Sharm El Sheikh, South Sinai, Egypt · On-site
Company Description Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, f…
Skills: Guest Relations, Hotel Operations, Customer Service, Leadership, Problem Solving
Dubai, Dubai, United Arab Emirates · On-site
Company Description OUR COMMITMENT TO DIVERSITY & INCLUSION: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. WHY WORK FOR ACCOR? We are far more than a worldwide leader. We…
Skills: Food Preparation, HACCP, FIFO Method, Portion Control, Kitchen Equipment Operation
Dubai, Dubai, United Arab Emirates · On-site
Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle dest…
Skills: Kitchen Operations, International Cuisine, French Cooking, Italian Cooking, Fusion Cooking
Makati, Metro Manila, Philippines · On-site
Company Description Raffles and Fairmont Makati offer a refined blend of heritage, luxury, and contemporary elegance in the heart of Manila’s financial and commercial district. With world-class hospitality and exceptiona…
Skills: Project Management, Account Development, Event Execution, Logistics Management, Customer Service
Del Mar, California, United States · On-site
Company Description Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 employees worldwide, we are dedicated t…
Skills: Luxury Hospitality Management, Strategic Planning, Financial Acumen, Revenue Management, Owner Relations
Singapore, Singapore · On-site
Company Description Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colo…
Skills: Team Leadership, Guest Relations, Upselling, Food & Beverage Service, Point of Sales (POS) Systems
São Paulo, São Paulo, Brazil · On-site
Descrição da empresa Somos uma Accor. Somos líderes mundiais em Hospitalidade Aumentada. Somos mais de 230.000 especialistas em hospitalidade colocando as pessoas no centro do que fazemos, criando novas conexões e emoçõe…
Skills: Guest Relations, Check-in/Check-out, Intermediate English, Telephone Etiquette, Reservation Systems
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · On-site
Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle dest…
Skills: Plumbing, Electrical Repair, Painting, Carpentry, Drywall Patching
São Paulo, São Paulo, Brazil · On-site
Descrição da empresa Somos uma Accor. Somos líderes mundiais em Hospitalidade Aumentada. Somos mais de 230.000 especialistas em hospitalidade colocando as pessoas no centro do que fazemos, criando novas conexões e emoçõe…
Skills: Cleaning, Room Organization, Hospitality, Attention to Detail, Teamwork
São Paulo, São Paulo, Brazil · On-site
Descrição da empresa Somos uma Accor. Somos líderes mundiais em Hospitalidade Aumentada. Somos mais de 230.000 especialistas em hospitalidade colocando as pessoas no centro do que fazemos, criando novas conexões e emoçõe…
Skills: Cleaning, Room Organization, Hospitality, Attention To Detail, Teamwork
São Paulo, São Paulo, Brazil · On-site
Descrição da empresa Somos uma Accor. Somos líderes mundiais em Hospitalidade Aumentada. Somos mais de 230.000 especialistas em hospitalidade colocando as pessoas no centro do que fazemos, criando novas conexões e emoçõe…
Skills: Cleaning, Room Organization, Hospitality, Attention to Detail, Teamwork
Toulouse, Occitania, France · On-site
Description de l'entreprise Fondé en 2008 par Serge Trigano et ses fils Jérémie et Benjamin (co-fondateur du Club Med), Mama Shelter est un créateur de lieux de vie et metteur en scène au quotidien ! Ce sont des lieux at…
Skills: Customer Service, Creativity, Organization, Management, Communication
Toulouse, Occitania, France · On-site
Description de l'entreprise Fondé en 2008 par Serge Trigano et ses fils Jérémie et Benjamin (co-fondateur du Club Med), Mama Shelter est un créateur de lieux de vie et metteur en scène au quotidien ! Ce sont des lieux at…
Skills: Customer Service, Hospitality Management, Culinary Skills, Event Planning, Reception Management
Mumbai, Maharashtra, India · On-site
Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, makin…
Skills: Opera Cloud, Opera PMS, Reservation Management, Occupancy Monitoring, Guest History Management
Melbourne, Victoria, Australia · On-site
Company Description At Pullman & Mercure Melbourne Albert Park, We grow through curiosity! Situated opposite Albert Park Lake, our dual-brand hotel hosts 378 rooms, restaurant, bar, pool, gym and one of the largest confe…
Skills: Cleaning Standards, Attention To Detail, Time Management, Team Collaboration, Inventory Management
Melbourne, Victoria, Australia · On-site
Company Description At Pullman & Mercure Melbourne Albert Park, We grow through curiosity! Situated opposite Albert Park Lake, our dual-brand hotel hosts 378 rooms, restaurant, bar, pool, gym and one of the largest confe…
Skills: Business Development, Account Management, Negotiation, Strategic Planning, Client Relationship Management
Brisbane, Queensland, Australia · On-site
Company Description Situated in the heart of the Brisbane CBD, with views out over the river to Southbank, the ibis Styles Brisbane is a modern, stylish hotel catering for both business and leisure guests. With 367 rooms…
Skills: Guest Service, Check-in/Check-out, Reservation Management, Payment Processing, Interpersonal Communication
Gold Coast City, Queensland, Australia · On-site
Company Description About Novotel Surfers Paradise… Novotel Surfers Paradise is located right in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 40…
Skills: Hotel Cleaning, Customer Service, Time Management, Communication Skills, Chemical Handling
Cairns, Queensland, Australia · On-site
Company Description Step into the tropical energy of Cairns at Novotel Cairns Oasis Resort, a lively destination where guests come to relax, explore, and enjoy unforgettable moments. With a sparkling lagoon-style pool, s…
Skills: Cleaning, Housekeeping, Attention To Detail, Time Management, Guest Relations
Cairns, Queensland, Australia · On-site
Company Description Welcome guests to the heart of Tropical North Queensland and be part of a team that creates memorable stays from the very first interaction. Pullman Cairns International is a vibrant full-service hote…
Skills: Guest Service, Luggage Handling, Communication Skills, Multitasking, Organization
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Assist the Guest Relation Manager in overseeing daily front-of-house operations and ensuring exceptional guest experiences from arrival to departure. Handle guest complaints professionally and collaborate with other departments to maintain high service standards and operational efficiency.
Proven experience in hospitality or guest services, preferably in a supervisory role, with strong knowledge of front desk and reservation systems. Must possess excellent leadership, communication, and problem-solving skills with a sales-oriented mindset.
Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.
All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.
Join our motivated and vibrant Team and build your career with us.
We are seeking a dynamic and customer-oriented Assistant Guest Relation Manager to join our team . In this role, you will be responsible for maintaining high-quality guest services and assisting the Guest Relation Manager in overseeing the daily operations of our hotel's front-of-house services.
Ensure exceptional guest experiences by maintaining high standards of service in areas such as arrivals, departures, rooming, and special requests
Assist in optimizing hotel occupancy and room rates to maximize revenue
Handle guest complaints professionally and effectively, ensuring prompt resolution
Support the Guest Relation Manager in operating a highly proficient and productive guest services department
Conduct and assist in training programs for the Guest Service team
Collaborate with other departments to ensure seamless guest experiences
Implement and maintain standard operating procedures for the guest service department
Monitor and improve systems and procedures to enhance operational efficiency
Assist in managing reservations and coordinating with housekeeping for room readiness
Contribute to sales efforts by promoting hotel services and special offers
Ensure compliance with health and safety regulations
Participate in departmental meetings and continuous improvement initiatives
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
