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Entry level$4.3B raised
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Skills: Hotel Reservations, Customer Service, Sales Optimization, Opera Software, Resa Web
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Entry level$4.3B raised
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Le Touquet-Paris-Plage, Hauts-de-France, France · On-site
Entry level$4.3B raised
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Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, maki…
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, maki…
Skills: Team Leadership, Quality Assurance, Inventory Management, Cost Control, Guest Service Recovery
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Full-time
13th month salary, Collective profit sharing, Group profit participation, Company health insurance, Employee savings scheme, Fuel allowance
Posted 9d ago
~37 hrs/week
French
Responsibilities
The agent serves as the primary point of contact, managing phone and internet reservations for accommodation, dining, and spa treatments. They are responsible for optimizing sales and accurately entering booking data according to Accor procedures.
Requirements
Candidates should have previous hotel experience and proficiency in reservation software such as Opera and Aquao. Strong commercial skills, teamwork ability, and a good command of written and spoken language are required.
Full job description
Description de l'entreprise
Le Resort Bien Être de la Côte d'Opale, Novotel Ibis Thalassa Le Touquet, complexe hôtelier rénové, offre à ses clients l'ensemble des nouvelles promesses de la marque Bien Être du Groupe Accor. Doté de 236 chambres, le Site propose une hôtellerie 3 (Ibis) et 4 (Novotel) mais également un Institut de Thalassothérapie doté de 64 cabines de soins. C'est plus de 180 collaborateurs à l'année qui s'engagent à satisfaire notre clientèle et participent à la renommé de notre établissement.
Le site Thalassa Sea & Spa Le Touquet recherche un Agent de Réservation (H/F) dans le cadre d'un contrat à durée indéterminée (CDI) de 37 heures par semaine. Au sein de l'équipe Réservations du site Thalassa Le Touquet, vous avez à cœur de répondre aux demandes des clients et vous mettez tout en œuvre pour satisfaire leurs besoins. Clientèle loisirs, curistes, nous recherchons des profils polyvalents et motivés souhaitant découvrir et évoluer dans un nouvel environnement de travail.
Description du poste
Réel point d'entrée, vous contribuez à établir un premier contact afin :
de gérer les appels téléphoniques du site,
de présenter et proposer au client les différentes prestations sur le site (hébergement, restauration, soins, activité, etc..),
de transformer une demande de renseignements en une réservation dès que l'occasion se présente,
d'assurer la prise de réservation par téléphone ou internet, ainsi que toutes les opérations qui s'y rapportent en respectant les procédures Accor,
d'optimiser les ventes de chambres, les soins, les forfaits cures en respectant la politique commerciale de la marque et de l'hôtel,
de saisir les réservations avec précision et rigueur.
Qualifications
Expérience hotellière souhaitée,
Formation sur les différents logiciels (Opera, Résa Web, Aquao et divers extranets), -
Esprit commercial et bon relationnel,
Capacité à travailler efficacement en équipe,
Dynamisme et réactivité,
Rigueur et organisation,
Anglais courant est un plus,
Maîtrise de la rédaction (orthographe, grammaire, syntaxe).
Informations complémentaires
Avantages :
2 077,16€ bruts par mois (salaire de base 1 984,32€ + avantages nourriture 92,84€),
13ème mois (au bout d'un an d'ancienneté),
Intéressement collectif,
Participation aux bénéfices du groupe,
Mutuelle d'entreprise,
Dispositif d'épargne salariale,
Prime carburant,
Tarifs préférentiels Accor,
Comité Social et Economique (CSE) avec de nombreux avantages,
Accès au parking du site,
Accès aux équipements sportifs du site (salle de sport, piscine...),
Récupération des jours fériés après 3 mois d'ancienneté.
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage