Company Description Life is a journey. Live it well — with Swissôtel. At Swissôtel Hotels & Resorts, we’re more than just a place to stay. Nestled in the world’s most vibrant destinations, we offer guests authentic Swiss…
Skills: Guest Relations, Check-in/Check-out Processing, Customer Service, Problem Solving, Multi-tasking
Company Description Life is a journey. Live it well — with Swissôtel. At Swissôtel Hotels & Resorts, we’re more than just a place to stay. Nestled in the world’s most vibrant destinations, we offer guests authentic Swiss…
Skills: Guest Relations, Check-in/Check-out Processing, Customer Service, Problem Solving, Communication Skills
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, maki…
Skills: Bar Management, Hospitality Management, Food & Beverage Operations, Leadership
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Skills: Outlet Management, Food & Beverage Operations, Hospitality Management, Team Leadership, Customer Service
Nice, Provence-Alpes-Côte d'Azur, France · On-site
$3k–$3k/mo
Mid level$4.3B raised
Description de l'entreprise Hôtel 4★ situé face à l’aéroport Nice Côte d’Azur et à proximité de l’autoroute A8. Il est composé de 131 chambres et de 10 salles de séminaire. Lieu idéal pour la clientèle affaire pendant to…
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Nice, Provence-Alpes-Côte d'Azur, France · On-site
$2k–$2k/mo
Mid level$4.3B raised
Description de l'entreprise Hôtel 4★ situé face à l’aéroport Nice Côte d’Azur et à proximité de l’autoroute A8. Il est doté de 131 chambres et de 10 salles de séminaire. Lieu idéal pour la clientèle affaire pendant toute…
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Skills: Laundry Operations, Time Management, Organizational Skills, Communication Skills, Personal Hygiene
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, maki…
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, maki…
Skills: Culinary Management, Kitchen Operations, Menu Planning, Food Quality Control, Team Leadership
Descrição da empresa Por que trabalhar para a Accor? Somos muito mais do que um líder mundial. Seja bem-vindo como você é e poderá encontrar um trabalho e uma marca que corresponda à sua personalidade. Apoiamos você a cr…
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Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle dest…
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, maki…
Skills: Culinary Management, Banquet Operations, Menu Planning, Kitchen Leadership, Food Production
Company Description "Why work for Pullman London St Pancras? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, …
Skills: Hospitality, Customer Service, Communication, Teamwork, Fast-paced Service
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, maki…
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City of Edinburgh, Scotland, United Kingdom · On-site
Entry level$4.3B raised
Company Description We’re looking for a Reservations Agent to make every booking seamless, every guest excited about their visit and every step of the reservation journey effortless at The Hoxton, Edinburgh. Reporting to…
Skills: Reservation Management, Customer Service, Hospitality, Communication Skills, Organizational Skills
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, maki…
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, maki…
Skills: Culinary Management, Kitchen Operations, Menu Planning, Team Leadership
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, maki…
Skills: People Management, Culture Development, Talent Management, Employee Engagement
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Full-time
associate degree, bachelor degree
Competitive Salary, Uncapped Incentive Program, 8% Gross Holiday Allowance, 25 Vacation Days Per Year, Travel Allowance Up To €150 Per Month, Accor Employee Benefit System
Posted 26d ago
~40 hrs/week
Responsibilities
The Front Office Agent is responsible for welcoming guests, managing check-ins and check-outs, and handling payments. They coordinate with housekeeping and maintenance to ensure room readiness and resolve guest complaints professionally.
Requirements
Candidates should have a passion for hospitality and excellent English communication skills, with a preference for MBO/HBO education in hotel management. Experience with Opera or Opera Cloud and flexibility to work various shifts is highly desired.
Full job description
Company Description
Life is a journey. Live it well — with Swissôtel.
At Swissôtel Hotels & Resorts, we’re more than just a place to stay. Nestled in the world’s most vibrant destinations, we offer guests authentic Swiss hospitality infused with thoughtful design and local culture. Our commitment to sustainability and social responsibility means we don’t just welcome travelers, but that we care deeply for the communities we call home.
Swissôtel Amsterdam, a proud member of the luxury Accor Hotels family for over 9 years, boasts 114 elegant rooms and suites.
Job Description
Join our team as a Front Office Agent on a full-time basis at our prestigious hotel in the heart of Amsterdam. You will be delivering warm, authentic, unforgettable service that makes every guest feel valued and at ease.
We're looking for a friendly and professional individual with a hospitality DNA to be the face of our establishment, ensuring our guests have an exceptional experience from check-in to check-out. Be ready to:
Welcome and greet guests upon arrival, providing a warm and inviting atmosphere
Process check-ins and check-outs efficiently, handling all related paperwork and payments
Respond to guest inquiries and requests promptly and courteously
Coordinate with housekeeping and maintenance departments to ensure room readiness and a smooth-seamless service
Handle guest complaints and resolve issues in a professional and timely manner
Provide information about hotel amenities, local attractions, and transportation options
Maintain accurate guest records and hotel information using property management software
Ensure compliance with hotel standards and safety procedures
Qualifications
Previous experience as a Front Office Agent or in a similar role is a plus, however a passion for hospitality, guest service, and eagerness to learn are essential
Excellent verbal and written communication skills in English; proficiency in additional languages is a plus
Strong customer service orientation with a friendly and professional demeanor - hospitality should be in your DNA :)
Proficiency in hotel management software and property management systems; Opera or Opera Cloud experience is a plus
Ability to multi-task and work efficiently in a fast-paced environment
Excellent problem-solving skills and attention to detail
Basic accounting and cash handling skills
MBO/HBO level of education preferably hotel management or related field
Flexibility to work various shifts, including evenings, weekends, and holidays
Additional Information
Work within a highly motivated and enthusiastic team at one of the best-operating hotels in Amsterdam
Receive a competitive salary in line with the CAO(varying based on experience
Opportunity to expand your earnings with our uncapped incentive program based on your up-selling and walk-in sales
8% gross holiday allowance (accrued monthly), paid out in May every year
25 vacation days per calendar year on a full-time basis
Travel allowance of maximum €150,- per month
Be part of Accor’s employee benefit system and enjoy discounted rates (including family and friends) all around the world together with discounts on F&B (you will receive a personal card to enjoy these benefits)
Refer a friend system that gets you 200€ per referral after their probation period; paid out next month
Enjoy yearly staff parties and team-building activities to support team cohesion
Access to a great Learning & Development e-learning platform offered by Accor "Learn your Way" and other courses to boost your career/education offered through Accor Academy
For every year you stay with us you receive an Anniversary Voucher for 2 complementary days at any Swissôtel around the world.
Grow your career with Accor, one of the world’s leading and most expansive hotel groups, offering global opportunities and professional development
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage