Paris, Ile-de-France, France · On-site
Description de l'entreprise A deux pas de la Tour Eiffel et du Trocadéro, le Mercure Paris Centre Tour Eiffel est un hôtel 4 étoiles à découvrir en plein cœur de Paris. L’hôtel dispose de 405 chambres insonorisées mêlant…
Skills: Reservation Management, Sales Optimization, Customer Service, English Proficiency, Opera Cloud PMS
Sharm El Sheikh, South Sinai, Egypt · On-site
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, maki…
Skills: Training Strategy, Performance Management, Talent Management, Leadership, Strategic Planning
Sharm El Sheikh, South Sinai, Egypt · On-site
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, maki…
Skills: Learning & Development Strategy, Onboarding, Training Delivery, Coaching, SOP Development
Châtelaillon-Plage, Nouvelle-Aquitaine, France · On-site
Description de l'entreprise Restaurant de Pierre GAGNAIRE - le Gaya, cuisine de bords de mer à Châtelaillon-Plage recrute : un(e) Commis de Salle (H/F) 35H/semaine Notre restaurant "Le Gaya, cuisine de bords de mer" prop…
Skills: Customer Service, Table Setting, Order Taking, Communication, Organization
Umluj, Tabuk, Saudi Arabia · On-site
Company Description Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, inc…
Skills: Accounts Receivable Management, Collections, Account Reconciliation, Invoicing, Cash Application
München, Brandenburg, Germany · On-site
Unternehmensbeschreibung Das 25hours Hotel The Royal Bavarian liegt im Herzen Münchens mit perfekter Anbindung an öffentliche Verkehrsmittel. Unsere Kollegen schätzen die abteilungsübergreifende Zusammenarbeit geprägt vo…
Skills: Guest Service, Restaurant Operations, Table Management, Communication, Hospitality Management
Munich, Bavaria, Germany · On-site
Company Description 25hours Hotel The Royal Bavarian is situated in the heart of Munich with excellent public transport links. Our colleagues value the culture of interdepartmental cooperation, characterised by a relaxed…
Skills: Guest Service, Table Management, Food and Beverage Knowledge, Teamwork, Hospitality Management
London, England, United Kingdom · On-site
Company Description We are looking for a Hotel Night Receptionist to join our TRIBE as we launched our first TRIBE Hotel into the London market in the summer of 2022. Conceived for a new type of traveller, it’s all about…
Skills: Guest Relations, Front Office Operations, Billing and Financial Transactions, Micros Fidelio Opera, Night Audit
Paris, Ile-de-France, France · On-site
Description de l'entreprise Situé à deux pas de la célèbre Dame de Fer, le Novotel Paris Centre Tour Eiffel offre un cadre d’exception avec ses 764 chambres, ses deux restaurants dont un gastronomique japonais raffiné, s…
Skills: Room Cleaning, Hygiene Standards, Customer Relations, Attention To Detail, Discretion
Umluj, Tabuk, Saudi Arabia · On-site
Company Description Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, inc…
Skills: Accounts Receivable Management, Collections, Invoicing, Billing Processes, Cash Application
Medina, Medina Province, Saudi Arabia · On-site
Company Description What is in it for you: ALL Heartist benefit card offering discounted rates in Accor worldwideLearning programs through our Academies and the opportunity to earn qualifications while you workOpportunit…
Skills: Purchasing, Procurement, Finance, Supply Chain Management, Vendor Management
Umluj, Tabuk, Saudi Arabia · On-site
Company Description Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, inc…
Skills: Cost Accounting, Financial Analysis, Budgeting, Forecasting, Variance Analysis
Reims, Grand Est, France · On-site
Description de l'entreprise Connaissez-vous le Mercure Reims Parc des Expositions et ses 101 chambres ? Bien plus qu’un hôtel, nous proposons un véritable lieu de vie avec une restauration de qualité, des espaces de trav…
Skills: Mixology, Cocktail Preparation, Customer Service, Upselling, Bar Techniques
Hoofddorp, North Holland, Netherlands · On-site
Beschrijving van het bedrijf Heb jij een passie voor de Horeca en wil je graag werken in een van de mooiste hotels in de omgeving Schiphol? Heb jij zin om jouw grenzen te verleggen en onderdeel te worden van een leuk tea…
Skills: Technical Maintenance, Troubleshooting, Preventive Maintenance, Sanitary Installations, Lighting Maintenance
Umluj, Tabuk, Saudi Arabia · On-site
Company Description Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, inc…
Skills: Inventory Management, Data Entry, Shipment Inspection, Warehouse Operations, Documentation Control
Umluj, Tabuk, Saudi Arabia · On-site
Company Description Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, inc…
Skills: Inventory Management, Stock Control, Record Keeping, FIFO Method, Warehouse Operations
Dubai, Dubai, United Arab Emirates · On-site
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, maki…
Skills: Revenue Management, Pricing Strategy, Forecasting, Budgeting, Financial Analysis
Australia · On-site
Located just outside of Canberra’s CBD, Mantra MacArthur Hotel presents a diverse array of accommodation to suit different guest preferences. These offerings include apartment-style studio rooms catering to busines…
Skills: Customer Service, Table Service, Beverage Expertise, Event Service, Coffee Crafting
Lake Tekapo, Canterbury, New Zealand · On-site
Overlooking scenic Lake Tekapo, in the heart of New Zealand's central South Island, is Peppers Bluewater Resort. The resort is comprised of one, two and three bedroom suites and villas set amongst the purest natural land…
Skills: Kitchen Management, Menu Innovation, Food Cost Management, Staff Supervision, HACCP Compliance
Gold Coast City, Queensland, Australia · On-site
Mantra on View conveniently located in the heart of Surfers Paradise and a short walk from the light rail here you will find a range of hotel and suite style accommodation with hinterland and ocean views. One of the larg…
Skills: Hotel Front Desk Operations, Customer Service, Team Collaboration, Multitasking, Time Management
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Manage individual room reservations via phone, fax, and internet while optimizing sales in line with hotel and brand policies. Handle customer inquiries, manage administrative follow-ups, and promote the brand's loyalty program.
Requires a minimum of a 2-year degree in Hotel Management, Business School, or University, with at least 2 years of confirmed similar experience. Proficiency in English and familiarity with PMS tools like Opera Cloud are highly desired.
A deux pas de la Tour Eiffel et du Trocadéro, le Mercure Paris Centre Tour Eiffel est un hôtel 4 étoiles à découvrir en plein cœur de Paris. L’hôtel dispose de 405 chambres insonorisées mêlant confort et modernité. L’hôtel dispose d’un Bar Lounge, d’un restaurant avec une belle terrasse, appelé Le Jardin, d’une salle de fitness et de 6 salles de réunion. L’hôtel a une décoration design et épurée sous le signe de la Tour Eiffel. L’hôtel est situé à 200m de la Tour Eiffel et à 10 min à pied du quai Branly.
Dans le cadre d’un remplacement, le Mercure Paris Centre Tour Eiffel, recherche un(e) agent de réservation individuelle en CDI.
Rattaché(e) à la Responsable Réservations, vous assurez la prise de réservation par téléphone, fax ou Internet et d’optimiser les ventes de chambres en conformité avec la politique commerciale de la marque et de l’hôtel., vos principales missions sont :
• Vous mettez tout en oeuvre pour répondre aux besoins des clients et concluez la vente ;
• Vous assurez un suivi administratif rigoureux des réservations ;
• Vous transformez une demande de renseignements en une proposition de réservation dès que l'occasion se présente ;
• Vous présentez et proposez au client le programme de fidélité de la marque ;
• Vous traitez les éventuelles objections par un argumentaire adapté et construit ; transmettre à votre responsable celles auxquelles vous ne pouvez répondre ;
• Vous procédez à la prise de réservation en respectant les différentes étapes identifiées par la marque ;
• Vous saisissez les réservations avec précision et rigueur ;
• Vous vous assurez de la transmission des informations auprès des interlocuteurs concernés ;
• Vous effectuez la confirmation de réservation et soignez vos échanges écrits ;
• Vous proposez une réponse adaptée aux besoins du client en tenant compte des possibilités d'hébergement ;
• Vous identifiez rapidement le nouveau client et adaptez, en conséquence, votre argumentaire de vente ;
• Vous informez le client des prestations offertes par l'hôtel et l'encourager à les utiliser ;
• Vous connaissez l'environnement géographique et concurrentiel de l'établissement ;
• Vous êtes force de proposition pour un autre hôtel de la marque ou du groupe si l'hôtel est complet.
• Vous respectez et appliquez la stratégie définie par la Direction et mise en place par la Revenue Manager ;
• Vous contribuez à l'optimisation du taux d'occupation et du prix moyen par chambre ;
• Vous respectez et appliquez les politiques tarifaires de l'hôtel et de la marque.
• Vous respectez et faites respecter les engagements de la "Charte Environnement" pris sur l'établissement (économie d'énergie, recyclage...).
Cette liste n’est pas exhaustive et est amenée à évoluer en fonction du profil, des compétences et de l’organisation
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
