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Full-time
Professional Development, Competitive Compensation, Free Bonus Break (3 free weekends in Accor hotels UK), Global Accor Hotel Discounts for Employee and Family
Posted 34d ago
~40 hrs/week
Responsibilities
Lead the front office operations to ensure service excellence and a high-quality guest journey from arrival to checkout. Manage the front office team, including the night team, while overseeing reservations, billing, and commercial controls to maximize revenue.
Requirements
Requires previous experience in a front office leadership role and proficiency with PMS systems like Opera Cloud. Candidates must be a natural host with strong communication skills and the ability to work a rotating schedule including weekends and holidays.
Full job description
Company Description
Welcome to ibis London Canning Town. We combine the comfort of a 196-room in one of East London's fastest-growing areas with the energy of Chill#08, our cafe-bar serving cocktails, coffee wit live music, and local charm.
From the O2 to ExCeL, the city buzzes around us, and we reflect that same energy inside. Whether you're welcoming a business traveller, a concert-goer, or a curious local, you'll be at the heart of the action.
Job Description
As our Front Office Manager, you're not just managing a desk, you're managing first impressions. You'll lead the front office operation with enthusiasm and purpose, making sure your team delivers warm welcomes, smooth stays, and genuine connections.
You'll be hands-on, visible, and inspirational, building a culture of service, accountability, and fun.
What the role looks like
Guest journey and experience
Deliver service excellence throughout the guest journey, pre-arrival to post-checkout
Manage day-to-day front office operations, including the Night Team
Handle complaints with confidence and empathy, using feedback as a tool to grow
Lead TrustYou and other guest feedback platforms, championing a proactive response culture
Shape the lobby and arrival experience with the Chill#08 team so the ground floor feels like a place to stay in, not walk through
Promote the ALL Loyalty Programme through genuine recognition, and drive upselling across services
Team leadership
Inspire, train, and support your team, from recruitment to daily motivation. Recruit for personality as much as experience, then train the technical side.
Lead by example on shift, setting the tone for the guest experience..
Ensure all team members understand brand standards and deliver consistently
Conduct regular performance check-ins and encourage development
Operations and commercial control
Manage reservations, walk-ins, room allocations, and overbooking situations smartly
Ensure all , reporting and billing procedures are accurate and secure
Collaborate daily with all deprtmenrs to ensure smooth operations
Monitor local events (O2, ExCeL, and more) and adjust plans to maximise revenue and service delivery
Support the hotel's Green Key sustainability programme on the front office side, from guest communication to team training
Qualifications
Previous experience in a front office leadership role
Strong system knowledge; Opera Cloud or a similar PMS is a bonus
A team motivator who communicates with clarity and care
Calm under pressure and solutions-focused, especially in guest-facing challenges
A natural host: confident, approachable, and hospitality-minded
Able to work shifts, weekends, and holidays as part of a rotating leadership schedule
Fluent English; additional languages are a plus
Eligible to live and work in the UK
Additional Information
Why Join Us?
Innovative Environment: Be part of a forward-thinking organization where your ideas matter.
Opportunity to grow in the company
Career Growth: We invest in our people and offer opportunities for professional development.
Supportive Team: Work with a group of dedicated and passionate professionals.
Competitive Compensation: We offer a comprehensive salary and benefits package.
Free Bonus Break – 3 free weekends to spend in Accor hotel in the UK – (up to availability)
Discount for you and your friends & family in all Accor Hotel worldwide
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitalityis a work of heart, Join us and become a Heartist®
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage