Client Advocate (OCA), Community Partner - Assistor Organizations (CP-AO) and Provider Services (PS) by resolving problems and responding to inquiries and concerns from high level sources within AHCCCS, AHCCCS providers, state and local government entities, members and community partner organizations.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Major duties and responsibilities include, but are not limited to:

• Be the point of contact for Assistors and site administrators who have issues that cannot be resolved via the Call Center. Process and monitor the CP-AO Operations email requests via public folder.
• Responsible for the coordination of letter development, administrative signatures and approvals and execution of delivery including the mailing and electronic record keeping.
• Help develop and conduct Community Assistor training and presentations. Researching, developing, writing, testing, updating and publishing, mailing, guidelines, standards and policies for the Community
• Partner organizations as it relates to their work as HEAplus Assistors. Support SharePoint unit operations.
• Facilitate and direct meetings with AHCCCS work units and other state agencies/organizations to identify Community Assistor Program, system changes, enhancements and participate in the submission of system change requests.
• Provide in depth research and ensure follow through on member, Assistor or provider issues from verbal or written correspondence. From customers as well as applicant issues regarding eligibility, medical care, quality of care or general information inquiries from AHCCCS leadership.
• Coordinate all outreach to Community Partner - Assistor Organizations. Conduct and participate in meetings/training for the Arizona Management System processes. Support and act as a lead to the CP-AO Call Center in the absence of leadership.
• Work with eligibility administration staff, other AHCCCS work units and state agencies/organizations regarding rules practices and joint actions related to CP-AO meetings.
• Discuss projects, clarify information, resolve and exchange information.

Knowledge:
• Technical writing and reading level specific writing
• SharePoint, Microsoft Office i.e Excel (advanced formatting, tracking changes, use of field codes)
• Health-e-Arizona Plus, Adobe and WebWorks ePublisher
• Federal and State rules and regulations governing the Medicaid (Title XIX) and CHIP (Title XXI) programs
• Federal statutes and regulations and State statute, rules, policies, and procedures
• Project development, organization and prioritization
• Arizona Management System and lean concepts

Skills:
• Communication - Effective communication skills in writing, speaking, and interaction with others, including listening and providing feedback
• Public-Speaking and hosting large meetings in-person or virtual
• Analyzing - Capable of interpreting, evaluating, researching and problem solving
• Planning, negotiating, making decisions and meeting deadlines and specified goals using discretion and good judgment
• Organizing - Organized with materials and thought and able to prioritize work and assignments
• Working with computers to identify problems and troubleshoot computer issues
• Editing your own work, peer review and computer generated items
• Training, planning and conducting computer-based and classroom training programs
• Research techniques and data collection and analysis

Abilities:
• Interpret, evaluate, research and problem solve
• Prioritize work and assignments
• Plan and conduct training programs
• Operate a variety of office equipment, such as computer systems and software to access, input, review, and analyze information
• Travel throughout the State of Arizona. Some overnight travel necessary

Minimum: High school diploma or General Equivalency Diploma (G.E.D) and one year of Customer Service experience.

Preferred: Bachelor's degree and/or prior experience working with AHCCCS. Public speaking experience and experience working with community partners.

• Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Among the many benefits of a career with the State of Arizona, there are:
• 10 paid holidays per year
• Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here.
• Other Leaves - Bereavement, civic duty, and military.
• A top-ranked retirement program with lifetime pension benefits
• A robust and affordable insurance plan, including medical, dental, life, and disability insurance
• Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
• RideShare and Public Transit Subsidy
• A variety of learning and career development opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Lifetime Pension Benefit Program
• Administered through the Arizona State Retirement System (ASRS)
• Defined benefit plan that provides for life-long income upon retirement.
• Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
• Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
• Voluntary participation.
• Program administered through Nationwide.
• Tax-deferred retirement investments through payroll deductions.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing [email protected].
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.