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Part-time
professional certificate
ALL Heartist Membership, Family & Friends Discounts, Accor Live Limitless Loyalty Program, Career Development Training Platforms, Accor Academy, Typsy
Posted 40d ago
~40 hrs/week
Responsibilities
Welcome guests and provide personalized food and beverage recommendations to enhance their dining experience. Manage the setup and packing of service areas while ensuring seamless teamwork and high customer satisfaction.
Requirements
Proven experience in hospitality customer service and proficiency in food and beverage protocols. Must possess a valid RSA qualification and be flexible to work weekends and public holidays.
Full job description
Located just outside of Canberra’s CBD, Mantra MacArthur Hotel presents a diverse array of accommodation to suit different guest preferences. These offerings include apartment-style studio rooms catering to business travellers, as well as one and two bedroom suites tailored to the needs of groups and families. On your days off, immerse yourself in the abundance of offerings that our nation’s capital has to offer. Explore iconic landmarks such as the National Gallery, the War Memorial, and Parliament House; or take a leisurely stroll through the bustling shopping and dining precinct.
Purpose
As a Food & Beverage All Rounder, you will have the wonderful opportunity to warmly welcome our guests and accompany them on a delightful journey through our culinary offerings. Your expertise will shine as you recommend standout dishes and beverages, showcasing your mastery in all things delicious. Your dedication to precision, customer satisfaction, and collaborative spirit will play a vital role in making every event a success.
Primary Responsibilities
Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story
When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem-solving abilities and unwavering positivity.
Elevate dining experiences with your personalised food and beverage suggestions within outlets and events
Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more.
Proactively source information to increase your product knowledge
Confidently communicate with guests and colleagues for seamless teamwork
Take pride in your space, setting up and packing service areas meticulously
Skills & Experience
Proven track record in customer service within the hospitality sector
Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued)
Adaptable within diverse food & beverage settings, with flexibility across different schedules including weekends and public holidays as required
Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
Passion for engaging with patrons and collaborating within a team of diverse professionals
Accor Benefits
ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage