Christchurch, Canterbury, New Zealand · Hybrid
Job Description Stay Connected. Grow Your Career. Are you a natural troubleshooter who enjoys solving complex problems and delivering great customer experiences? Are you looking to build a clear pathway toward becoming a…
Skills: VoIP Troubleshooting, Cloud PBX, Telco Provisioning, Broadband Support, Linux
Upper Harbour, Auckland, New Zealand · Hybrid
We're looking for a Data & AI Specialist who is passionate about turning information into insight and helping organisations achieve better outcomes through data, analytics, automation, and artificial intelligence. This i…
Skills: Data Analysis, Reporting, Data Integration, Pipeline Development, Power BI
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Provide 1st and 2nd level technical support for broadband, voice, and internet services via phone, chat, and email. Troubleshoot complex issues and manage workflow to ensure efficient resolution for a nationwide customer base.
Requires at least one year of contact center experience and intermediate knowledge of networking, DNS, and VoIP. A Level 6 IT Diploma or certifications such as CCNA or NSE are preferred.
Job Description
Stay Connected. Grow Your Career.
Are you a natural troubleshooter who enjoys solving complex problems and delivering great customer experiences?
Are you looking to build a clear pathway toward becoming a Junior Network, Manager Service, or Voice Engineer?
If so, this could be the path for you.
About You
You’ll thrive in a fast‑paced support environment and take pride in your attention to detail and commitment to customer satisfaction. Ideally, you’ll bring:
If you’re motivated, detail‑oriented, and keen to grow your technical career within the telecommunications space, we’d love to hear from you.
Sound like you? Apply now and take the next step in your career!
About Us
Voyager is your true-blue, down-to-earth, 100% Kiwi owned telecommunications provider. Built on a foundation of passion and expertise, we deliver ultra-fast broadband, voice, domain name, and hosting services to thousands of businesses and homes around New Zealand.
We're focused on keeping Kiwis connected and helping companies across New Zealand do business better. Our extensive knowledge of all things digital combine with our friendly, helpful technology experts to make Voyager the right choice for a digital transformation partner.
We invest in our people, and we will help you grow your career with us. Check us out on our various social media platforms and visit our YouTube channel for a peek at what life at Voyager is like, including our iconic Christmas video!
What will you do?
Voyager is seeking a dedicated and motivated Helpdesk professional to join our team in Christchurch. You will take the lead in providing customer service and technical support to our nationwide customer base of over 30,000 Business, Residential, and Wholesale customers.
As a support analyst, you will be responsible for supporting our clients and providing resolution on calls regarding broadband, voice, and internet services. Escalating when necessary to ensure incidents and requests are resolved as quickly and efficiently as possible to help provide our customers with excellent support.
Based in Riccarton. Shifts are rotational 5 x 8-hour shifts over 5 days between 08.00am – 10.00pm
The Role Involves:
What’s in it for you?
We are experiencing huge growth, scaling up and out, this is a great time to join Voyager and be part of our future. You will be surrounded by people who are not content with "good enough", working for a company that will support you to be your best self.
In addition, a career at Voyager offers:
About You
You will be customer-focused and be able to execute tasks in a high–pressure environment.
You must have:
Previous experience in Telecommunications, IT helpdesk or contact centre environments is preferable.
How to Apply
If you are excited by the idea of joining us on our voyage, we'd love to hear from you - making sure to include your CV and a covering letter.
You must be living in New Zealand and legally able to work for Voyager in New Zealand.
Pre-employment test - Ministry of Justice
Voyager requires all successful applicants to complete a pre-employment Ministry of Justice criminal records check.
Actrix was acquired by Voyager Internet in 2016. Check out Voyager for broadband, voice, domain, hosting and more!
Actrix was acquired by Voyager Internet in 2016. Voyager is a 100% Kiwi-owned and operated telecommunications company with offices in Auckland, Christchurch, and Wellington. Check out Voyager for its wide range of ultra-fast broadband, voice, domain name, and hosting services. Combined with its local, friendly, knowledgeable support, Voyager offers the tools and expertise to help small businesses succeed.
Offices: 86 Victoria Street, Wellington, 6011, NZ
Actrix was acquired by Voyager Internet in 2016. Check out Voyager for broadband, voice, domain, hosting and more!
Actrix was acquired by Voyager Internet in 2016. Voyager is a 100% Kiwi-owned and operated telecommunications company with offices in Auckland, Christchurch, and Wellington. Check out Voyager for its wide range of ultra-fast broadband, voice, domain name, and hosting services. Combined with its local, friendly, knowledgeable support, Voyager offers the tools and expertise to help small businesses succeed.
Offices: 86 Victoria Street, Wellington, 6011, NZ
